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The Current State and Future of AI for Customer Service20220418185743
The Current State and Future of AI for Customer Service
In this special guest feature, Muddu Sudhakar, Co-founder and CEO of Aisera, describes how AI provides firms with a way ...
Aisera among KMWorld’s 100 Companies That Matter in Knowledge Management 202220220405165948
Aisera among KMWorld’s 100 Companies That Matter in Knowledge Management 2022
As in the past, the list features mature and trusted vendors whose products and services have been developed to address ...
AI is Forever Changing How IT Orgs Work Today20220323172821
AI is Forever Changing How IT Orgs Work Today
Muddu is the CEO of Aisera and brings a wide range of experience to the table with being apart of some of the most revol...
AI Virtual Assistants in HR: Opening the Door for Employee Engagement20220316230107
AI Virtual Assistants in HR: Opening the Door for Employee Engagement
As the work environment continuously changes, employers face several concerns related to performance and satisfaction. M...
The Future of Artificial Intelligence in Banking20220309195154
The Future of Artificial Intelligence in Banking
The banking industry isn’t known for the early adoption of new technology or for embracing new tech in general. But, ami...
How Conversational AI Is Changing The HR Landscape20220228213933
How Conversational AI Is Changing The HR Landscape
Artificial intelligence (AI) technologies are engineered to make life easier, and the aim is no different when it comes ...
Aisera’s Ticket AI Helps Organizations Navigate the Great Resignation and Ongoing Service Challenges20211223161632
Aisera’s Ticket AI Helps Organizations Navigate the Great Resignation and Ongoing Service Challenges
With the Great Resignation impacting both internal and external services, Aisera, the world’s first AI Service Managemen...
How Conversational AI empowers Your employees and Customers20211215021232
How Conversational AI empowers Your employees and Customers
Conversational AI remains in the “first inning” in terms of innovation and adoption. It will quickly become a necessity ...
Next-generation CX with AI-driven Customer Service20211018204955
Next-generation CX with AI-driven Customer Service
Aisera, built the world’s first AI-driven automated customer-service solution that supports a host of internal corporate...
Aisera Appoints Abhi Maheshwari as Chief Financial Officer20211012131202
Aisera Appoints Abhi Maheshwari as Chief Financial Officer
Aisera appoints Abhi Maheshwari as Chief Financial Officer to help propel the company through its next phase of growth....
Automating Customer Service with the World’s First AI-Driven Management Solution20210922203458
Automating Customer Service with the World’s First AI-Driven Management Solution
Hear this episode from Muddu Sudhakar on how Aisera is transforming business interactions with predictive AI Service Man...
The Secret to Better Healthcare Service? Conversational AI20210909192609
The Secret to Better Healthcare Service? Conversational AI
Healthcare Tech Outlook covers how Conversational AI frees healthcare provider service desks from an avalanche of more t...
Top 100 Artificial Intelligence Startups to Look for in 202120210830202536
Top 100 Artificial Intelligence Startups to Look for in 2021
Aisera is named as one of Analytics Insight's top 100 AI startups of 2021! It is an honor to be included with so many gr...
Enterprise AI and Automating Processes for a Better Omnichannel Experience20210830133653
Enterprise AI and Automating Processes for a Better Omnichannel Experience
Aisera Co-Founder & CEO Muddu Sudhakar joins Jill Malandrino on Nasdaq #TradeTalks to discuss enterprise AI and auto...
How To Sell AI20210827231345
How To Sell AI
Selling AI technology remains difficult. Customers often want customized solutions that are based on their unique data s...
Getting Started With AI Service Desk Solutions20210823174910
Getting Started With AI Service Desk Solutions
Getting Started With AI Service Desk SolutionsWe’re in the midst of one of the biggest and most exciting technological b...
Aisera Partners with Microsoft to Deliver Next-gen AI Service Desk Solutions20210730231011
Aisera Partners with Microsoft to Deliver Next-gen AI Service Desk Solutions
Recently, the company announced they would be partnering with Microsoft to deliver next-gen AI Service Desk solutions to...
