AI for ITSM
Maximize IT Service Efficiency and Scale Support Seamlessly with Agentic AI
Empower IT Teams with Aisera’s Agentic AI ITSM
Aisera cuts the rising costs of ITSM solutions with agentic AI apps that automate redundant and repetitive IT tasks. No need to rip and replace existing IT Service Management solutions—Aisera’s AI apps integrate with existing ITSM solutions (ServiceNow, BMC, Atlassian, Freshworks, ManageEngine, and Ivanti) to reduce MTTR, scale support without adding licenses, and improve employee experiences.
With proactive incident detection and resolution, Agent Assist, and Ticket Concierge, Aisera sets the standard for IT support and enables faster, smarter, and more scalable service management.
Validated by Market Leadership
“Aisera addresses a wide set of AI applications in Next-Gen ITSM use cases within its offering. Customers can leverage Aisera’s proprietary enterprise LLM or bring their own models and use the LLM Studio to tune them with their own knowledge and ITSM data.”
“The strength of Aisera’s current offering comes from its variety of functionality, with strong support across agent augmentation, automation facilities, prebuilt assets, automated workflow development…”
“Generative AI is game-changing for conversational AI and Aisera’s conversational AI platform is making heavy use of generative AI to help organizations quickly create and deploy conversational AI solutions that meet a variety of needs both internally and externally.”
“Aisera is a Gen-AI native company focusing on providing Gen-AI based solutions for, amongst other things, IT, HR, and customer service. Given their skew towards being a Gen-AI native company, this exhibit could illustrate how future tech stacks for companies could look.”
Dynamic Action Flows & 3rd-Party Workflows for IT Service
Automate and orchestrate complex ITSM processes on the fly with Aisera’s dynamic action flows. Aisera autonomously triggers the necessary APIs to auto-resolve requests, incidents and problems via user requests or specific system events, allowing organizations to scale their operations effortlessly.
Aisera’s Agentic AI applications also integrate seamlessly with over 500+ apps and give you the ability to trigger 3000+ existing built-in & third-party workflows from ServiceNow, Mulesoft, UiPath, Automation Anywhere, and more.
Agent Assist
Increase ticket deflection and maximize agent productivity with Aisera’s Agent Assist.
Embedded within ticketing systems such as ServiceNow and Jira, Aisera’s Next-Gen ITSM provides agents with relevant and personalized answers, summaries, and actionable recommendations which boost productivity while reducing MTTR.
Ticket Concierge
With Aisera’s AI solution for ITSM, boost agent efficiency with automated ticket triaging using Ticket Concierge. Ticket Concierge integrates with ticketing systems such as ServiceNow and Jira. It analyzes incoming tickets and, if a relevant solution exists, delivers the appropriate resolution to the user within collaboration channels like Microsoft Teams and Slack.
By intercepting tickets with automated resolutions, organizations can reduce MTTR, boost agent productivity, and keep user satisfaction high.
Proactive Prediction & Major Incident Detection
Get ahead of outages and incidents with proactive detection & remediation. By analyzing incidents from your ticketing systems and telemetry data from across your tech stack, Aisera’s Agentic AI for ITSM can predict outages up to 48 hours before they happen.
It also accelerates incident resolution with automated root cause analysis and remediation workflows, which reduces downtime and ensures continuous operations.
Benefits & Integrations
