Aisera and Salesforce

Next-Generation IT Service Desk for Salesforce Service Cloud
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Aisera and Salesforce

Delivering Exceptional AI Service Experience

Aisera’s next-gen IT Service Desk provides a modernized ticketing solution that optimizes delivery and management of IT services for Salesforce Service Cloud to handle incidents, service requests, problems, and changes for IT, HR, Cybersecurity, and Operations Teams.

Aisera’s ITSM solution easily deploys and drives proactive, personalized, and predictive solutions at the IT Service Desk to consolidate and streamline all IT services. By providing real-time advanced and complex analytics, KPIs, and dashboards, Aisera enables deep and detailed insights, increases overall productivity and effectiveness. Aisera’s patented Ticket AI leverages predictive intelligence and agent-assist to drastically increase efficiency by auto-resolving tickets and providing agents with next-best actions.

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Aisera Solutions Available on Salesforce AppExchange


Aisera’s ITSM solution provides a next-gen IT Service Desk by fully supporting incident management, problem management, change and release management, and request management to create enterprise-wide optimal and efficient workflows for users. Aisera’s ITSM solution boosts service desk availability by 45-60%.

Ticket AI

Aisera’s Ticket AI offers predictive intelligence by automatically resolving or assisting agents in ticket resolution using historical ticket analysis and next-best actions to assign and route tickets to the right agents. Implementing Aisera’s Ticket AI solution improves employee productivity by 60% while continuing to reduce costs.

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