SalesTechStar Interview with Muddu Sudhakar, Founder and CEO at Aisera20210730204819
SalesTechStar Interview with Muddu Sudhakar, Founder and CEO at Aisera
Muddu Sudhakar, Founder and CEO at Aisera dives into the growing importance and impact of AI on business revenue operati...
Aisera Collaborates with Microsoft to Elevate Employee & Customer Service Through Conversational AI & RPA20210730204303
Aisera Collaborates with Microsoft to Elevate Employee & Customer Service Through Conversational AI & RPA
Aisera, one of the world’s first AI-driven platforms that automates tasks, actions and workflows for employees and custo...
Aisera, Microsoft Partner on AI Service Desk Solutions20210730203759
Aisera, Microsoft Partner on AI Service Desk Solutions
AI service experience platform Aisera has announced a partnership with technology giant Microsoft for the delivery of AI...
Aisera Collaborates with Microsoft to Elevate Employee & Customer Service Through Conversational AI20210730202854
Aisera Collaborates with Microsoft to Elevate Employee & Customer Service Through Conversational AI
Aisera solutions for enterprise are now available on the Microsoft Azure Marketplace. Additionally, as part of this anno...
Aisera and Microsoft Collaborate to Improve Employee and Customer Service20210730202327
Aisera and Microsoft Collaborate to Improve Employee and Customer Service
Aisera’s artificial intelligence service management (AISM) system is scalable, easy to install, and designed to integrat...
Aisera Collaborates With Microsoft To Elevate Employee & Customer Service Through Conversational AI & (RPA)20210730201143
Aisera Collaborates With Microsoft To Elevate Employee & Customer Service Through Conversational AI & (RPA)
Aisera, one of the world’s first AI-driven platforms that automates tasks, actions and workflows for employees and custo...
KMWorld 100 Companies That Matter in Knowledge Management 202120210720170759
KMWorld 100 Companies That Matter in Knowledge Management 2021
The past year created dramatic shifts in how organizations operate, provide products and services, interact with custome...
Why Solution Providers Should Invest In Conversational AI20210719192756
Why Solution Providers Should Invest In Conversational AI
McAfee’s Aneel Jaeel and Aisera’s Muddu Sudhakar talk about the need for digital transformation investments in artificia...
AI Can Unlock $1tn a Year in Value for Banks, McKinsey Says20210712195354
AI Can Unlock $1tn a Year in Value for Banks, McKinsey Says
Rapid data analysis can also help lenders to make quicker decisions on credit applications...
How Conversational AI can Offer a Competitive Edge in Customer Service and Experience20210712193734
How Conversational AI can Offer a Competitive Edge in Customer Service and Experience
Addressing the problem of increasing customer wait times, US banking platform Dave’s solution was to employ an AI conver...
Cool Companies in Cognitive Computing 202120210712193202
Cool Companies in Cognitive Computing 2021
The business uses for cognitive computing and related technologies, including AI, machine learning, natural language pro...
Conversational AI Saves The Day with Aisera CEO Muddu Sudhakar20210712171258
Conversational AI Saves The Day with Aisera CEO Muddu Sudhakar
We have all had the dream that we could live in a world of automation, like George Jetson, just pushing a button. That d...
Understanding The Potential Of Unsupervised AI20210706170028
Understanding The Potential Of Unsupervised AI
It may have taken a pandemic, changing the very fabric of the workplace, but at last, we’re realizing the promise of uns...
AI Customer Service Solution Helps ZOOM Cope With Growth Challenges20210702182904
AI Customer Service Solution Helps ZOOM Cope With Growth Challenges
Zoom has experienced unprecedented growth challenges that hampered customer experience and on-time service delivery....
