AIOps benefits: Maximizing IT Efficiency
The Great Resignation hit the global employment market like an earthquake–and the tremors are still being felt thus far into 2022.
Also known as the Great Reshuffle and the Big Quit, the Great Resignation has seen workers voluntarily give up their jobs due to causes that include salary dissatisfaction, worries over the coronavirus pandemic, and the rising cost of living.
The economic trend has seen many workers quit their jobs in search of greener pastures elsewhere. And this exodus hasn’t bypassed the IT departments at businesses worldwide. Many companies are forced to improve operational efficiency with fewer IT professionals in operations teams. And with the supply of talent exceeding the demand in many industries, employers are scrambling for workers.
One potential answer to this issue in the IT space is artificial intelligence for IT operations (AIOps) tools. An AIOps platform brings big data and machine learning-driven decisions to do more with less at a time when staffing might be an issue.
Various reports suggest that while demand for IT workers will remain high this year, the supply of skilled talent won’t be sufficient to keep up with the demand. For instance, The Impact of Technology in 2022 and Beyond an IEEE Global Study notes that 97% of IT leaders say their teams are increasingly working closely with HR leaders to implement technologies across the workforce. But they add that doing so could take longer than usual due to staffing shortages.
According to the glossary of AI terms, AIOps refers to how IT departments manage data generated from the developer environment utilizing AI and ML. Such platforms use machine learning, big data, data science, and analytics to strengthen IT departments’ key processes courtesy of automation, service desk capabilities, and monitoring. IT departments can, using AIOps, take advantage of numerous data sources and data collection systems to, among other things, more quickly identify problems and figure out ways to deal with performance issues and outages with event correlation. AI observability performs root cause analysis by studying vast amounts of data in real time
If you’re wondering how AIOps benefits your IT team, continue reading to learn six ways it can help IT Operations Management or ITOM.
1. Enhance Operational Confidence
IT departments have a lot on their plates. One way to give leaders in these departments the visibility and clarity they need to make sound decisions is AIOps. AIOps can eliminate guesswork so IT operations processes flow more seamlessly with fewer hiccups. IT departments will have the tools required to find possible problems, assess the impact these problems can have on the corporate infrastructure, and figure out how to correct application performance issues. It’s essential for businesses to have this sort of operational confidence to achieve objectives.
2. Lessen Downtime
Do you know how much downtime can cost your organization? In a previous study, Gartner says that the average per-minute cost for downtime situations works out to $5,600. That’s $336,000 per hour, which is the sort of financial hit that some companies won’t be able to survive. Add to that the reputational cost where your clients might lose faith in your value proposition, and you can see how problematic downtime can be. However, AIOps can help.
When your IT department uses AIOps, your software development, security, and operations departments can find and handle emerging problems before these issues become costly and damaging situations. It makes sense to explore how AIOps can help your organization.
3. Manage Vulnerability Risks
AIOps is also about automating the process of mitigating vulnerability risks. The threat landscape presents IT departments with formidable challenges. It’s a tall task to ask IT teams to keep up with all the potential dangers manually. And this is especially the case at companies whose IT departments are understaffed. It can be challenging to keep on top of everything in such cases. But AIOps solutions provide a way to find, assess, prioritize, and deal with vulnerability risks well before they become significant problems.
4. Maximize Skills
As was mentioned above, many companies worldwide are dealing with IT staff shortages. You’ll want to optimize the time consuming tasks for the IT pros you have if you don’t have enough of them to begin with. AIOps helps companies optimize human labor. So, it’s not about replacing human labor. It’s about making the most of the staff your company has. One way you can free up your IT workers to focus on high-value tasks is by using AIOps to automate the many different tasks that don’t require human intervention.
When your IT team can focus on higher-value innovations and projects, they will feel more satisfied and your company will also benefit by being at the forefront of innovation. This will also lead to more employee satisfaction in the workplace since they won’t have to perform repetitive tasks and processes day in and day out that can easily be automated.
5. Improve Customer Experience
AIOps is also about improving the customer experience. Your business will want to ensure a seamless customer experience since these customers will go elsewhere otherwise. An AIOps platform will make complex automated decisions via assembling and assessing data. It will then predict future occurrences that could impact performance and availability before issues arise.
When problems do arise, an AIOps platform will lessen the amount of time needed to repair the issues. It will predict impending issues and recommend solutions, so your IT team will have a leg up on the issue. Since many processes will be automated, the threat of human error will be eliminated. Manual processes can lead to problems if people forget to do their jobs. So, investing in the right technology is bound to improve the customer experience.
6. Better Collaboration
Aisera, recognized as a leader in the Forrester Wave AIOps Report for 2023, can contribute significantly towards fostering collaboration and workflow within IT departments, as well as bridging the interaction between IT departments and other sectors in a hybrid or fully cloud-based environment. With its customized dashboards and reports, Aisera ensures a unified understanding across various teams regarding their roles and responsibilities.
In the contemporary business landscape, AIOps has become indispensable. IT departments are increasingly burdened with numerous tasks, while concurrently dealing with a rapidly evolving threat environment. This situation is further complicated by the fact that many enterprises lack adequate IT staffing.
Although technology is not a panacea, it can offer substantial assistance. An AIOps platform, such as Aisera, is something that every business should contemplate. Aisera empowers users to self-serve and rapidly automate repetitive inquiries and workflows.
Consider scheduling a demo today to explore how Aisera can help your organization save significant financial resources and yield a return on investment in a remarkably short span.