AI Service Desk
Resolve requests, automate tasks, and scale support—no extra headcount needed.
Boost Employee Productivity with an AI Help Desk
Aisera’s AI Service Desk revolutionizes your employee support by leveraging agentic AI that autonomously addresses employees’ requests, analyzes data, and provides insights that assist in decision-making. It leverages domain-specific LLMs and AI agents to automate multi-intent and complex tasks and deliver accurate, personalized assistance.
The AI Service Desk also streamlines agent processes and eliminates redundant tasks with automatically generated case summaries, answer recommendations, and more. This allows organizations to scale their support at no additional costs while elevating employee experience.
Autonomous Employee Support
Enhance employee experience with Aisera’s AI Service Desk, which features an agentic AI Copilot that autonomously executes tasks with minimal human intervention. Using Aisera’s agentic reasoning and orchestration engine, it deploys task-specific agents that can install software, send proactive notifications, and more on the user’s behalf.
Universal Agentic AI Copilot
Elevate employee experience with Aisera’s Universal Agentic AI Copilot, which leverages domain-specific LLMs – encompassing IT, HR, Legal, Facilities, Procurement, Supply Chain, Marketing, Sales, and more – to resolve employee requests across the enterprise. It offers a unified interface for employees to ask any question, directing queries to the appropriate domain-specific AI agent while facilitating seamless context switching during conversations.
Enterprise-wide Search
Easily search for information across multiple disparate data sources and business applications in an intuitive and conversational way. By deploying an information retrieval AI agent, the agentic AI Copilot generates answers and summaries while providing links for additional details.
LLM-Powered AI Workflows & Event Studio
Aisera’s AI Service Desk allows you to leverage 3,000+ pre-built and third-party LLM-powered AI workflows that can be triggered conversationally through system events, webhooks, schedules, and event data posted from other systems, in order to auto-resolve incoming requests, reduce resolution times, and increase case deflections.
Rich, Pre-Built Integrations
Easily search for information across multiple disparate data sources and business applications in an intuitive and conversational way. By deploying an information retrieval AI agent, the agentic AI Copilot generates answers and summaries while providing links for additional details.
Human-in-the-Loop Reinforcement Learning
By continuously learning from service desk tickets, knowledge sources, and conversation logs, Aisera’s agentic reasoning & orchestration engine fosters a deeper understanding of user intent and context. This ongoing learning process enhances response accuracy, ultimately delivering an accurate, consistent, and personalized employee experience.
Seamless Escalation to Live Agents
The agentic AI Copilot, as part of Aisera’s AI Service Desk, auto-detects sentiment and escalates conversations seamlessly to a live agent. This ensures a smooth and efficient escalation process to enhance the overall employee experience and satisfaction in your IT help desk.
Benefits and Integrations
