Emerging Startups 2021: Top IT Operations Startups20210603215023

Emerging Startups 2021: Top IT Operations Startups

The IT Operations has over 2.7K+ startups that comprise of companies which refers to facilitate delivery of IT services ...
Beyond Cost Savings: Reinventing Business through Automation20210518170950

Beyond Cost Savings: Reinventing Business through Automation

Adopting a programmatic approach to automation can deliver a competitive edge....
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A.I. Service Desks – Muddu Sudhakar, Aisera – Voice Tech Podcast ep.083

We discuss how enterprises are using Aisera’s A.I. to automate and auto-resolve service desk requests from both employee...
Harnessing AI Capabilities to Deliver a Consumer-like Self-Service Experience20210503193521

Harnessing AI Capabilities to Deliver a Consumer-like Self-Service Experience

“The intelligence of Conversational AI and Conversational RPA brings people together without physical contact,” says Mud...
Dartmouth College Offers Its Students a Self-Service, AI-Based ChatBot20210503184014

Dartmouth College Offers Its Students a Self-Service, AI-Based ChatBot

Dartmouth College deployed an AI virtual assistant over Slack to improve communications among 10,000 students and facult...
How UiPath Turned Into A $37B Powerhouse20210501012832

How UiPath Turned Into A $37B Powerhouse

Despite a choppy IPO market for growth tech companies, UiPath was able to pull off a successful offering....
AI Startup Aisera Raises $40M to Improve Its Virtual Assistance Services20210430012113

AI Startup Aisera Raises $40M to Improve Its Virtual Assistance Services

Aisera, a Palo Alto California AI startup company that provides virtual assistants and customer service solutions to bus...
21 Bay Area Companies to Watch in 202120210426184701

21 Bay Area Companies to Watch in 2021

Big funding rounds. Groundbreaking tech. Hiring sprees. Here’s what to know about your local tech scene this year....
Workflow Automation Platform Aisera Raises $40M20210421153211

Workflow Automation Platform Aisera Raises $40M

Aisera, a company developing a platform that automates operations and support tasks across IT, sales, and customer servi...
Aggressive Growth Ushers Aisera to $40M in Series C Funding, Led by Icon Ventures, as it Redefines Enterprise Service Management20210421135403

Aggressive Growth Ushers Aisera to $40M in Series C Funding, Led by Icon Ventures, as it Redefines Enterprise Service Management

The Artificial Intelligence-Powered Service Management Solution Reports 300% YOY Growth and Growing Customer Base of 65M...
Dartmouth Employs AI Virtual Assistant to Support Students and Faculty20210414005310

Dartmouth Employs AI Virtual Assistant to Support Students and Faculty

Dartmouth College has deployed an artificial intelligence solution from Aisera to enhance communication with students an...
Dartmouth Turns to Artificial Intelligence to Enhance Communication20210409165800

Dartmouth Turns to Artificial Intelligence to Enhance Communication

Dartmouth College is partnering with a Silicon Valley artificial intelligence firm as part of what it says will be a maj...
Dartmouth College Deploys AI to Offer Students and Faculties with Real-time Personalization20210409164328

Dartmouth College Deploys AI to Offer Students and Faculties with Real-time Personalization

In a recent announcement, Dartmouth College launched Dart InfoBot, an Aisera AI virtual assistant to better support stud...
AI-Powered Chatbots Automate IT Help at Dartmouth20210407205904

AI-Powered Chatbots Automate IT Help at Dartmouth

To prevent a backlog of IT requests and consultations during the coronavirus pandemic, Dartmouth College has started rel...
Artificial Intelligence at Your Service for Thousands of Ivy League College Students20210407155052

Artificial Intelligence at Your Service for Thousands of Ivy League College Students

Dartmouth College launches Dart InfoBot, an Aisera AI virtual assistant to better support students and faculty during CO...
A Digital Transformation Driven by Artificial Intelligence20210331223343

A Digital Transformation Driven by Artificial Intelligence

Digital transformation is one of the most important drivers of how businesses deliver value to their customers in a comp...
A Digital Transformation Driven by Artificial Intelligence20210331222617

A Digital Transformation Driven by Artificial Intelligence

Digital transformation is one of the most important drivers of how businesses deliver value to their customers in a comp...
How Conversational AI Leads to Career Advancement Opportunities20210330211748

How Conversational AI Leads to Career Advancement Opportunities

The way we communicate, share data and use technology to act on those insights is changing – and it’s all leading to the...
Global Cloud Communications Provider Enhances Customer Self-Service With Conversational AI Service20210315151626

Global Cloud Communications Provider Enhances Customer Self-Service With Conversational AI Service

Aisera's breakthrough Conversational AI technology promises to revolutionize customer service in the age of growing digi...
Unsupervised AI and IoT Decision Automation | Aisera’s Muddu Sudhakar20210312162522

Unsupervised AI and IoT Decision Automation | Aisera’s Muddu Sudhakar

In episode 03 of the Let’s Connect! Podcast, Muddu Sudhakar of Aisera joins the podcast to talk about Unsupervised AI an...
Harnessing Workflow Automation for IT Services20210309170255

Harnessing Workflow Automation for IT Services

Even before the coronavirus pandemic made our lives more complex and spurred the growing remote workplace trend, automat...
Tech Leaders Aisera and Cloud MSG Partner to ‘Break’ Service Model on Global Scale20210223220225

Tech Leaders Aisera and Cloud MSG Partner to ‘Break’ Service Model on Global Scale

PALO ALTO, Calif., February 23, 2021 - Tech leader Cloud MSG touts working with Google, Dell, Microsoft, and others and ...
AIOps: How To Get Started20210217204230

AIOps: How To Get Started

AIOps is about leveraging AI (Artificial Intelligence) and ML (Machine Learning) to automate various parts of an organiz...
11 Of The Top IT Investments Businesses Will Make In 202120210209161529

11 Of The Top IT Investments Businesses Will Make In 2021

Companies across every industry have had to make quick operational changes to acclimate to the pandemic and mitigate its...
Ask the Expert: Resolve Employee Requests in Seconds with Aisera and MS Teams20210205160934

Ask the Expert: Resolve Employee Requests in Seconds with Aisera and MS Teams

The future of work will be defined and shaped by three key trends: automation, artificial intelligence, and collaboratio...
Aisera’s Muddu Sudhakar Looks Beyond Compute and Storage for New Opportunity20210202200456

