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The Top ITSM Trends for 202020191125224816
The Top ITSM Trends for 2020
IT service management (ITSM) plays an important role in how businesses use technology to improve their overall performan...
AI is Making Workplace Leaders More Productive20191125224242
AI is Making Workplace Leaders More Productive
No matter how we feel about artificial intelligence in the workplace, we can’t deny its transformative power. Today, the...
Google Plans to Make AI Less Mysterious20191125192317
Google Plans to Make AI Less Mysterious
There is a problem with artificial intelligence. It can be amazing at churning through gigantic amounts of data to solve...
Top AI Predictions For 2020 From IDC and Forrester20191123002752
Top AI Predictions For 2020 From IDC and Forrester
IDC and Forrester issued recently their predictions for artificial intelligence (AI) in 2020 and beyond. While external ...
RPA is good, but RPA-as-a-Service is better20191123002037
RPA is good, but RPA-as-a-Service is better
Robotic process automation (RPA) has proven to significantly increase in efficiency for companies that choose to adopt i...
IT Enables Scale in Digital Transformation20191123001545
IT Enables Scale in Digital Transformation
Few corporate functions have seen their role disrupted as much as IT these last few years. The help desk days are long g...
AI And Machine Learning Trends To Watch In 202020191123001041
AI And Machine Learning Trends To Watch In 2020
While efforts to bring conversational AI to the mass market began in earnest a few years ago, the technology is expected...
CIOs Will Face Management and Cost Control Challenges in 202020191123000351
CIOs Will Face Management and Cost Control Challenges in 2020
If the predictions made in a recent Forrester report prove true, 2020 will be a year of cost control and people manageme...
Evaluating RPA Tools? 32 Questions IT Leaders Should Ask20191122233531
Evaluating RPA Tools? 32 Questions IT Leaders Should Ask
Let’s start off with the bad news. Nearly half (40%) of RPA implementations never advance beyond the pilot phase. When t...
Why an AI Wave Could Hit the Business World in 202020191122232248
Why an AI Wave Could Hit the Business World in 2020
The promise of artificial intelligence—that it can turn masses of fuzzy data into money-making moves—is becoming less sc...
Automation Could Replace up to 800 Million Jobs by 203520191113174826
Automation Could Replace up to 800 Million Jobs by 2035
Some half of all jobs worldwide — or up to 800 million total jobs — could be at risk of becoming obsolete by 2035 due to...
Transition to AI Will Be ‘Brutal’ for Many Companies, ex-CEO Warns20191106001822
Transition to AI Will Be ‘Brutal’ for Many Companies, ex-CEO Warns
“It’s going to be brutal,” he told the room in his keynote address.John Chambers – the former Cisco CEO who grew the net...
Conversational RPA Synergizes the Power of RPA and AI20191105221904
Conversational RPA Synergizes the Power of RPA and AI
Robotic process automation (RPA) technology is transforming how businesses operate. Today, RPA software can work with bu...
Manual Business Functions That Should Be Automated20191010193505
Manual Business Functions That Should Be Automated
The age of automation is upon us. While businesses have started embracing artificial intelligence (AI) and machine learn...
Conversational AI – What Is It?20191008171544
Conversational AI – What Is It?
What is the primary method of online communication today? Surely, it’s social media, right? Everyone and his and her gra...
Online Services Unexpectedly Shut Down? Get Back Online20190930224326
Online Services Unexpectedly Shut Down? Get Back Online
In today’s digital world, consumers expect the online services they use to work smoothly and seamlessly, 24/7. Unfortuna...
Gartner Lifts the Lid on Barriers to AI Adoption20190923173257
Gartner Lifts the Lid on Barriers to AI Adoption
Research and advisory firm Gartner has highlighted three barriers to the adoption of artificial intelligence (AI), listi...
How AI Customer Experience Enriches Customers And Employees20190920165910
How AI Customer Experience Enriches Customers And Employees
How AI Customer Experience Enriches Customers And EmployeesArtificial intelligence (AI), machine learning (ML), and na...
An Overview of Conversational AI20190916214421
An Overview of Conversational AI
Conversational AI refers to the use of messaging apps, speech-based assistants and chatbots to automate communication an...
AI in IT Infrastructure Transforms How Work Gets Done20190912203243
AI in IT Infrastructure Transforms How Work Gets Done
Technology providers are investing huge sums to infuse AI into their products and services. The industry press touts the...
Artificial Intelligence: Why It’s Essential For Digital Platforms20190912201908
Artificial Intelligence: Why It’s Essential For Digital Platforms
Companies widely recognize the potential power of artificial intelligence (AI). They instinctively understand that it fe...
