Webinar

Reimagine CX to Beat Inflation and Boost Cost Savings

With the ongoing inflation, many organizations are dealing with budget cuts, with some even resorting to large scale layoffs. AI and automation, in its various manifestations, helps fuel deflation – by optimizing workflows, increasing CSAT, improving agent productivity, while achieving major cost savings.

In this webinar, hear directly from guest speaker Max Ball, Forrester Principal Analyst, on how to self-serve your customers using an AI virtual assistant thereby scaling your support organization. Sean Marrer, Senior Director of User Operations at Quizlet will share how AI & Automation empowered their customers to get 24/7 support with AI Virtual Assistant, and achieve significant cost-savings. Finally, Karthik SJ, VP of Product Management & Marketing at Aisera will share how AI & Automation is playing a pivotal role in helping companies beat inflation and continue to scale.

Join this session to discuss:

  • Challenges in delivering best-in-class CX
  • Customer Experiences (CX) use-cases for AI & Automation
  • Quizlet’s Case Study
  • Benefits & ROI with AI & Automation
  • CX Automation Best Practices

Presenters:

Max Ball, Forrester Analyst

Max Bell, Principal Analyst,
Forrester

Sean Marrer, Senior Director of User Operations at Quizlet

Sean Marrer, Senior Director of User Operations,
Quizlet

Karthik SJ, VP of Product Management & Marketing at Aisera

Karthik SJ, VP of Product Management, Aisera

Grab Your Seat!