Reimagining Customer Experience
with Ticket AI Assist

Intelligent ticket automation to boost agent productivity

Turning Customer Support into Customer Delight

Ticket AI Assist is the ultimate solution for quickly resolving customer queries and cases. It is designed to meet the evolving needs of customers through automated self-service capabilities and personalized recommendations.

Ticket AI Assist integrates with leading case management systems such as Salesforce, Zendesk, and more to automate the process of ticket management across multiple channels, while providing agents with the power of AI to provide efficient and effective support.

Customer support Ticket AI
Customer satisfaction improvement

Improve Customer Satisfaction (CSAT)

Provide 24/7 customer support across multiple channels to boost satisfaction and retention

Ticket AI customer support customization

Personalize Customer Support At Scale

Understand context and customer intent to provide tailored guidance

Ticket AI agent performance

Optimize Agent Performance

Enhance agent productivity by auto classifying, routing, and resolving cases to expedite customer resolutions

Ticket AI customer experience

Auto-Resolve Tickets

Automatically resolve support tickets without any manual intervention with recommended solutions from similar solved tickets based on a confidence threshold

Auto resolving Tickets

Recommended Resolutions

Enhance agent efficiency by providing recommendations based on knowledge articles, macros, similar or related tickets, resolution notes, and next best actions.

Recommended Resolutions

Auto-Triage and Prediction

Classify, route and assign tickets to the right teams based on category, sub-category, urgency, user persona, case type and root cause

Auto-triage prediction

Customizable UI widget

Access information easily with fully embedded and customizable UI widget within Salesforce Service Cloud, Zendesk Support, and more

Customizable Ticket AI UI

AI Workflow Execution

Orchestrate AI workflows to automate the classification, routing, and subsequent resolution of tickets or cases to shorten resolution times

AI workflow execution

Real-Time Reinforcement Learning

Learn in real-time from resolved ticket notes from trusted and top performing agents to automatically close knowledge gaps

Real-time ticket AI

Agent Coaching

Allow agents to gain insights and guidance from previously resolved tickets and next best actions

Ticket AI agent assist by insight