Aisera’s Muddu Sudhakar Looks Beyond Compute and Storage for New Opportunity

After serving in senior-level executive positions over the past two decades for influential enterprise technology compan...
Aisera and Cisco Webex – The Secret to Quick Answers to Speed up Business20210125214829

Aisera and Cisco Webex – The Secret to Quick Answers to Speed up Business

Aisera is integrated and uses the same Webex collaboration platform your team accesses every day via mobile, tablet, PC,...
Teamwork Makes the Dream Work20210125181520

Teamwork Makes the Dream Work

Aisera combined with Webex, creates a solution that enables employees to use Webex to interact and self-serve with exist...
Aisera Announces New Integration with Cisco Webex for Service Desks20210125171152

Aisera Announces New Integration with Cisco Webex for Service Desks

New integration delivers AI Service Management for enterprise-wide automation and user engagement for remote workforces...
Chatbots: The Great Evolution To Conversational AI20210120160834

Chatbots: The Great Evolution To Conversational AI

Chatbots have taken a quantum leap forward in user support, contributing substantially to the emergence of the modern se...
Best Artificial Intelligence Startups of 202020210105163015

Best Artificial Intelligence Startups of 2020

The global artificial intelligence market is expected to grow by 46.2% from 2019 to 2025. That type of growth can’t be m...
The Battle Between Unsupervised and Supervised AI20210105162325

The Battle Between Unsupervised and Supervised AI

Nothing can stop the momentum of evolution of artificial intelligence (AI). We are currently witnessing a digital transf...
Aisera Recognized as a Great Place to Work™ Company in 202020201229160948

Aisera Recognized as a Great Place to Work™ Company in 2020

Aisera employees state it’s a great place to work for growth at an AI and Cloud startup and a great experience for buddi...
Muddu Sudhakar of Aisera: “Invest in people”20201228194026

Muddu Sudhakar of Aisera: “Invest in people”

There are many things that attribute both positive and negative disruption, but when it comes to technology, I strongly ...
RPA (Robotic Process Automation): Predictions For Next Year20201221212656

RPA (Robotic Process Automation): Predictions For Next Year

This week UiPath filed for its IPO (on a confidential basis) and it will likely hit the markets in February. Like other ...
Artificial Intelligence (AI): What’s In Store For 2021?20201214185537

Artificial Intelligence (AI): What’s In Store For 2021?

This was a banner week for AI (Artificial Intelligence). The reason? Well, C3.ai came public and soared on its debut. It...
Aisera & MS Teams Streamline Service Desk Support20201210181530

Aisera & MS Teams Streamline Service Desk Support

Today’s urgent need to optimize and transform service desk support across internal departments such as IT, HR, and Sales...
Aisera’s Conversational AI for MS Teams Will Help Change the Future of Work20201119010747

Aisera’s Conversational AI for MS Teams Will Help Change the Future of Work

PALO ALTO, Calif., November 18, 2020 – Aisera, a leader in artificial intelligence innovation and customer service, anno...
AI Projects: Building Vs. Buying20201105201851

AI Projects: Building Vs. Buying

Major digital transformation projects like implementing conversational platforms can be the making of an organization, b...
COVID-19 Impacts on AIOps Market Growth Ratio Analysis20201022170038

COVID-19 Impacts on AIOps Market Growth Ratio Analysis

The Global AIOps Platform Market report mainly elaborates market size, share, trends, and growth analysis on the basis o...
Opportunities & Challenges in Building Startups in AI & ML20201021161802

Opportunities & Challenges in Building Startups in AI & ML

Enterprises of all kinds are going through tremendous disruption in their business models due to unique disruptive techn...
What Is Conversational AI?20201012172924

What Is Conversational AI?

Real-time natural language understanding will transform how we interact with intelligent machines and applications....
Top 30 Startups Developing Conversational AI20201005151531

Top 30 Startups Developing Conversational AI

Aisera was recently listed by AI Startups as a top startup developing Conversational AI. Visit the page to learn more....
IVAs: The First Responders for Customer Service20200928184054

IVAs: The First Responders for Customer Service

SEEMINGLY overnight, the world as we knew it was upended due to the coronavirus pandemic. Many companies have gone virtu...
How are Conversational AI Platforms Helping Businesses?20200928183032

How are Conversational AI Platforms Helping Businesses?

Conversational Artificial Intelligence is primarily adopted by businesses to communicate with the world as well as with ...
Is AIOps the Answer to Your AI Woes?20200928181932

Is AIOps the Answer to Your AI Woes?

Companies must make AIOps a vital part of company operations to survive the coming digital transformation....
5 Ways to Rethink IT Service Desks for a Remote Future20200928180842

5 Ways to Rethink IT Service Desks for a Remote Future

How does the pandemic-related shift to remote work affect your IT service desk operations? Consider these tips to help y...
Aisera Interview: Talking The Future of AI20200923195322

Aisera Interview: Talking The Future of AI

Watch this Computer America interview featuring Aisera CEO Muddu Sudhakar discussing the future of AI....
HR’s Best Friend: The AI Service Desk with Virtual Assistant20200828212252

HR’s Best Friend: The AI Service Desk with Virtual Assistant

Artificial Intelligence automates repetitive tasks, raises productivity and reduces operating costs—all at lightning spe...
Cloud Industry Veteran Joins Aisera to Drive Growth20200819170944

Cloud Industry Veteran Joins Aisera to Drive Growth

Anthony Palladino has recently joined the Aisera team as the Chief Revenue Officer. He has spent over 20 years in cloud,...
AI in ITSM: Interview with Muddu Sudhakar20200819161604

AI in ITSM: Interview with Muddu Sudhakar

IT Service Management is an industry growing by leaps and bounds as small and large organizations become increasingly di...
Why You Should Care About AI (Even If You Don’t Want To)20200812152237

Why You Should Care About AI (Even If You Don’t Want To)

AI is one of the hottest buzzwords right now. People love AI. People hate AI. And, while almost every media outlet is ta...
AI and ML: Powering the Next-Gen Enterprise20200811195704

AI and ML: Powering the Next-Gen Enterprise

IT leaders are already starting to reap the rewards promised by AI and machine learning -- and a recent survey reveals h...
Digital Transformation Benefits Beyond Cost Reduction20200810164605

Digital Transformation Benefits Beyond Cost Reduction

This is an intriguing time for digital transformation. For the past few years, many companies held back in the extent of...
3 Important Ways AI Will Transform Your Business20200806221705

3 Important Ways AI Will Transform Your Business

From the smallest local business to the largest global players, I believe every organization must embrace the AI revolut...
How to Get Started With AIOps20200805153128

How to Get Started With AIOps

Last year, Australia’s two largest supermarket chains suffered nationwide technical issues, forcing the companies to clo...
Boost Digital Transformation with Remote Work20200722185220

Boost Digital Transformation with Remote Work

As working remotely became a near-global mandate, companies have been thrust headfirst into a digital transformation. AI...
UiPath’s $225M Round: What Does This Mean For RPA?20200717202652

UiPath’s $225M Round: What Does This Mean For RPA?

