Aisera and Cisco

Conversational AI and RPA on Webex
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Aisera and Cisco

Delivering Exceptional AI Service Experience

By leveraging the power of Cisco Webex, Aisera delivers next-gen AI Service Management solutions to automate the remediation of knowledge requests and tasks as well as operations for IT, HR, DevOps, and Customer Service departments.

Aisera’s ever-learning AISM solution leverages Conversational AI and Automation to deliver next-gen self-service experiences to users and employees with easy integration and scalability on Webex collaboration platforms. Aisera integrates workflows for managing IT incidents, problems, changes, ordering, and fulfillment. Webex also equips Aisera to ensure quick answers and efficient workflow automation that provides accurate self-service, increases productivity, speeds up time to resolution, and reduces IT service costs across all channels on Day One.

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Aisera Solutions Available on Cisco Webex

Conversational AI on Webex

Aisera’s Conversational AI solution is purpose-built on Cisco Webex to deliver personalized and proactive user experiences by auto-resolving requests for IT Service Desk tasks, actions, and inquiries. Aisera’s advanced Conversational AI solution engages and empowers employees with quick, easy, and accurate self-service resolutions on ticketing systems such as ServiceNow, JIRA, Salesforce, and BMC.

Webex Conversational Automation

Aisera’s Conversational Automation solution is offered on Webex for conversationally-aware workflow automation across IT and enterprise workflows. Through Aisera’s Conversational Automation solution, employees can use Webex to interact with and receive self-service resolutions. Aisera’s Conversational Automation also fully automates third-party existing workflows and catalogs across the entire organization.

Use Cases At-a-Glance

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