IDC Survey Finds Artificial Intelligence to be a Priority for Organizations20190716225908

IDC Survey Finds Artificial Intelligence to be a Priority for Organizations

A recent International Data Corporation (IDC) survey of global organizations that are already using artificial intellige...
70% of U.S. Employees Hold Positive View of Artificial Intelligence in the Workplace Today20190711005216

70% of U.S. Employees Hold Positive View of Artificial Intelligence in the Workplace Today

Genesys survey results challenge common assumptions about AI job displacement fearsDespite recent doom-and-gloom anecdot...
Innovative Ways how AI can Enhance Employee Experience20190711002116

Innovative Ways how AI can Enhance Employee Experience

When we speak about artificial intelligence (AI), much of the industry is focussed on applications for customers. And wh...
Explore artificial intelligence in ITSM and the tool options20190709001257

Explore artificial intelligence in ITSM and the tool options

All AI-enabled ITSM tools aim to streamline and automate IT operations, but buyers must make the right selection to get ...
How to Explain Service Mesh in Plain English20190627205856

How to Explain Service Mesh in Plain English

This Enterprisers Project article reviews how you’ll hear a lot about service meshes as containers and microservices con...
Getting Started With AI Service Desk Solutions20190627174910

Getting Started With AI Service Desk Solutions

This DZone AIZone article by Muddu Sudhakar, CEO of Aisera, explores AI service desk solutions including where and how y...
Keeping up with the Customer Experience Trends of 201920190621213215

Keeping up with the Customer Experience Trends of 2019

Customer experience is evergreen and will always be the most important deciding factor for how customers perceive your b...
Why Robotic Process Automation (RPA) Projects Fail: 4 Factors20190618224627

Why Robotic Process Automation (RPA) Projects Fail: 4 Factors

“The typical problem with RPA is the rigidity of the process and the dependency [and] sensitivity of the applications or...
Leadership: Secrets of Growing and Scaling From $1 to $100M20190604001814

Leadership: Secrets of Growing and Scaling From $1 to $100M

Check out this NextWorld Capital video with industry leaders including Muddu Sudhakar, CEO Aisera; Yvonne Wassenaar, CEO...
Adapting The MVP Model For Testing Your AI20190603222004

Adapting The MVP Model For Testing Your AI

Check out this Forbes AI article that explores how companies are racing to adopt artificial intelligence (AI) and machin...
Former Federal CIO: Artificial Intelligence Will Change the World20190603215338

Former Federal CIO: Artificial Intelligence Will Change the World

Check out this NextGov article that explores how applying the technology to raw data sets may help transform government ...
A Majority of Data Scientists Lack Competency in Advanced Machine Learning Areas and Technique20190603211207

A Majority of Data Scientists Lack Competency in Advanced Machine Learning Areas and Technique

Check out this Business Broadway article that explores how data science requires the effective application of skills in ...
Improve Customer Experience With Artificial Intelligence20190531215951

Improve Customer Experience With Artificial Intelligence

Check out this Gartner article: Use these 5 steps to select the best AI solution for getting a faster, real-time underst...
Conversational RPA or Intelligent Process Automation20190510211602

Conversational RPA or Intelligent Process Automation

Read the Enterprisers Project article "How to Explain Robotic Process Automation (RPA) in Plain English" that discusses ...
Exploit Everyday AI in the Digital Workplace20190326181355

Exploit Everyday AI in the Digital Workplace

Artificial intelligence serves many uses in and around the workplace. Many people do not recognize the strong role that ...
The CIO’s Guide to Artificial Intelligence20190321163333

The CIO’s Guide to Artificial Intelligence

With the rise of artificially intelligent solutions around the world, it is important for CIOs and others to understand ...
AI & ML now essential for customer service20190320201507

AI & ML now essential for customer service

The implementation of artificial intelligence in applications is instrumental in improving workflow opportunities in the...
Stop Trying To Delight Your Customers20190308010650

Stop Trying To Delight Your Customers

Everyone has been stressing the importance of customer experience, however it can be easy for businesses to overthink th...
The Future of IT20190225135446

The Future of IT

Technology will determine the future of your enterprise. While the need to be customer-driven will endure, an evolving b...
CIOs and the Future of IT20190212152637