This week UiPath announced a Series E round for $225 million at a $10.2 billion valuation. The lead on the deal was Alke...
Aisera Recognized as a Top AI Company in Forbes AI5020200714153427

Aisera Recognized as a Top AI Company in Forbes AI50

Aisera, the world’s first AI Service Desk platform that automates tasks, actions and workflows for employees, IT, Cloud,...
Aisera Recognized as a Top AI Company in The U.S.20200708160834

Aisera Recognized as a Top AI Company in The U.S.

Forbes partnered with venture firms Sequoia Capital and Meritech Capital to cut through the spin of hype to find real ch...
AI 50: America’s Most Promising AI Companies20200706234553

AI 50: America’s Most Promising AI Companies

Artificial intelligence is beginning to be usefully deployed in almost every industry from customer call centers and fin...
AI Is Transforming Call Centers with Actionable Insights20200702205652

AI Is Transforming Call Centers with Actionable Insights

With call volumes doubling at some customer centers, AI's role in supporting customer service agents is more important t...
Learn the Business Value of AI’s Various Techniques20200701152257

Learn the Business Value of AI’s Various Techniques

To drive business value from AI, business managers need to distinguish between the various AI techniques, starting with ...
RPA: Deploying Automation for Business Efficacy20200630160210

RPA: Deploying Automation for Business Efficacy

Robotic Process Automation or RPA is one of the top technologies in today’s market, and slow-growth to hypergrowth organ...
Gartner: 75% of enterprises will ‘operationalize’ AI by 202420200630155516

Gartner: 75% of enterprises will ‘operationalize’ AI by 2024

Artificial intelligence (AI) implementation will move away from the pilot stage toward operationalization at 75% of comp...
Coronavirus Finally Gives AI Its Moment20200630154657

Coronavirus Finally Gives AI Its Moment

For years, artificial intelligence seemed on the cusp of becoming the next big thing in technology — but the reality nev...
Digital Transformation: 3 Signs You Need to Pivot20200618225410

Digital Transformation: 3 Signs You Need to Pivot

How do you know when your digital transformation strategy needs a shift to address market changes or new priorities? Con...
Customer Service AI Improves Work for Employees20200617204633

Customer Service AI Improves Work for Employees

Customer service is an area that always needs attention and often needs improvement. No matter how strong your systems a...
The Impact of AI in the Banking Sector20200615170654

The Impact of AI in the Banking Sector

Discussions, articles, and reports about the AI opportunity across the financial services industry continue to prolifera...
AI Is The Uncertainty Cure Enterprises Want In 202020200615164937

AI Is The Uncertainty Cure Enterprises Want In 2020

In 2020, AI is being adopted evenly across enterprises, with R&D leading all departments by a wide margin. O’Reilly’...
How Forward-Thinking CFOs Are Leading The AI Charge20200605162841

How Forward-Thinking CFOs Are Leading The AI Charge

It’s no secret that in the last five years, many businesses have invested in machine learning and artificial intelligenc...
Muddu Sudhakar – TechStrong TV20200602192841

Muddu Sudhakar – TechStrong TV

How can AIOps help shape the future of remote working? Muddu Sudhakar, CEO of Aisera, has some ideas, and he shares them...
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Local Businesses Embracing Technology to Fight COVID-19

What will it take to beat COVID-19? Certainly courage, strength, sacrifice, and community… but perhaps most of all, it w...
AI Is The Uncertainty Cure Enterprises Want In 202020200528164002

AI Is The Uncertainty Cure Enterprises Want In 2020

In 2020, AI is being adopted evenly across enterprises, with R&D leading all departments by a wide margin. O’Reilly’...
Gartner: Half of Healthcare CIOs Will Use RPA by 202320200527164219

Gartner: Half of Healthcare CIOs Will Use RPA by 2023

By 2023, half of U.S. healthcare providers will dedicate resources to deploy robotic process automation (RPA), according...
How to Beat Digital Transformation Fatigue20200526183804

How to Beat Digital Transformation Fatigue

Digital transformation fatigue happens when an organization loses sight of its "why." Here's how to revitalize your tran...
Microsoft + Softomotive: What Does This Deal Mean For RPA?20200522170720

Microsoft + Softomotive: What Does This Deal Mean For RPA?

At Microsoft’s Build conference this week, CEO Satya Nadella announced the acquisition of Softomotive, which is a top RP...
How Companies Use AI to Enhance Customer Experience20200522000648

How Companies Use AI to Enhance Customer Experience

Organizations are turning to technology to help stay connected and engaged with customers. As social distancing has put ...
How AI Is Changing the Customer Experience20200522000048

How AI Is Changing the Customer Experience

AI is rapidly transforming the way that companies interact with their customers. MIT Technology Review Insights’ survey ...
Key Health IT Considerations for U.S. Healthcare Providers20200514150445

Key Health IT Considerations for U.S. Healthcare Providers

This IDC Perspective shares key health IT considerations for U.S. healthcare providers in the response to COVID-19....
The FinTech Edge – Aisera – Muddu Sudhakar20200505183931

The FinTech Edge – Aisera – Muddu Sudhakar

Watch Aisera CEO Muddu Sudhakar discuss how Aisera's AI Service Management solution drives exceptional customer and empl...
Why Enterprise Software Will Be Forever Changed20200505182112

Why Enterprise Software Will Be Forever Changed

The remote work lifestyle will eat the enterprise. Companies have already made huge investments for this and will not ab...
Companies Devote Shrinking Tech Budgets to Cloud, AI20200424225905

Companies Devote Shrinking Tech Budgets to Cloud, AI

Companies world-wide are diverting capital spending from information-technology hardware to cloud services, artificial i...
Gartner Top 10 Data and Analytics Trends20200421153510

Gartner Top 10 Data and Analytics Trends

These data and analytics technology trends will have significant disruptive potential over the next three to five years....
AI Workforce Tackles COVID-19: Q&A with Muddu Sudhakar20200416174228

