The Best Reads to Get You Up to Speed!AllAI/MLAIOpsCase StudiesCloud Service ManagementCustomer ExperienceData SheetsEmployee ExperienceHelp Desk / Service DeskInfographicsNews CoverageOne PagersProduct OverviewsRPAThank YouVideosWebinarsWhite PapersWhy You Should Care About AI (Even If You Don’t Want To)20200812152237 Why You Should Care About AI (Even If You Don’t Want To) AI/ML AI is one of the hottest buzzwords right now. People love AI. People hate AI. And, while almost every media outlet is ta... Read moreAI and ML: Powering the Next-Gen Enterprise20200811195704 AI and ML: Powering the Next-Gen Enterprise AI/ML IT leaders are already starting to reap the rewards promised by AI and machine learning -- and a recent survey reveals h... Read moreDigital Transformation Benefits Beyond Cost Reduction20200810164605 Digital Transformation Benefits Beyond Cost Reduction AI/ML This is an intriguing time for digital transformation. For the past few years, many companies held back in the extent of... Read more3 Important Ways AI Will Transform Your Business20200806221705 3 Important Ways AI Will Transform Your Business AI/ML From the smallest local business to the largest global players, I believe every organization must embrace the AI revolut... Read moreHow to Get Started With AIOps20200805153128 How to Get Started With AIOps AIOps Last year, Australia’s two largest supermarket chains suffered nationwide technical issues, forcing the companies to clo... Read moreBoost Digital Transformation with Remote Work20200722185220 Boost Digital Transformation with Remote Work AI/ML News Coverage As working remotely became a near-global mandate, companies have been thrust headfirst into a digital transformation. AI... Read moreUiPath’s $225M Round: What Does This Mean For RPA?20200717202652 UiPath’s $225M Round: What Does This Mean For RPA? AI/ML News Coverage RPA This week UiPath announced a Series E round for $225 million at a $10.2 billion valuation. The lead on the deal was Alke... Read moreAisera Recognized as a Top AI Company in Forbes AI5020200714153427 Aisera Recognized as a Top AI Company in Forbes AI50 AI/ML News Coverage Aisera, the world’s first AI Service Desk platform that automates tasks, actions and workflows for employees, IT, Cloud,... Read moreAisera Recognized as a Top AI Company in The U.S.20200708160834 Aisera Recognized as a Top AI Company in The U.S. AI/ML News Coverage Forbes partnered with venture firms Sequoia Capital and Meritech Capital to cut through the spin of hype to find real ch... Read moreAI 50: America’s Most Promising AI Companies20200706234553 AI 50: America’s Most Promising AI Companies AI/ML News Coverage Artificial intelligence is beginning to be usefully deployed in almost every industry from customer call centers and fin... Read moreAI Is Transforming Call Centers with Actionable Insights20200702205652 AI Is Transforming Call Centers with Actionable Insights AI/ML With call volumes doubling at some customer centers, AI's role in supporting customer service agents is more important t... Read moreLearn the Business Value of AI’s Various Techniques20200701152257 Learn the Business Value of AI’s Various Techniques News Coverage To drive business value from AI, business managers need to distinguish between the various AI techniques, starting with ... Read moreRPA: Deploying Automation for Business Efficacy20200630160210 RPA: Deploying Automation for Business Efficacy RPA Robotic Process Automation or RPA is one of the top technologies in today’s market, and slow-growth to hypergrowth organ... Read moreGartner: 75% of enterprises will ‘operationalize’ AI by 202420200630155516 Gartner: 75% of enterprises will ‘operationalize’ AI by 2024 AI/ML Artificial intelligence (AI) implementation will move away from the pilot stage toward operationalization at 75% of comp... Read moreCoronavirus Finally Gives AI Its Moment20200630154657 Coronavirus Finally Gives AI Its Moment AI/ML For years, artificial intelligence seemed on the cusp of becoming the next big thing in technology — but the reality nev... Read moreDigital Transformation: 3 Signs You Need to Pivot20200618225410 Digital Transformation: 3 Signs You Need to Pivot AI/ML How do you know when your digital transformation strategy needs a shift to address market changes or new priorities? Con... Read moreCustomer Service AI Improves Work for Employees20200617204633 Customer Service AI Improves Work for Employees News Coverage Customer service is an area that always needs attention and often needs improvement. No matter how strong your systems a... Read moreThe Impact of AI in the Banking Sector20200615170654 The Impact of AI in the Banking Sector AI/ML Discussions, articles, and reports about the AI opportunity across the financial services industry continue to prolifera... Read moreAI Is The Uncertainty Cure Enterprises Want In 202020200615164937 AI Is The Uncertainty Cure Enterprises Want In 2020 AI/ML In 2020, AI is being adopted evenly across enterprises, with R&D leading all departments by a wide margin. O’Reilly’... Read moreHow Forward-Thinking CFOs Are Leading The AI Charge20200605162841 How Forward-Thinking CFOs Are Leading The AI Charge AI/ML It’s no secret that in the last five years, many businesses have