Getting Started With AI Service Desk Solutions

Getting Started With AI Service Desk Solutions

Artificial intelligence (AI) has countless applications to many different problems and situations. Finding creative ways to implement AI service desk solutions allows both technologies and businesses to thrive in an ever-changing environment. The service desk is an area that many AI solutions are flocking to. Applying AI to the IT service desk is an approach that is able to foster growth in organizations that choose to adopt the solutions. AI solutions not only streamline business operations but increase internal productivity and efficiency. As more and more businesses are moving to AI solutions, the technologies continue to improve and grow. These innovations are driven by the need to improve productivity as well as the need for improved customer experiences.

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This DZone AIZone article by Muddu Sudhakar, CEO of Aisera, explores AI service desk solutions including where and how your organization should adopt artificial intelligence technology. Embracing AI and Machine Learning (ML) today is not merely an option but the essential lifeblood needed to survive and thrive. It has become a truism, but it’s always worth restating: Today’s customers demand access to effective, informed support at all times, instantly, and on their own terms. AI’s ability to meet this high bar even while cutting costs makes it a CIO’s dream.

Unquestionably, customer service is a critical factor in determining where customers invest their money and loyalty. Fortunately, the technology is available now to help us address these non-negotiable customer demands and resulting challenges.

Read the article for full details.

Why AI Service Desk

Aisera’s AI Service Desk solution streamlines service resolution with advanced AI technologies like Conversational AI and RPA. Aisera provides out-of-the-box AI for ITSM, HR, Facilities, Sales, Customer Service, and Operations to deliver 45-60% self-service resolutions on Day One. With Aisera’s AI Service Management (AISM) Solution, businesses deliver personalized omnichannel service experience to their employees and customers for improved satisfaction. 

Additional Resources

AI Service Desk Webinar