AI Workforce Tackles COVID-19: Q&A with Muddu Sudhakar

Alumnus and serial entrepreneur Muddu Sudhakar’s company, Aisera, offers a virtual AI-based workforce available 24/7. Wi...
Customer Service Management Improved With AI20200416165219

Customer Service Management Improved With AI

Customer service centers, whether a shipping group dealing with consumers or an IT organization working with corporate e...
IT Help Desks Accelerate Service For Remote Employees20200415161038

IT Help Desks Accelerate Service For Remote Employees

We’re already aware that AI is transforming the IT help desk. The recent global pandemic, however, calls new attention t...
Healthcare Provider Clinical IT Solutions, 1Q2020200414153454

Healthcare Provider Clinical IT Solutions, 1Q20

This IDC Market Glance highlights the healthcare provider clinical IT solutions for 1Q20....
Businesses Automate the Battle Against Coronavirus20200407191716

Businesses Automate the Battle Against Coronavirus

Hospitals, grocery stores and other essential services are enlisting robots in the fight against the coronavirus outbrea...
How Useful and Important Is ITSM?20200407190411

How Useful and Important Is ITSM?

Measuring and demonstrating the business value of IT is one of the biggest struggles for CIOs and IT leaders. There are ...
CIOs: Here’s How to Boost Your Business Model Resilience20200407184950

CIOs: Here’s How to Boost Your Business Model Resilience

This five-phase approach will help chief information officers and IT leaders maintain continuity of operations during th...
Public Clouds Are Bright Spot as IT Outlays Slow Due to Virus20200407184127

Public Clouds Are Bright Spot as IT Outlays Slow Due to Virus

Nomura's latest CIO survey signaled that the Covid-19 pandemic has begun hurting IT-spending budgets. But not all types ...
Cios Are Uniquely Poised to Lead Digital Transformation20200407183350

Cios Are Uniquely Poised to Lead Digital Transformation

It used to be simple: CIOs were responsible for IT infrastructure. Now, they’re asked to participate in and even to lead...
Does AI Really Matter?20200402215337

Does AI Really Matter?

Artificial intelligence has been around for many decades. However, In the past decade, interest and investment in AI has...
Tech Pitches in to Fight COVID-19 Pandemic20200331182353

Tech Pitches in to Fight COVID-19 Pandemic

A growing number of tech companies and IT pros are working in a variety of ways to help fight the ongoing coronavirus pa...
AIOps Provider Aisera Offers Free Aid During Coronavirus Crisis20200330153339

AIOps Provider Aisera Offers Free Aid During Coronavirus Crisis

Palo Alto, Calif.-based Aisera has been providing 24/7 AI technology-based assistance to health care providers and gover...
The Next Generation For RPA (Robotic Process Automation)20200326161929

The Next Generation For RPA (Robotic Process Automation)

Robotic Process Automation (RPA) is a fairly simple technology. Consider that it is only been until the past few years t...
Work-From-Home Shift to Cloud-Computing Services20200324211602

Work-From-Home Shift to Cloud-Computing Services

In normal times predictions are difficult enough. During a pandemic? Forget about it. However, if we look back on the do...
Grow and Scale With Conversational AI, RPA20200324174305

Grow and Scale With Conversational AI, RPA

Aisera's AI Service Management (AISM) solution is designed to aid companies in growing and scaling using technologies su...
Aisera Offers Free Virtual Assistance to Healthcare and Government20200320155246

Aisera Offers Free Virtual Assistance to Healthcare and Government

Aisera is offering its remote working virtual assistant and collaboration app free for 60 days to help healthcare organi...
The Key to a Human Employee Experience20200312172200

The Key to a Human Employee Experience

Employees expect a personalized experience in their use of technology at work. This is due to the proliferation of techn...
Autonomous Tech for Customer Experience20200312171608

Autonomous Tech for Customer Experience

Imagine what the business world would look like if customer support ran on autopilot. What comes to mind? If you’re in a...
Autonomous Tech Poised to Transform Leading Industries20200312164537

Autonomous Tech Poised to Transform Leading Industries

IT decision-makers see real upside in our autonomous future. Most people believe that robots are here to help us. In a r...
Key Areas Shaping IT Performance Markets in 202020200309191254

Key Areas Shaping IT Performance Markets in 2020

In the second half of 2019, DEJ surveyed more than 3,000 organizations around a variety of topics about managing IT perf...
Coronavirus Outbreak Will ‘Change the Landscape’ of Work and Communication20200309181408

Coronavirus Outbreak Will ‘Change the Landscape’ of Work and Communication

Zoom CEO Eric Yuan thinks the response to the coronavirus outbreak could lead to a fundamental, permanent shift in how p...
Hyperautomation: The Most Significant RPA Trend of 202020200309173315

Hyperautomation: The Most Significant RPA Trend of 2020

Hyperautomation conjures up images of automation run amok. But the term, coined by Gartner, essentially asks enterprises...
The Vanguard in AI: Top 20 Startups in Silicon Valley20200304001718

The Vanguard in AI: Top 20 Startups in Silicon Valley

The AI sector has been hot for years in Silicon Valley. With some new trends, there is a list of eye-catching AI startup...
Aisera Closed Series B Round of Financing20200302191539

Aisera Closed Series B Round of Financing

Aisera, the world's first AI-driven platform that automates tasks, actions, and workflows for employees, raised $20M in ...
6 Tips to Avoid Automation Disaster20200225231411

6 Tips to Avoid Automation Disaster

If your automated DevOps pipeline or robotic process automation is flawed, it can spawn endless headaches, as these hard...
AI Is Not Just Another Technology Project20200224191238

AI Is Not Just Another Technology Project

AI, unlike any other initiative, is a business transformation enabler and not another technology system implementation t...
What AI Still Can’t Do20200224190640

What AI Still Can’t Do

Artificial intelligence won’t be very smart if computers don’t grasp cause and effect. That’s something even humans have...
AI to Make Customers More Powerful Than Banks20200224190037

AI to Make Customers More Powerful Than Banks

Disruptive technology set to enhance banks’ use of big data giving customers more insightful banking options. Increasing...
New Era in Cloud with AI-Powered Industry Solutions20200224183057

New Era in Cloud with AI-Powered Industry Solutions

Emphasizing Google Cloud’s unique ability to offer new software solutions unlike anything the market has seen, CEO Thoma...
Technology Trends That Transformed Employee Experience20200224182027

