Reimagining Customer Experience
with Ticket AI Assist
Turning Customer Support into Customer Delight
Ticket AI Assist is the ultimate solution for quickly resolving customer queries and cases. It is designed to meet the evolving needs of customers through automated self-service capabilities and personalized recommendations.
Ticket AI Assist integrates with leading case management systems such as Salesforce, Zendesk, and more to automate the process of ticket management across multiple channels, while providing agents with the power of AI to provide efficient and effective support.
Improve Customer Satisfaction (CSAT)
Provide 24/7 customer support across multiple channels to boost satisfaction and retention
Personalize Customer Support At Scale
Understand context and customer intent to provide tailored guidance
Optimize Agent Performance
Enhance agent productivity by auto classifying, routing, and resolving cases to expedite customer resolutions
Auto-Resolve Tickets
Automatically resolve support tickets without any manual intervention with recommended solutions from similar solved tickets based on a confidence threshold
Recommended Resolutions
Enhance agent efficiency by providing recommendations based on knowledge articles, macros, similar or related tickets, resolution notes, and next best actions.
Auto-Triage and Prediction
Classify, route and assign tickets to the right teams based on category, sub-category, urgency, user persona, case type and root cause
Customizable UI widget
Access information easily with fully embedded and customizable UI widget within Salesforce Service Cloud, Zendesk Support, and more
AI Workflow Execution
Orchestrate AI workflows to automate the classification, routing, and subsequent resolution of tickets or cases to shorten resolution times
Real-Time Reinforcement Learning
Learn in real-time from resolved ticket notes from trusted and top performing agents to automatically close knowledge gaps
Agent Coaching
Allow agents to gain insights and guidance from previously resolved tickets and next best actions
