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Aisera, an AI tool to help with customer service and internal operations, exits stealth with $50M20200218203801
Aisera, an AI tool to help with customer service and internal operations, exits stealth with $50M
Robotic process automation — the ability to automate certain repetitive software-based tasks to free up people to focus ...
Aisera Secures Funding to Transform the Enterprise Service Experience With Artificial Intelligence20200218202346
Aisera Secures Funding to Transform the Enterprise Service Experience With Artificial Intelligence
Aisera, the world's first AI-driven platform that automates tasks, actions and workflows for employees and customers, an...
ITSM+: What Is Demanded For An AI Service Desk20200213182916
ITSM+: What Is Demanded For An AI Service Desk
With the consumerization of enterprise IT, employees are expecting the same level of service excellence from IT service ...
AI Stocks To Buy And Watch Amid Rising AI Competition20200204204027
AI Stocks To Buy And Watch Amid Rising AI Competition
Artificial intelligence stocks are rarer than you might think. Many companies tout AI technology initiatives and machine...
AI-Powered RPA Can Work Over Traditional RPA20200204203133
AI-Powered RPA Can Work Over Traditional RPA
The various organizations from different verticals are benefited significantly after implementing RPA. They multiplied t...
Robotic Process Automation: 5 Lessons to Learn Early20200129233408
Robotic Process Automation: 5 Lessons to Learn Early
Consider these lessons – ideally, before you get started with Robotic Process Automation, experts say. This prep work wi...
How AI Will Change The Way We Work In 202020200129233053
How AI Will Change The Way We Work In 2020
If there is one technology that has become the buzzword of this decade, it would be artificial intelligence (AI).At the ...
Challenges of Implementing Natural Language Processing20200129232548
Challenges of Implementing Natural Language Processing
As text and voice-based data, as well as their practical applications, vary widely, NLP needs to include several differe...
How Traditional Companies Can Utilize AI And ML20200129231534
How Traditional Companies Can Utilize AI And ML
Have you ever noticed how accurate Netflix's recommendations are to your taste? And how is Google Maps so confident I’m ...
Aisera Launches AI Service Management Platform20200129181631
Aisera Launches AI Service Management Platform
Aisera, the world’s first artificial intelligence (AI) driven service experience solution, announced its launch in a hig...
Aisera Launches Product for Service Management20200128221913
Aisera Launches Product for Service Management
Aisera, a provider of an AI-driven service experience solution, is launching its debut product that will deliver transfo...
Aisera Launches AI Service Management (AISM) Platform20200128173034
Aisera Launches AI Service Management (AISM) Platform
Aisera, the world's first artificial intelligence (AI) driven service experience solution, announced its launch in a hig...
Artificial Intelligence ‘Needs to Be Regulated,’ Says CEO20200121211742
Artificial Intelligence ‘Needs to Be Regulated,’ Says CEO
Alphabet Inc.’s chief executive officer urged the U.S. and European Union to coordinate regulatory approaches on artific...
Gartner Says Global IT Spending Trillions in 202020200120175658
Gartner Says Global IT Spending Trillions in 2020
Worldwide IT spending is projected to total $3.9 trillion in 2020, an increase of 3.4% from 2019, according to the lates...
AI And ML Revolutionizes Customer Experience20200115191709
AI And ML Revolutionizes Customer Experience
These days, it’s almost a truism that the CIO role has transformed from the sometimes pedestrian task of “running IT sys...
AI-Automated Customer Service is the Future20200115191232
AI-Automated Customer Service is the Future
Here’s how AI-driven automation technologies are changing customer service by delivering faster and more accurate assist...
The Power Of Conversational RPA And AI20200115190834
The Power Of Conversational RPA And AI
Robotic process automation (RPA) technology is transforming how businesses operate. Today, RPA software can work with bu...
Top 10 Predictions for AI in IT Operations20200115190405
Top 10 Predictions for AI in IT Operations
Gartner first coined the term "AIOps" a few years ago to describe "artificial intelligence for IT operations," and over ...
What Enterprises Need To Do To Scale RPA20200115185248
What Enterprises Need To Do To Scale RPA
Many business enterprises are implementing robotic process automation (RPA) pilots, deploying one or more robots in thei...
AI Customer Experience Enriches Customers And Employees20200113185340
AI Customer Experience Enriches Customers And Employees
Among the technology, trends shaping 2019 and beyond, the adaptation of artificial intelligence (AI) to shape and propel...