Technology Trends That Transformed Employee Experience

For some, work gives life meaning. For others, it serves as a means to an end. I’m a firm believer in the former. Work m...
How AI Is Supercharging RPA20200224181343

How AI Is Supercharging RPA

Robotic Process Automation (RPA), which allows for the automation of the tasks of workers, has been one of the hottest c...
Tech Survey Results 2020 – Sierra Ventures20200224180136

Tech Survey Results 2020 – Sierra Ventures

The Sierra Ventures CXO Advisory Board includes F2000 Tech Leaders (majority CIOs/CTOs) across industry clusters such as...
Predictions 2020: What to Expect in AI, ML, RPA Sectors20200221181409

Predictions 2020: What to Expect in AI, ML, RPA Sectors

At the end of each year, eWEEK likes to post observations from IT thought leaders about what they think we should all ex...
Aisera Raises $20 Million To Transform The Enterprise Service Experience20200221181006

Aisera Raises $20 Million To Transform The Enterprise Service Experience

Aisera — the world’s first AI-driven platform that automates tasks, actions, and workflows for employees and customers —...
Aisera Secures $20M in Series B Funding20200221180454

Aisera Secures $20M in Series B Funding

Aisera, a Palo Alto, Calif.-based AI-driven platform that automates tasks, actions and workflows for employees and custo...
Aisera Secures Series B Funding, Led by Norwest Venture Partners20200221175900

Aisera Secures Series B Funding, Led by Norwest Venture Partners

Aisera, the world’s first AI-driven platform that automates tasks, actions, and workflows for employees and customers, a...
IT Failure at London Heathrow Airport20200220211828

IT Failure at London Heathrow Airport

More than 120 flights have been canceled at London’s Heathrow Airport after an IT failure brought down multiple systems ...
Aisera, an AI Tool Exits Stealth With $50M20200218203801

Aisera, an AI Tool Exits Stealth With $50M

Robotic process automation — the ability to automate certain repetitive software-based tasks to free up people to focus ...
Aisera Secures Funding to Transform the Enterprise Service Experience20200218202346

Aisera Secures Funding to Transform the Enterprise Service Experience

Aisera, the world's first AI-driven platform that automates tasks, actions and workflows for employees and customers, an...
ITSM+: What Is Demanded For An AI Service Desk20200213182916

ITSM+: What Is Demanded For An AI Service Desk

With the consumerization of enterprise IT, employees are expecting the same level of service excellence from IT service ...
AI Stocks To Buy And Watch Amid Rising AI Competition20200204204027

AI Stocks To Buy And Watch Amid Rising AI Competition

Artificial intelligence stocks are rarer than you might think. Many companies tout AI technology initiatives and machine...
Robotic Process Automation: 5 Lessons to Learn Early20200129233408

Robotic Process Automation: 5 Lessons to Learn Early

Consider these lessons – ideally, before you get started with Robotic Process Automation, experts say. This prep work wi...
How AI Will Change The Way We Work In 202020200129233053

How AI Will Change The Way We Work In 2020

If there is one technology that has become the buzzword of this decade, it would be artificial intelligence (AI).At the ...
Challenges of Implementing Natural Language Processing20200129232548

Challenges of Implementing Natural Language Processing

As text and voice-based data, as well as their practical applications, vary widely, NLP needs to include several differe...
How Traditional Companies Can Utilize AI And ML20200129231534

How Traditional Companies Can Utilize AI And ML

Have you ever noticed how accurate Netflix's recommendations are to your taste? And how is Google Maps so confident I’m ...
Aisera Launches AI Service Management Platform20200129181631

Aisera Launches AI Service Management Platform

Aisera, the world’s first artificial intelligence (AI) driven service experience solution, announced its launch in a hig...
Aisera Launches Product for Service Management20200128221913

Aisera Launches Product for Service Management

Aisera, a provider of an AI-driven service experience solution, is launching its debut product that will deliver transfo...
Aisera Launches AI Service Management (AISM) Platform20200128173034

Aisera Launches AI Service Management (AISM) Platform

Aisera, the world's first artificial intelligence (AI) driven service experience solution, announced its launch in a hig...
Artificial Intelligence ‘Needs to Be Regulated,’ Says CEO20200121211742

Artificial Intelligence ‘Needs to Be Regulated,’ Says CEO

Alphabet Inc.’s chief executive officer urged the U.S. and European Union to coordinate regulatory approaches on artific...
Gartner Says Global IT Spending Trillions in 202020200120175658

Gartner Says Global IT Spending Trillions in 2020

Worldwide IT spending is projected to total $3.9 trillion in 2020, an increase of 3.4% from 2019, according to the lates...
AI and ML Revolutionizes Customer Experience20200115191709

AI and ML Revolutionizes Customer Experience

These days, it’s almost a truism that the CIO role has transformed from the sometimes pedestrian task of “running IT sys...
AI-Automated Customer Service is the Future20200115191232

AI-Automated Customer Service is the Future

Here’s how AI-driven automation technologies are changing customer service by delivering faster and more accurate assist...
The Power Of Conversational RPA And AI20200115190834

The Power Of Conversational RPA And AI

Robotic process automation (RPA) technology is transforming how businesses operate. Today, RPA software can work with bu...
Top 10 Predictions for AI in IT Operations20200115190405

Top 10 Predictions for AI in IT Operations

Gartner first coined the term "AIOps" a few years ago to describe "artificial intelligence for IT operations," and over ...
What Enterprises Need To Do To Scale RPA20200115185248

What Enterprises Need To Do To Scale RPA

Many business enterprises are implementing robotic process automation (RPA) pilots, deploying one or more robots in thei...
AI Customer Experience Enriches Customers And Employees20200113185340

AI Customer Experience Enriches Customers And Employees

Among the technology, trends shaping 2019 and beyond, the adaptation of artificial intelligence (AI) to shape and propel...
2020 Will Be The Year Enterprise Applications Go Cloud Native20200113182216

2020 Will Be The Year Enterprise Applications Go Cloud Native

Already this year, we’ve seen tremendous progress in advancing IT infrastructures and services to help companies acceler...
The Decade of Deep Learning20200110185329

The Decade of Deep Learning

As the 2010’s draw to a close, it’s worth taking a look back at the monumental progress that has been made in Deep Learn...
The Heady Reality of AI20191223215048

The Heady Reality of AI

AI has grown phenomenally in the last decade. One of the current big AI trends in the world is looking for places where ...
7 Artificial Intelligence Trends to Watch in 202020191220222512