invested in machine learning and artificial intelligenc... Read moreMuddu Sudhakar – TechStrong TV20200602192841 Muddu Sudhakar – TechStrong TV News Coverage How can AIOps help shape the future of remote working? Muddu Sudhakar, CEO of Aisera, has some ideas, and he shares them... Read moreLocal Businesses Embracing Technology to Fight COVID-1920200602151939 Local Businesses Embracing Technology to Fight COVID-19 News Coverage What will it take to beat COVID-19? Certainly courage, strength, sacrifice, and community… but perhaps most of all, it w... Read moreAI Is The Uncertainty Cure Enterprises Want In 202020200528164002 AI Is The Uncertainty Cure Enterprises Want In 2020 AI/ML In 2020, AI is being adopted evenly across enterprises, with R&D leading all departments by a wide margin. O’Reilly’... Read moreGartner: Half of Healthcare CIOs Will Use RPA by 202320200527164219 Gartner: Half of Healthcare CIOs Will Use RPA by 2023 RPA By 2023, half of U.S. healthcare providers will dedicate resources to deploy robotic process automation (RPA), according... Read moreHow to Beat Digital Transformation Fatigue20200526183804 How to Beat Digital Transformation Fatigue AI/ML Digital transformation fatigue happens when an organization loses sight of its "why." Here's how to revitalize your tran... Read moreMicrosoft + Softomotive: What Does This Deal Mean For RPA?20200522170720 Microsoft + Softomotive: What Does This Deal Mean For RPA? News Coverage At Microsoft’s Build conference this week, CEO Satya Nadella announced the acquisition of Softomotive, which is a top RP... Read moreHow Companies Use AI to Enhance Customer Experience20200522000648 How Companies Use AI to Enhance Customer Experience Customer Experience Organizations are turning to technology to help stay connected and engaged with customers. As social distancing has put ... Read moreHow AI Is Changing the Customer Experience20200522000048 How AI Is Changing the Customer Experience Customer Experience AI is rapidly transforming the way that companies interact with their customers. MIT Technology Review Insights’ survey ... Read moreThe FinTech Edge – Aisera – Muddu Sudhakar20200505183931 The FinTech Edge – Aisera – Muddu Sudhakar News Coverage Watch Aisera CEO Muddu Sudhakar discuss how Aisera's AI Service Management solution drives exceptional customer and empl... Read moreWhy Enterprise Software Will Be Forever Changed20200505182112 Why Enterprise Software Will Be Forever Changed News Coverage The remote work lifestyle will eat the enterprise. Companies have already made huge investments for this and will not ab... Read moreCompanies Devote Shrinking Tech Budgets to Cloud, AI20200424225905 Companies Devote Shrinking Tech Budgets to Cloud, AI AI/ML Companies world-wide are diverting capital spending from information-technology hardware to cloud services, artificial i... Read moreGartner Top 10 Data and Analytics Trends20200421153510 Gartner Top 10 Data and Analytics Trends AI/ML These data and analytics technology trends will have significant disruptive potential over the next three to five years.... Read moreAI Workforce Tackles COVID-19: Q&A with Muddu Sudhakar20200416174228 AI Workforce Tackles COVID-19: Q&A with Muddu Sudhakar News Coverage Alumnus and serial entrepreneur Muddu Sudhakar’s company, Aisera, offers a virtual AI-based workforce available 24/7. Wi... Read moreCustomer Service Management Improved With AI20200416165219 Customer Service Management Improved With AI News Coverage Customer service centers, whether a shipping group dealing with consumers or an IT organization working with corporate e... Read moreIT Help Desks Accelerate Service For Remote Employees20200415161038 IT Help Desks Accelerate Service For Remote Employees News Coverage We’re already aware that AI is transforming the IT help desk. The recent global pandemic, however, calls new attention t... Read moreBusinesses Automate the Battle Against Coronavirus20200407191716 Businesses Automate the Battle Against Coronavirus AI/ML Hospitals, grocery stores and other essential services are enlisting robots in the fight against the coronavirus outbrea... Read moreHow Useful and Important Is ITSM?20200407190411 How Useful and Important Is ITSM? Help Desk / Service Desk Measuring and demonstrating the business value of IT is one of the biggest struggles for CIOs and IT leaders. There are ... Read moreCIOs: Here’s How to Boost Your Business Model Resilience20200407184950 CIOs: Here’s How to Boost Your Business Model Resilience AI/ML This five-phase approach will help chief information officers and IT leaders maintain continuity of operations during th... Read morePublic Clouds Are Bright Spot as IT Outlays Slow Due to Virus20200407184127 Public Clouds Are Bright Spot as IT Outlays Slow Due to Virus AI/ML Nomura's latest CIO survey signaled that the Covid-19 pandemic has begun hurting IT-spending budgets. But not all types ... Read moreCios Are Uniquely Poised to Lead Digital Transformation20200407183350 Cios Are Uniquely Poised to Lead Digital Transformation Help Desk / Service Desk It used to be simple: CIOs were responsible for IT infrastructure. Now, they’re asked to participate in and even to lead... Read moreRegister or watch a recorded webinarSign Up Now!