CIOs and the Future of IT

There is a growing divide between software that marketers develop and the legacy infrastructure focus that the IT depart...
Predictions 2019: Employee Experience Moves To Center Stage20190212152519

Predictions 2019: Employee Experience Moves To Center Stage

Companies and executives are paying attention to employee experience as never before. There are good reasons for this at...
IDC Customer Service Market Research20190212152340

IDC Customer Service Market Research

Want to see the best and newest market research for customer service? Customer Service Market Research Reports & Ind...
Average cost of a data center outage is $740,357—a 38 percent increase since 201020190212151813

Average cost of a data center outage is $740,357—a 38 percent increase since 2010

The average cost of data center outages are on the rise, and we should be on the lookout. Ponemon Institute and Emerson ...
How to Get the Customer Experience Right in Voice Interactions20190212151258

How to Get the Customer Experience Right in Voice Interactions

The good news is that we are in the midst of some of the greatest technological advances in artificial intelligence (AI)...
(AIOps): Heat or Hype20190121155251

(AIOps): Heat or Hype

There is a growing problem in IT Operations – the actual problem is that IT Operations is growing – very, very fast. IT ...
AIOps Platforms20190121155137

AIOps Platforms

AI is an important technology to develop an understanding for; understanding AI unlocks many doors to understanding the ...
Get started with AIOps tools20190121155040

Get started with AIOps tools

AI serves many uses in the world of technology. One use that AI can be applied to is the automation of certain tasks tha...
How bias in AI happens — and what IT pros can do about it20190121154746

How bias in AI happens — and what IT pros can do about it

Artificial intelligence systems are getting better and smarter, but are they ready to make impartial predictions, recomm...
5 Artificial Intelligence Trends To Watch Out For In 201920190121154628

5 Artificial Intelligence Trends To Watch Out For In 2019

During 2018, we witnessed a dramatic rise in the platforms, tools, and applications based on Machine learning and artifi...
IT Automation with AWS Lambda20190121154502

IT Automation with AWS Lambda

AWS Lambda allows you to easily automate your IT processes so you can focus on writing business logic. With AWS Lambda, ...
Gartner Identifies the Top 10 Strategic Technology Trends for 201920190121154404

Gartner Identifies the Top 10 Strategic Technology Trends for 2019

Gartner defines a strategic technology trend as one with substantial disruptive potential that is beginning to break out...
Cloud Orchestration (Cloud Orchestrator)20190121154243

Cloud Orchestration (Cloud Orchestrator)

Cloud orchestration is the use of programming technology to manage the interconnections and interactions among workloads...
Training for Cloud Skills: From ITSM to CSM (Cloud Service Management)20190121154103

Training for Cloud Skills: From ITSM to CSM (Cloud Service Management)

Cloud is a recurring theme in IT training at the moment as interest in cloud training has started to accelerate in recen...
Cloud Service Management20190121154019

Cloud Service Management

Cloud service management is concerned with aligning both worlds, that is, the world of cloud computing and service manag...
Customers Come with Baggage20190121153009

Customers Come with Baggage

When consumers contact customer service, more than half (53 percent) of their perceptions of the outcome is determined b...
Kick-Ass Customer Service20190121152931

Kick-Ass Customer Service

Think about the last time you flew. When you checked in, did you use a self-service option—like the airline’s website, a...
Stop Exceeding Customer Expectations: To Create Immediate Loyalty Do This Instead20190121152822

Stop Exceeding Customer Expectations: To Create Immediate Loyalty Do This Instead

A few years back I was part a global account team and we were failing with a Fortune 100 client. We tried everything: we...
IT Service Management (ITSM)20190121152233

IT Service Management (ITSM)

IT service management has long delivered value through productivity, service quality, and cost savings. Now organization...
ITSM (IT Service Management)20190121152139

ITSM (IT Service Management)

IT service management (ITSM) is a general term that describes a strategic approach to design, deliver, manage and improv...
10 Automation and AI Tips for Working Smarter on the IT Service Desk20190121152025

10 Automation and AI Tips for Working Smarter on the IT Service Desk

Think about your IT service desk for a moment – how well is it faring as the business and IT landscapes rapidly change a...