Agent Assist

Increase agent productivity with real-time decision support, case summarization, and next-best-action recommendations.

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Improve customer satisfaction

Provide accurate, contextual & personalized responses that reduce resolution times and increase customer satisfaction.

Boost agent productivity

Eliminate agents’ manual tasks with auto-case summarization, recommended next-best actions, and seamless collaboration between agents and AI.

Cut support costs

Get proactive issue alerts and autonomous resolutions by seamlessly orchestrating processes in real-time to reduce mean time to resolution (MTTR).

The expert your agent needs,
exactly when they need it

Aisera Agent Assist is embedded in SaaS apps like ServiceNow and Salesforce to deliver real-
time support and recommended actions, eliminating the need for agents to leave the
ticketing system to perform actions or search for answers across different sources.

Agents get the right answers any time and every time

Aisera answers Accelerate resolution with Aisera answers, using Retrieval-Augmented Generation (RAG) to search multiple sources and generate natural language responses. Agents can reply as-is or make quick edits, while in-app feedback helps Aisera Agent Assist continuously improve accuracy.
Aisera Assistant Aisera Assistant is a personal companion for support agents, helping them find information, run workflows, ask case-related questions, and draft emails. It also fine-tunes Aisera answers for the right tone.
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Next-best-action recommendations Provide real-time, data-driven recommendations tailored to customer insights, sentiment, and past interactions to support agent decision-making and automate workflows.

Automate everyday tasks
and get more done

  • Case identification
  • Intelligent swarming
  • Knowledge generation

Streamline ticket creation and management with Aisera Agent Assist, using automated workflows for seamless triaging, auto-populated fields, and intelligent routing – all within the embedded agent interface.

Analyze ticket content and automatically identify cases that require cross-departmental collaborations and create swarm channels in conversational tools like Microsoft Teams, Slack, Webex, and more to boost resolution efficiency.

Automatically generate knowledge articles from agent actions with AI agents. When no matching article exists, save new articles to the knowledge base, ensuring faster and more accurate ticket resolution for similar issues in the future.

Empower agents to resolve the next case – faster and smarter

Case
summarization

Auto-generate real-time summaries of reported issues, actions taken, and resolutions based on case details.


Case
wrap-up

Create detailed reports that document all troubleshooting steps and implemented solutions, giving agents clear case histories to accelerate resolution and support future escalations.

User Insights

Harness the power of AI agents to understand user sentiments from a single utterance or an entire conversation.



Freedom to integrate. Power to scale.

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Delivering real-world
business value

City & County of Denver

BDO Canada

$1.9M

Costs
savings

Big 5 Sporting Goods