7 Artificial Intelligence Trends to Watch in 2020

2020 is shaping up to be an exciting year for AI development. Artificial Intelligence offers great potential and, for so...
Top 8 Cloud Computing Trends for 202020191220213106

Top 8 Cloud Computing Trends for 2020

Cloud computing has proven transformational for businesses and society as a whole over the last decade. What’s in store ...
CIO 2020 Predictions: 10 Disruptive Predictions20191220212123

CIO 2020 Predictions: 10 Disruptive Predictions

By 2025, the CEO, CIO, and CXO partnership team must exploit the digital power of enterprise innovation with disruptive ...
17 Tech Predictions for 2020 – and Beyond20191220205853

17 Tech Predictions for 2020 – and Beyond

IT leaders look at the road ahead and predict what’s next for RPA, AI, 5G, quantum computing, cybersecurity, and more. W...
3 Reasons to Focus on the Bright Side of AI20191220205440

3 Reasons to Focus on the Bright Side of AI

Despite the growing ubiquity of AI, many IT leaders still feel anxious about their risks and unsure of the opportunities...
Are You Getting the Best Results from RPA?20191220205013

Are You Getting the Best Results from RPA?

It’s quite easy for RPA projects to derail and sometimes fail. Here are some common reasons why. The robotic process aut...
8 Biggest AI Trends of 2020, According to Experts20191220204433

8 Biggest AI Trends of 2020, According to Experts

Artificial intelligence is one of the fastest moving and least predictable industries. Just think about all the things t...
Predictions 2020: The Plan Ahead in Cloud Computing20191216190514

Predictions 2020: The Plan Ahead in Cloud Computing

Cloud computing has been a Top 3 trends in IT since it took root with the introduction of AWS's S3 data storage in late ...
2020 AI Predictions: RPA in Enterprise and Consumer Markets20191216185810

2020 AI Predictions: RPA in Enterprise and Consumer Markets

Watch for RPA to drive front-end enterprise digital transformation. One of the hottest goals in today’s major global ind...
CIO Role: 3 Areas to Focus on in 202020191216183800

CIO Role: 3 Areas to Focus on in 2020

Emerging technologies such as quantum computing and artificial intelligence create new security considerations and chang...
Use RPA And AI For Project Management20191212010634

Use RPA And AI For Project Management

Advanced technologies in robotic process automation (RPA) such as AI, machine learning, cognitive computing and pattern ...
Forbes 2020 AI Predictions20191212002900

Forbes 2020 AI Predictions

Many predicted the advent of natural interfaces like search and voice for analysis. Conversational AI or Big Data weren’...
Advances in AIOps for a Better Data Center20191212002347

Advances in AIOps for a Better Data Center

Advances in technology these days are on the rise and the evolution of AI as an operational component poses specific cha...
Don’t Overlook this Low-Hanging Fruit for RPA Success20191211235007

Don’t Overlook this Low-Hanging Fruit for RPA Success

If you’re researching RPA, one of the last things you probably want to hear about is software testing. RPA is undeniably...
The Top ITSM Trends for 202020191125224816

The Top ITSM Trends for 2020

IT service management (ITSM) plays an important role in how businesses use technology to improve their overall performan...
AI is Making Workplace Leaders More Productive20191125224242

AI is Making Workplace Leaders More Productive

No matter how we feel about artificial intelligence in the workplace, we can’t deny its transformative power. Today, the...
Google Plans to Make AI Less Mysterious20191125192317

Google Plans to Make AI Less Mysterious

There is a problem with artificial intelligence. It can be amazing at churning through gigantic amounts of data to solve...
Top AI Predictions For 2020 From IDC and Forrester20191123002752

Top AI Predictions For 2020 From IDC and Forrester

IDC and Forrester issued recently their predictions for artificial intelligence (AI) in 2020 and beyond. While external ...
RPA is good, but RPA-as-a-Service is better20191123002037

RPA is good, but RPA-as-a-Service is better

Robotic process automation (RPA) has proven to significantly increase in efficiency for companies that choose to adopt i...
IT Enables Scale in Digital Transformation20191123001545

IT Enables Scale in Digital Transformation

Few corporate functions have seen their role disrupted as much as IT these last few years. The help desk days are long g...
AI And Machine Learning Trends To Watch In 202020191123001041

AI And Machine Learning Trends To Watch In 2020

While efforts to bring conversational AI to the mass market began in earnest a few years ago, the technology is expected...
CIOs Will Face Management and Cost Control Challenges in 202020191123000351

CIOs Will Face Management and Cost Control Challenges in 2020

If the predictions made in a recent Forrester report prove true, 2020 will be a year of cost control and people manageme...
Evaluating RPA Tools? 32 Questions IT Leaders Should Ask20191122233531

Evaluating RPA Tools? 32 Questions IT Leaders Should Ask

Let’s start off with the bad news. Nearly half (40%) of RPA implementations never advance beyond the pilot phase. When t...
Why an AI Wave Could Hit the Business World in 202020191122232248

Why an AI Wave Could Hit the Business World in 2020

The promise of artificial intelligence—that it can turn masses of fuzzy data into money-making moves—is becoming less sc...
Automation Could Replace up to 800 Million Jobs by 203520191113174826

Automation Could Replace up to 800 Million Jobs by 2035

Some half of all jobs worldwide — or up to 800 million total jobs — could be at risk of becoming obsolete by 2035 due to...
Transition to AI Will Be ‘Brutal’ for Many Companies, ex-CEO Warns20191106001822

Transition to AI Will Be ‘Brutal’ for Many Companies, ex-CEO Warns

“It’s going to be brutal,” he told the room in his keynote address.John Chambers – the former Cisco CEO who grew the net...
Conversational RPA Synergizes the Power of RPA and AI20191105221904

Conversational RPA Synergizes the Power of RPA and AI

           Conversational RPA Synergizes the Power of RPA and AIR...
Manual Business Functions That Should Be Automated20191010193505

Manual Business Functions That Should Be Automated

The age of automation is upon us. While businesses have started embracing artificial intelligence (AI) and machine learn...
Conversational AI – What Is It?20191008171544

Conversational AI – What Is It?

