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AI in IT Infrastructure Transforms How Work Gets Done20190912203243
AI in IT Infrastructure Transforms How Work Gets Done
Technology providers are investing huge sums to infuse AI into their products and services. The industry press touts the...
Artificial Intelligence: Why It’s Essential For Digital Platforms20190912201908
Artificial Intelligence: Why It’s Essential For Digital Platforms
Companies widely recognize the potential power of artificial intelligence (AI). They instinctively understand that it fe...
Spending on Customer Experience Technologies Will Reach $641 Billion in 2022, According to IDC20190903190012
Spending on Customer Experience Technologies Will Reach $641 Billion in 2022, According to IDC
Worldwide spending on customer experience (CX) technologies will total $508 billion in 2019, an increase of 7.9% over 20...
Software Ate the World, Now AI Is Eating Software20190903185140
Software Ate the World, Now AI Is Eating Software
Marc Andreessen famously said that “Software is eating the world” and everyone gushed into the room. This was as much a ...
Top 10 Digital Transformation Trends for 202020190826192410
Top 10 Digital Transformation Trends for 2020
Over the last few years, most discussions about the next year’s Digital Transformation trends had begun to feel a bit re...
Gartner AI Survey: Top Motivators Driving AI Adoption20190821215327
Gartner AI Survey: Top Motivators Driving AI Adoption
Gartner AI Survey: Top Motivators Driving AI AdoptionInvestment in AI is moving forward. Organizations are moving fast t...
IT Needs to Embrace Complexity to Take Control of Its Own Destiny20190821201446
IT Needs to Embrace Complexity to Take Control of Its Own Destiny
Driven by customer and user expectations as well as an ever-growing array of traditional and nontraditional competitors,...
Behind The Scenes, These Bots Deliver Better Customer Service20190821192215
Behind The Scenes, These Bots Deliver Better Customer Service
On the second floor of a high-rise office building in Richmond, Va., six bots are quietly delivering better customer ser...
Corporate Reinvention Also Means Change for IT Operation to Meet New Business Needs20190820160435
Corporate Reinvention Also Means Change for IT Operation to Meet New Business Needs
It was wonderful to catch up with the co-hosts of theCUBE at Adobe's Summit event earlier this year. This resulting arti...
Aisera: Redefining Employee and Customer Experiences20190812194353
Aisera: Redefining Employee and Customer Experiences
Great customer service is the key to retain as well as expand the customer base and stay ahead of the competition for or...
AI Powers ‘Self-Healing’ Technology20190812185428
AI Powers ‘Self-Healing’ Technology
Organizations use artificial intelligence to automate operations as IT grows more complex. Companies are tapping ar...
AI to establish self-healing ITSM20190805164115
AI to establish self-healing ITSM
AI to establish self-healing ITSMAdobe has embraced AI, ML, NLP and other emerging technologies to improve the company’s...
America Can’t Shake the Cost Disease20190805163309
America Can’t Shake the Cost Disease
America Can’t Shake the Cost DiseaseRising wages have little to do with the huge increases in prices for health care and...
AI For CXOs – Redefining The Future Of Leadership In The AI Era20190801224342
AI For CXOs – Redefining The Future Of Leadership In The AI Era
AI For CXOs - Redefining The Future Of Leadership In The AI EraArtificial intelligence is getting ubiquitous and is tran...
Manifesting legacy: Looking beyond the digital era20190801221837
Manifesting legacy: Looking beyond the digital era
Manifesting CIO legacy beyond the digital eraThe role of the chief information officer is expanding beyond that of a tec...
Al and ML Revolutionizes Customer Experience20190729164043
Al and ML Revolutionizes Customer Experience
AI and ML Revolutionizes Customer ExperienceThe latest consumer trends have all pointed to customer experience as a key ...
IDC Survey Finds Artificial Intelligence to be a Priority for Organizations20190716225908
IDC Survey Finds Artificial Intelligence to be a Priority for Organizations
IDC Survey Finds Artificial Intelligence to be a Priority for OrganizationsA recent International Data Corporation (IDC)...
70% of U.S. Employees Hold Positive View of Artificial Intelligence in the Workplace Today20190711005216
70% of U.S. Employees Hold Positive View of Artificial Intelligence in the Workplace Today
70% of U.S. Employees Hold Positive View of Artificial Intelligence in the Workplace TodayA Genesys survey results chall...
Innovative Ways how AI can Enhance Employee Experience20190711002116
Innovative Ways how AI can Enhance Employee Experience
Innovative Ways how AI can Enhance Employee ExperienceWhen we speak about artificial intelligence (AI), much of the indu...
