AI-Driven Service Cloud

Salesforce Service Cloud customers are delivered top-tier performance with Aisera’s AI Customer Service Solution. Seamlessly integrate cases, knowledge base, and the community with support for multiple channels, including Live Chat handoff all on Salesforce Service Cloud. Customers are also provided with a proactive and personalized Virtual Assistant and Agent-Assist capabilities like case resolution recommendations, next-best actions, and case auto-classification to get the best service experiences.

Improve customer experiences and drastically reduce agent workload with Aisera’s AI Customer Service.

How It Works

Aisera leverages Knowledge Base, tickets, and live chat on Salesforce to auto-resolve incoming support requests and auto-classify cases with intelligent automation, supporting service agents and creating exceptional self-service resolutions for customers.

Capabilities

Effortlessly import from multiple knowledge bases and provide autonomous multi-turn conversational experiences using Aisera’s proprietary supervised and unsupervised NLP, NLU, and NLG.

Utilize Aisera’s AI-native RPA technology to drive smooth workflow automation and access 1200+ out-of-the-box workflows.

Automatically classify standard and custom ticket attributes, route, and resolve tickets as well as recommend next-best actions with Agent-Assist on Salesforce.

Easily automate ticket creation for users as well as perform frictionless transfers and escalations to live agents using live chat.

Utilize the power of Salesforce to drive engagement with communities and Chatter.

Featured Case Study

See how 8×8 uses Aisera’s AI Customer Service solution on Salesforce to auto-resolve and expedite resolutions for their support requests, providing effective and accurate answers to customer queries in seconds.

Case Study

8x8 case study aisera