What is the primary method of online communication today? Surely, it’s social media, right? Everyone and his and her gra...
Online Services Unexpectedly Shut Down? Get Back Online20190930224326

Online Services Unexpectedly Shut Down? Get Back Online

In today’s digital world, consumers expect the online services they use to work smoothly and seamlessly, 24/7. Unfortuna...
Gartner Lifts the Lid on Barriers to AI Adoption20190923173257

Gartner Lifts the Lid on Barriers to AI Adoption

Research and advisory firm Gartner has highlighted three barriers to the adoption of artificial intelligence (AI), listi...
How AI Customer Experience Enriches Customers And Employees20190920165910

How AI Customer Experience Enriches Customers And Employees

How AI Customer Experience Enriches Customers And EmployeesArtificial intelligence (AI), machine learning (ML), and natu...
AI in IT Infrastructure Transforms How Work Gets Done20190912203243

AI in IT Infrastructure Transforms How Work Gets Done

Technology providers are investing huge sums to infuse AI into their products and services. The industry press touts the...
Artificial Intelligence: Why It’s Essential For Digital Platforms20190912201908

Artificial Intelligence: Why It’s Essential For Digital Platforms

Companies widely recognize the potential power of artificial intelligence (AI). They instinctively understand that it fe...
Spending on Customer Experience Technologies Will Reach $641 Billion in 2022, According to IDC20190903190012

Spending on Customer Experience Technologies Will Reach $641 Billion in 2022, According to IDC

Worldwide spending on customer experience (CX) technologies will total $508 billion in 2019, an increase of 7.9% over 20...
Software Ate the World, Now AI Is Eating Software20190903185140

Software Ate the World, Now AI Is Eating Software

Marc Andreessen famously said that “Software is eating the world” and everyone gushed into the room. This was as much a ...
Top 10 Digital Transformation Trends for 202020190826192410

Top 10 Digital Transformation Trends for 2020

Over the last few years, most discussions about the next year’s Digital Transformation trends had begun to feel a bit re...
Gartner AI Survey: Top Motivators Driving AI Adoption20190821215327

Gartner AI Survey: Top Motivators Driving AI Adoption

Gartner AI Survey: Top Motivators Driving AI AdoptionInvestment in AI is moving forward. Organizations are moving fast t...
IT Needs to Embrace Complexity to Take Control of Its Own Destiny20190821201446

IT Needs to Embrace Complexity to Take Control of Its Own Destiny

Driven by customer and user expectations as well as an ever-growing array of traditional and nontraditional competitors,...
Behind The Scenes, These Bots Deliver Better Customer Service20190821192215

Behind The Scenes, These Bots Deliver Better Customer Service

On the second floor of a high-rise office building in Richmond, Va., six bots are quietly delivering better customer ser...
Corporate Reinvention Also Means Change for IT Operation to Meet New Business Needs20190820160435

Corporate Reinvention Also Means Change for IT Operation to Meet New Business Needs

It was wonderful to catch up with the co-hosts of theCUBE at Adobe's Summit event earlier this year. This resulting arti...
Aisera: Redefining Employee and Customer Experiences20190812194353

Aisera: Redefining Employee and Customer Experiences

Great customer service is the key to retain as well as expand the customer base and stay ahead of the competition for or...
AI Powers ‘Self-Healing’ Technology20190812185428

AI Powers ‘Self-Healing’ Technology

Organizations use artificial intelligence to automate operations as IT grows more complex. Companies are tapping ar...
AI For CXOs – Redefining The Future Of Leadership In The AI Era20190801224342

AI For CXOs – Redefining The Future Of Leadership In The AI Era

AI For CXOs - Redefining The Future Of Leadership In The AI EraArtificial intelligence is getting ubiquitous and is tran...
Manifesting legacy: Looking beyond the digital era20190801221837

Manifesting legacy: Looking beyond the digital era

Manifesting CIO legacy beyond the digital eraThe role of the chief information officer is expanding beyond that of a tec...
Al and ML Revolutionizes Customer Experience20190729164043

Al and ML Revolutionizes Customer Experience

AI and ML Revolutionizes Customer ExperienceThe latest consumer trends have all pointed to customer experience as a key ...
IDC Survey Finds Artificial Intelligence to be a Priority for Organizations20190716225908

IDC Survey Finds Artificial Intelligence to be a Priority for Organizations

IDC Survey Finds Artificial Intelligence to be a Priority for OrganizationsA recent International Data Corporation (IDC)...
Innovative Ways how AI can Enhance Employee Experience20190711002116

Innovative Ways how AI can Enhance Employee Experience

Innovative Ways how AI can Enhance Employee ExperienceWhen we speak about artificial intelligence (AI), much of the indu...
Explore artificial intelligence for ITSM and the tool options20190709001257

Explore artificial intelligence for ITSM and the tool options

Explore artificial intelligence for ITSM, IT Service Desks, and the tool optionsAll AI-enabled ITSM tools aim to streaml...
How to Explain Service Mesh in Plain English20190627205856

How to Explain Service Mesh in Plain English

How to Explain Service Mesh in Plain EnglishWith many different technologies on the rise today, it can be difficult to s...
Getting Started With AI Service Desk Solutions20190627174910

Getting Started With AI Service Desk Solutions

Getting Started With AI-Powered Service Desk SolutionsWe’re in the midst of one of the biggest and most exciting technol...
Keeping up with the Customer Experience Trends of 201920190621213215

Keeping up with the Customer Experience Trends of 2019

Customer experience is evergreen and will always be the most important deciding factor for how customers perceive your b...
Why Robotic Process Automation (RPA) Projects Fail: 4 Factors20190618224627

Why Robotic Process Automation (RPA) Projects Fail: 4 Factors

Why Robotic Process Automation (RPA) Projects Fail: 4 Factors“The typical problem with RPA is the rigidity of the proces...
Leadership: Secrets of Growing and Scaling From $1 to $100M20190604001814

Leadership: Secrets of Growing and Scaling From $1 to $100M

Check out this NextWorld Capital video with industry leaders including Muddu Sudhakar, CEO Aisera; Yvonne Wassenaar, CEO...
Adapting The MVP Model For Testing Your AI20190603222004

Adapting The MVP Model For Testing Your AI

Adapting The MVP Model For Testing Your AIThe MVP Model is an important aspect in the world of tech. Companies are rapid...
Former Federal CIO: Artificial Intelligence Will Change the World20190603215338

Former Federal CIO: Artificial Intelligence Will Change the World

Check out this NextGov article that explores how applying the technology to raw data sets may help transform government ...
A Majority of Data Scientists Lack Competency in Advanced Machine Learning Areas and Technique20190603211207

A Majority of Data Scientists Lack Competency in Advanced Machine Learning Areas and Technique

Check out this Business Broadway article that explores how data science requires the effective application of skills in ...
Improve Customer Experience With Artificial Intelligence20190531215951

