Aisera and Cisco Join Forces
The synergistic partnership between Aisera and Cisco has resulted in a groundbreaking solution that leverages cutting-edge technology to deliver unparalleled user experiences and streamline business service and operations. Through the integration of ChatGPT and Generative AI, this collaboration has enabled the provision of intelligent, human-like conversations and automated inquiries, leading to unprecedented levels of self-service capabilities in Cisco Webex Contact Center and Webex by Cisco. Additionally, this innovative solution empowers organizations to predict and prevent issues before they occur on Cisco Meraki.
Together, Aisera and Cisco offer a comprehensive solution that enables teams to collaborate efficiently and effectively while streamlining business operations and reducing costs.
Aisera Solutions Available on Cisco Webex App Hub
Conversational AI on Webex
Aisera’s Conversational AI solution is purpose-built on Cisco Webex to deliver personalized and proactive user experiences by auto-resolving requests for IT Service Desk tasks, and inquiries. It integrates with ticketing systems such as ServiceNow, JIRA, Salesforce, and BMC.
Conversational Automation on Webex
Aisera’s Conversational Automation solution is offered on Webex for conversationally-aware workflow automation across IT and enterprise workflows. Aisera’s Conversational Automation also fully automates third-party existing workflows and catalogs across the entire organization.
Cisco Webex Contact Center and Aisera AI Voice Bot
Deliver effortless support experiences with Aisera’s AI Voice Assistant for Cisco Webex Contact Center. Aisera’s Generative AI and automation provides a human-like virtual agent that can respond to and resolve caller requests. Aisera also enhances the agent experience with features like live agent handoff with conversation history, real-time agent assist in the agent workspace, and sentiment tracking.
Webex by Cisco and Aisera AI Service Desk
Boost productivity and improve employee satisfaction with Aisera’s AI Service Desk for Webex by Cisco. With Aisera’s Conversational AI & Automation, you can bring ChatGPT-like experiences within Spaces to instantly resolve requests across IT, HR, Finance, Facilities, and Legal. Automate issue resolution to reduce ticket volumes and unlock more time for strategic initiatives.
Cisco Meraki and vManage and Aisera AIOps
Manage and monitor network infrastructure with Aisera and Cisco Meraki and vManage. Aisera’s AIOps can quickly detect and resolve issues across LANs, WLANs, and SD-WANs, reducing downtime and improving network performance. Enable users to monitor and manage network infrastructure from the AIOps dashboard, streamlining operations for IT, CloudOps, and DevOps.