Explore artificial intelligence for ITSM and the tool options20190709001257
Explore artificial intelligence for ITSM and the tool options
Explore artificial intelligence for ITSM and the tool optionsAll AI-enabled ITSM tools aim to streamline and automate IT...
How to Explain Service Mesh in Plain English20190627205856
How to Explain Service Mesh in Plain English
How to Explain Service Mesh in Plain EnglishWith many different technologies on the rise today, it can be difficult to s...
Getting Started With AI Service Desk Solutions20190627174910
Getting Started With AI Service Desk Solutions
Getting Started With AI Service Desk SolutionsArtificial intelligence (AI) has countless applications to many different ...
Keeping up with the Customer Experience Trends of 201920190621213215
Keeping up with the Customer Experience Trends of 2019
Customer experience is evergreen and will always be the most important deciding factor for how customers perceive your b...
Why Robotic Process Automation (RPA) Projects Fail: 4 Factors20190618224627
Why Robotic Process Automation (RPA) Projects Fail: 4 Factors
Why Robotic Process Automation (RPA) Projects Fail: 4 Factors“The typical problem with RPA is the rigidity of the proces...
Leadership: Secrets of Growing and Scaling From $1 to $100M20190604001814
Leadership: Secrets of Growing and Scaling From $1 to $100M
Check out this NextWorld Capital video with industry leaders including Muddu Sudhakar, CEO Aisera; Yvonne Wassenaar, CEO...
Adapting The MVP Model For Testing Your AI20190603222004
Adapting The MVP Model For Testing Your AI
Adapting The MVP Model For Testing Your AIThe MVP Model is an important aspect in the world of tech. Companies are rapid...
Former Federal CIO: Artificial Intelligence Will Change the World20190603215338
Former Federal CIO: Artificial Intelligence Will Change the World
Check out this NextGov article that explores how applying the technology to raw data sets may help transform government ...
A Majority of Data Scientists Lack Competency in Advanced Machine Learning Areas and Technique20190603211207
A Majority of Data Scientists Lack Competency in Advanced Machine Learning Areas and Technique
Check out this Business Broadway article that explores how data science requires the effective application of skills in ...
Improve Customer Experience With Artificial Intelligence20190531215951
Improve Customer Experience With Artificial Intelligence
Check out this Gartner article: Use these 5 steps to select the best AI solution for getting a faster, real-time underst...
Conversational RPA or Intelligent Process Automation20190510211602
Conversational RPA or Intelligent Process Automation
Conversational RPA or Intelligent Process AutomationConversational RPA is a topic that has gained traction recently. Wit...
Exploit Everyday AI in the Digital Workplace20190326181355
Exploit Everyday AI in the Digital Workplace
Artificial intelligence serves many uses in and around the workplace. Many people do not recognize the strong role that ...
The CIO’s Guide to Artificial Intelligence20190321163333
The CIO’s Guide to Artificial Intelligence
With the rise of artificially intelligent solutions around the world, it is important for CIOs and others to understand ...
AI & ML now essential for customer service20190320201507
AI & ML now essential for customer service
The implementation of artificial intelligence in applications is instrumental in improving workflow opportunities in the...
Stop Trying To Delight Your Customers20190308010650
Stop Trying To Delight Your Customers
Everyone has been stressing the importance of customer experience, however it can be easy for businesses to overthink th...
The Future of IT20190225135446
The Future of IT
Technology will determine the future of your enterprise. While the need to be customer-driven will endure, an evolving b...
CIOs and the Future of IT20190212152637
CIOs and the Future of IT
There is a growing divide between software that marketers develop and the legacy infrastructure focus that the IT depart...
Predictions 2019: Employee Experience Moves To Center Stage20190212152519
Predictions 2019: Employee Experience Moves To Center Stage
Companies and executives are paying attention to employee experience as never before. There are good reasons for this at...
IDC Customer Service Market Research20190212152340
IDC Customer Service Market Research
Want to see the best and newest market research for customer service? Customer Service Market Research Reports & Ind...
Average cost of a data center outage is $740,357—a 38 percent increase since 201020190212151813
Average cost of a data center outage is $740,357—a 38 percent increase since 2010
The average cost of data center outages are on the rise, and we should be on the lookout. Ponemon Institute and Emerson ...
How to Get the Customer Experience Right in Voice Interactions20190212151258
How to Get the Customer Experience Right in Voice Interactions
The good news is that we are in the midst of some of the greatest technological advances in artificial intelligence (AI)...