Improve Customer Experience With Artificial Intelligence

Check out this Gartner article: Use these 5 steps to select the best AI solution for getting a faster, real-time underst...
Conversational RPA or Intelligent Process Automation20190510211602

Conversational RPA or Intelligent Process Automation

Conversational RPA or Intelligent Process AutomationConversational RPA is a topic that has gained traction recently. Wit...
Exploit Everyday AI in the Digital Workplace20190326181355

Exploit Everyday AI in the Digital Workplace

Artificial intelligence serves many uses in and around the workplace. Many people do not recognize the strong role that ...
The CIO’s Guide to Artificial Intelligence20190321163333

The CIO’s Guide to Artificial Intelligence

With the rise of artificially intelligent solutions around the world, it is important for CIOs and others to understand ...
AI & ML now essential for customer service20190320201507

AI & ML now essential for customer service

The implementation of artificial intelligence in applications is instrumental in improving workflow opportunities in the...
Stop Trying To Delight Your Customers20190308010650

Stop Trying To Delight Your Customers

Everyone has been stressing the importance of customer experience, however it can be easy for businesses to overthink th...
The Future of IT20190225135446

The Future of IT

Technology will determine the future of your enterprise. While the need to be customer-driven will endure, an evolving b...
CIOs and the Future of IT20190212152637

CIOs and the Future of IT

There is a growing divide between software that marketers develop and the legacy infrastructure focus that the IT depart...
Predictions 2019: Employee Experience Moves To Center Stage20190212152519

Predictions 2019: Employee Experience Moves To Center Stage

Companies and executives are paying attention to employee experience as never before. There are good reasons for this at...
IDC Customer Service Market Research20190212152340

IDC Customer Service Market Research

Want to see the best and newest market research for customer service? Customer Service Market Research Reports & Ind...
Average cost of a data center outage is $740,357—a 38 percent increase since 201020190212151813

Average cost of a data center outage is $740,357—a 38 percent increase since 2010

The average cost of data center outages are on the rise, and we should be on the lookout. Ponemon Institute and Emerson ...
How to Get the Customer Experience Right in Voice Interactions20190212151258

How to Get the Customer Experience Right in Voice Interactions

The good news is that we are in the midst of some of the greatest technological advances in artificial intelligence (AI)...
(AIOps): Heat or Hype20190121155251

(AIOps): Heat or Hype

There is a growing problem in IT Operations – the actual problem is that IT Operations is growing – very, very fast. IT ...
AIOps Platforms20190121155137

AIOps Platforms

AI is an important technology to develop an understanding for; understanding AI unlocks many doors to understanding the ...
Get started with AIOps tools20190121155040

Get started with AIOps tools

AI serves many uses in the world of technology. One use that AI can be applied to is the automation of certain tasks tha...
How bias in AI happens — and what IT pros can do about it20190121154746

How bias in AI happens — and what IT pros can do about it

Artificial intelligence systems are getting better and smarter, but are they ready to make impartial predictions, recomm...
5 Artificial Intelligence Trends To Watch Out For In 201920190121154628

5 Artificial Intelligence Trends To Watch Out For In 2019

During 2018, we witnessed a dramatic rise in the platforms, tools, and applications based on Machine learning and artifi...
IT Automation with AWS Lambda20190121154502

IT Automation with AWS Lambda

AWS Lambda allows you to easily automate your IT processes so you can focus on writing business logic. With AWS Lambda, ...
Gartner Identifies the Top 10 Strategic Technology Trends for 201920190121154404

Gartner Identifies the Top 10 Strategic Technology Trends for 2019

Gartner defines a strategic technology trend as one with substantial disruptive potential that is beginning to break out...
Cloud Orchestration (Cloud Orchestrator)20190121154243

Cloud Orchestration (Cloud Orchestrator)

Cloud orchestration is the use of programming technology to manage the interconnections and interactions among workloads...
Training for Cloud Skills: From ITSM to CSM (Cloud Service Management)20190121154103

Training for Cloud Skills: From ITSM to CSM (Cloud Service Management)

Cloud is a recurring theme in IT training at the moment as interest in cloud training has started to accelerate in recen...
Cloud Service Management20190121154019

Cloud Service Management

Cloud service management is concerned with aligning both worlds, that is, the world of cloud computing and service manag...
Customers Come with Baggage20190121153009

Customers Come with Baggage

When consumers contact customer service, more than half (53 percent) of their perceptions of the outcome is determined b...
Kick-Ass Customer Service20190121152931

Kick-Ass Customer Service

Think about the last time you flew. When you checked in, did you use a self-service option—like the airline’s website, a...
Stop Exceeding Customer Expectations: To Create Immediate Loyalty Do This Instead20190121152822

Stop Exceeding Customer Expectations: To Create Immediate Loyalty Do This Instead

A few years back I was part a global account team and we were failing with a Fortune 100 client. We tried everything: we...
ITSM (IT Service Management)20190121152139

ITSM (IT Service Management)

IT service management (ITSM) is a general term that describes a strategic approach to design, deliver, manage and improv...
10 Automation and AI Tips for Working Smarter on the IT Service Desk20190121152025

10 Automation and AI Tips for Working Smarter on the IT Service Desk

Think about your IT service desk for a moment – how well is it faring as the business and IT landscapes rapidly change a...
The 8 IT service management metrics that matter most20190121151925

The 8 IT service management metrics that matter most

With the growing importance of IT and its management, it is important to discuss the data and metrics that follow. Despi...
How artificial intelligence may replace today’s IT service desk20190121151826

How artificial intelligence may replace today’s IT service desk

Artificial intelligence is talked about constantly, and voice technology is nothing new. Both have changed the way peopl...
Conversational AI Is Coming To The Service Desk20190121151633

Conversational AI Is Coming To The Service Desk

Conversational AI is often associated with the "chatbot" phenomenon. It started with the consumer-driven chatbot craze i...
Customer Service Trends to Track for the Future20190120133442

Customer Service Trends to Track for the Future

In a world that’s changing by the second with technological advancements, it only makes sense that the same is happening...
Top Customer Service Trends For 201820190120133318

Top Customer Service Trends For 2018

Great customer service is not just about cutting costs or making operations more efficient. Instead, it’s a systematic r...
Six Trends That Will Shape Customer Service In 2018 (For Better Or Worse)20190120131945

Six Trends That Will Shape Customer Service In 2018 (For Better Or Worse)

You may still be writing “2017” on forms, but no one can deny that 2018 is in full swing. So what does the year hold for...