Five Conversational AI Predictions For 202020200113183620
Five Conversational AI Predictions For 2020
It seems hard to believe that a decade ago, there was no Siri, a chatbot was a rare sight and computers that held intell...
2020 Will Be The Year Enterprise Applications Go Cloud Native20200113182216
2020 Will Be The Year Enterprise Applications Go Cloud Native
Already this year, we’ve seen tremendous progress in advancing IT infrastructures and services to help companies acceler...
The Decade of Deep Learning20200110185329
The Decade of Deep Learning
As the 2010’s draw to a close, it’s worth taking a look back at the monumental progress that has been made in Deep Learn...
The Heady Reality of AI20191223215048
The Heady Reality of AI
AI has grown phenomenally in the last decade. One of the current big AI trends in the world is looking for places where ...
7 Artificial Intelligence Trends to Watch in 202020191220222512
7 Artificial Intelligence Trends to Watch in 2020
2020 is shaping up to be an exciting year for AI development. Artificial Intelligence offers great potential and, for so...
Top 8 Cloud Computing Trends for 202020191220213106
Top 8 Cloud Computing Trends for 2020
Cloud computing has proven transformational for businesses and society as a whole over the last decade. What’s in store ...
CIO 2020 Predictions: 10 Disruptive Predictions20191220212123
CIO 2020 Predictions: 10 Disruptive Predictions
By 2025, the CEO, CIO, and CXO partnership team must exploit the digital power of enterprise innovation with disruptive ...
17 Tech Predictions for 2020 – and Beyond20191220205853
17 Tech Predictions for 2020 – and Beyond
IT leaders look at the road ahead and predict what’s next for RPA, AI, 5G, quantum computing, cybersecurity, and more. W...
3 Reasons to Focus on the Bright Side of AI20191220205440
3 Reasons to Focus on the Bright Side of AI
Despite the growing ubiquity of AI, many IT leaders still feel anxious about their risks and unsure of the opportunities...
Are You Getting the Best Results from RPA?20191220205013
Are You Getting the Best Results from RPA?
It’s quite easy for RPA projects to derail and sometimes fail. Here are some common reasons why. The robotic process aut...
8 Biggest AI Trends of 2020, According to Experts20191220204433
8 Biggest AI Trends of 2020, According to Experts
Artificial intelligence is one of the fastest moving and least predictable industries. Just think about all the things t...
Predictions 2020: The Plan Ahead in Cloud Computing20191216190514
Predictions 2020: The Plan Ahead in Cloud Computing
Cloud computing has been a Top 3 trends in IT since it took root with the introduction of AWS's S3 data storage in late ...
2020 AI Predictions: RPA in Enterprise and Consumer Markets20191216185810
2020 AI Predictions: RPA in Enterprise and Consumer Markets
Watch for RPA to drive front-end enterprise digital transformation. One of the hottest goals in today’s major global ind...
CIO Role: 3 Areas to Focus on in 202020191216183800
CIO Role: 3 Areas to Focus on in 2020
Emerging technologies such as quantum computing and artificial intelligence create new security considerations and chang...
Use RPA And AI For Project Management20191212010634
Use RPA And AI For Project Management
Advanced technologies in robotic process automation (RPA) such as AI, machine learning, cognitive computing and pattern ...
Forbes 2020 AI Predictions20191212002900
Forbes 2020 AI Predictions
Many predicted the advent of natural interfaces like search and voice for analysis. Conversational AI or Big Data weren’...
Advances in AIOps for a Better Data Center20191212002347
Advances in AIOps for a Better Data Center
Advances in technology these days are on the rise and the evolution of AI as an operational component poses specific cha...
Don’t Overlook this Low-Hanging Fruit for RPA Success20191211235007
Don’t Overlook this Low-Hanging Fruit for RPA Success
If you’re researching RPA, one of the last things you probably want to hear about is software testing. RPA is undeniably...
The Top ITSM Trends for 202020191125224816
The Top ITSM Trends for 2020
IT service management (ITSM) plays an important role in how businesses use technology to improve their overall performan...
AI is Making Workplace Leaders More Productive20191125224242
AI is Making Workplace Leaders More Productive
No matter how we feel about artificial intelligence in the workplace, we can’t deny its transformative power. Today, the...