Efficient Ticket AI Assist for
Unparalleled Employee Experience

Supercharging ticket management through intelligent automation

Increase Employee Engagement and Boost Productivity with Generative AI

Ticket AI Assist automatically classifies, routes, and resolves tickets across multiple domains such as IT, HR, Facilities, Finance, and Legal in order to provide faster agent resolutions while also providing auto-resolution capabilities via self-service, thereby increasing case deflection.

It integrates with all leading ticketing systems such as ServiceNow, Atlassian Jira, and BMC to provide AI-powered recommendations based on knowledge articles, similar tickets and cases, and next-best actions.

ticket AI employee experience
Ticket AI agent efficiency

Boost Agent Efficiency

Reduce agent effort by efficiently routing tickets and auto-populating fields for faster agent response

Ticket AI ESAT

Improve ESAT and Productivity

Reduce Mean-Time-to-Resolution (MTTR) by deflecting routine and repetitive requests

Support cost by ticket AI

Reduce Support Costs

Provide significant cost savings by automating routine and repetitive requests, while also improving user experience

Servicenow integration

Auto-Triage and Prediction

Classify and route tickets to the right support agent based on category, sub-category, case type, root cause and urgency

Ticket Triage and prediction

Recommended Resolutions

Provide suggestions based on similar tickets and cases, past ticket history, knowledge articles, resolution notes, and next best actions

Ticket AI resolutions

Auto-Resolve Tickets

Resolve employee requests across multiple channels without any human intervention for increased efficiency

Auto-resolve ticket AI

Customizable UI Widget

Access information easily with fully embedded and customizable UI widget within ticketing systems such as ServiceNow, BMC, Atlassian Jira, and more

Customizable UI ticket AI

AI Workflow Execution

Create guided AI workflows to automate classification, routing and subsequent resolution of tickets to reduce resolution times

Ticket AI workflow

Real-Time Reinforcement Learning

Improve recommendations and prediction accuracy by utilizing the AI to learn from past tickets, historical conversations, knowledge base articles, and agent notes

Real-Time Reinforcement Learning

Agent Coaching

Provide agents with real time feedback based on similar tickets resolved by other agents and suggestions on next best actions

Agent coaching by Ticket AI