Spending on Customer Experience Technologies Will Reach $641 Billion in 2022, According to IDC20190903190012
Spending on Customer Experience Technologies Will Reach $641 Billion in 2022, According to IDC
Worldwide spending on customer experience (CX) technologies will total $508 billion in 2019, an increase of 7.9% over 20...
Software Ate the World, Now AI Is Eating Software20190903185140
Software Ate the World, Now AI Is Eating Software
Marc Andreessen famously said that “Software is eating the world” and everyone gushed into the room. This was as much a ...
Top 10 Digital Transformation Trends for 202020190826192410
Top 10 Digital Transformation Trends for 2020
Over the last few years, most discussions about the next year’s Digital Transformation trends had begun to feel a bit re...
Gartner AI Survey: Top Motivators Driving AI Adoption20190821215327
Gartner AI Survey: Top Motivators Driving AI Adoption
Gartner AI Survey: Top Motivators Driving AI AdoptionInvestment in AI is moving forward. Organizations are moving fast t...
IT Needs to Embrace Complexity to Take Control of Its Own Destiny20190821201446
IT Needs to Embrace Complexity to Take Control of Its Own Destiny
Driven by customer and user expectations as well as an ever-growing array of traditional and nontraditional competitors,...
Behind The Scenes, These Bots Deliver Better Customer Service20190821192215
Behind The Scenes, These Bots Deliver Better Customer Service
On the second floor of a high-rise office building in Richmond, Va., six bots are quietly delivering better customer ser...
Corporate Reinvention Also Means Change for IT Operation to Meet New Business Needs20190820160435
Corporate Reinvention Also Means Change for IT Operation to Meet New Business Needs
It was wonderful to catch up with the co-hosts of theCUBE at Adobe's Summit event earlier this year. This resulting arti...
Aisera: Redefining Employee and Customer Experiences20190812194353
Aisera: Redefining Employee and Customer Experiences
Great customer service is the key to retain as well as expand the customer base and stay ahead of the competition for or...
AI Powers ‘Self-Healing’ Technology20190812185428
AI Powers ‘Self-Healing’ Technology
Organizations use artificial intelligence to automate operations as IT grows more complex. Companies are tapping ar...
AI to establish self-healing ITSM20190805164115
AI to establish self-healing ITSM
AI to establish self-healing ITSMAdobe has embraced AI, ML, NLP and other emerging technologies to improve the company’s...
America Can’t Shake the Cost Disease20190805163309
America Can’t Shake the Cost Disease
America Can’t Shake the Cost DiseaseRising wages have little to do with the huge increases in prices for health care and...
AI For CXOs – Redefining The Future Of Leadership In The AI Era20190801224342
AI For CXOs – Redefining The Future Of Leadership In The AI Era
AI For CXOs - Redefining The Future Of Leadership In The AI EraArtificial intelligence is getting ubiquitous and is tran...
Manifesting legacy: Looking beyond the digital era20190801221837
Manifesting legacy: Looking beyond the digital era
Manifesting CIO legacy beyond the digital eraThe role of the chief information officer is expanding beyond that of a tec...
Al and ML Revolutionizes Customer Experience20190729164043
Al and ML Revolutionizes Customer Experience
AI and ML Revolutionizes Customer ExperienceThe latest consumer trends have all pointed to customer experience as a key ...
IDC Survey Finds Artificial Intelligence to be a Priority for Organizations20190716225908
IDC Survey Finds Artificial Intelligence to be a Priority for Organizations
IDC Survey Finds Artificial Intelligence to be a Priority for OrganizationsA recent International Data Corporation (IDC)...
70% of U.S. Employees Hold Positive View of Artificial Intelligence in the Workplace Today20190711005216
70% of U.S. Employees Hold Positive View of Artificial Intelligence in the Workplace Today
70% of U.S. Employees Hold Positive View of Artificial Intelligence in the Workplace TodayA Genesys survey results chall...
Innovative Ways how AI can Enhance Employee Experience20190711002116
Innovative Ways how AI can Enhance Employee Experience
Innovative Ways how AI can Enhance Employee ExperienceWhen we speak about artificial intelligence (AI), much of the indu...
Explore artificial intelligence for ITSM and the tool options20190709001257
Explore artificial intelligence for ITSM and the tool options
Explore artificial intelligence for ITSM and the tool optionsAll AI-enabled ITSM tools aim to streamline and automate IT...
How to Explain Service Mesh in Plain English20190627205856
How to Explain Service Mesh in Plain English
How to Explain Service Mesh in Plain EnglishWith many different technologies on the rise today, it can be difficult to s...