Agent Assist
Increase agent productivity with real-time decision support, case summarization, and next-best-action recommendations.

Improve customer satisfaction
Provide accurate, contextual & personalized responses that reduce resolution times and increase customer satisfaction.
Boost agent productivity
Eliminate agents’ manual tasks with auto-case summarization, recommended next-best actions, and seamless collaboration between agents and AI.
Cut support costs
Get proactive issue alerts and autonomous resolutions by seamlessly orchestrating processes in real-time to reduce mean time to resolution (MTTR).
The expert your agent needs,
exactly when they need it
Aisera Agent Assist is embedded in SaaS apps like ServiceNow and Salesforce to deliver real-
time support and recommended actions, eliminating the need for agents to leave the
ticketing system to perform actions or search for answers across different sources.

Agents get the right answers any time and every time


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Automate everyday tasks
and get more done
Case identification
Intelligent swarming
Knowledge generation
Streamline ticket creation and management with Aisera Agent Assist, using automated workflows for seamless triaging, auto-populated fields, and intelligent routing – all within the embedded agent interface.

Analyze ticket content and automatically identify cases that require cross-departmental collaborations and create swarm channels in conversational tools like Microsoft Teams, Slack, Webex, and more to boost resolution efficiency.

Automatically generate knowledge articles from agent actions with AI agents. When no matching article exists, save new articles to the knowledge base, ensuring faster and more accurate ticket resolution for similar issues in the future.

Empower agents to resolve the next case – faster and smarter

Case
summarization
Auto-generate real-time summaries of reported issues, actions taken, and resolutions based on case details.

Case
wrap-up
Create detailed reports that document all troubleshooting steps and implemented solutions, giving agents clear case histories to accelerate resolution and support future escalations.

User Insights
Harness the power of AI agents to understand user sentiments from a single utterance or an entire conversation.