Aisera Enhances CX and Customer Service20210629181521
Aisera Enhances CX and Customer Service
Aisera is a global customer service provider that automates tasks, actions, and workflows for all organizations, recentl...
AISERA Transforms Customer Experience & Customer Service with AI & Automation20210629150328
AISERA Transforms Customer Experience & Customer Service with AI & Automation
Next-generation AI-powered Customer Intelligence solution automates Revenue Operations, Customer Service and Technical S...
Emerging Startups 2021: Top IT Operations Startups20210603215023
Emerging Startups 2021: Top IT Operations Startups
The IT Operations has over 2.7K+ startups that comprise of companies which refers to facilitate delivery of IT services ...
Beyond Cost Savings: Reinventing Business through Automation20210518170950
Beyond Cost Savings: Reinventing Business through Automation
Adopting a programmatic approach to automation can deliver a competitive edge....
A.I. Service Desks – Muddu Sudhakar, Aisera – Voice Tech Podcast ep.08320210504202014
A.I. Service Desks – Muddu Sudhakar, Aisera – Voice Tech Podcast ep.083
We discuss how enterprises are using Aisera’s A.I. to automate and auto-resolve service desk requests from both employee...
Harnessing AI Capabilities to Deliver a Consumer-like Self-Service Experience20210503193521
Harnessing AI Capabilities to Deliver a Consumer-like Self-Service Experience
“The intelligence of Conversational AI and Conversational RPA brings people together without physical contact,” says Mud...
Dartmouth College Offers Its Students a Self-Service, AI-Based ChatBot20210503184014
Dartmouth College Offers Its Students a Self-Service, AI-Based ChatBot
Dartmouth College deployed an AI virtual assistant over Slack to improve communications among 10,000 students and facult...
How UiPath Turned Into A $37B Powerhouse20210501012832
How UiPath Turned Into A $37B Powerhouse
Despite a choppy IPO market for growth tech companies, UiPath was able to pull off a successful offering....
AI Startup Aisera Raises $40M to Improve Its Virtual Assistance Services20210430012113
AI Startup Aisera Raises $40M to Improve Its Virtual Assistance Services
Aisera, a Palo Alto California AI startup company that provides virtual assistants and customer service solutions to bus...
21 Bay Area Companies to Watch in 202120210426184701
21 Bay Area Companies to Watch in 2021
Big funding rounds. Groundbreaking tech. Hiring sprees. Here’s what to know about your local tech scene this year....
Workflow Automation Platform Aisera Raises $40M20210421153211
Workflow Automation Platform Aisera Raises $40M
Aisera, a company developing a platform that automates operations and support tasks across IT, sales, and customer servi...
Aggressive Growth Ushers Aisera to $40M in Series C Funding, Led by Icon Ventures, as it Redefines Enterprise Service Management20210421135403
Aggressive Growth Ushers Aisera to $40M in Series C Funding, Led by Icon Ventures, as it Redefines Enterprise Service Management
The Artificial Intelligence-Powered Service Management Solution Reports 300% YOY Growth and Growing Customer Base of 65M...
Dartmouth Employs AI Virtual Assistant to Support Students and Faculty20210414005310
Dartmouth Employs AI Virtual Assistant to Support Students and Faculty
Dartmouth College has deployed an artificial intelligence solution from Aisera to enhance communication with students an...
Dartmouth Turns to Artificial Intelligence to Enhance Communication20210409165800
Dartmouth Turns to Artificial Intelligence to Enhance Communication
Dartmouth College is partnering with a Silicon Valley artificial intelligence firm as part of what it says will be a maj...
Dartmouth College Deploys AI to Offer Students and Faculties with Real-time Personalization20210409164328
Dartmouth College Deploys AI to Offer Students and Faculties with Real-time Personalization
In a recent announcement, Dartmouth College launched Dart InfoBot, an Aisera AI virtual assistant to better support stud...
AI-Powered Chatbots Automate IT Help at Dartmouth20210407205904
AI-Powered Chatbots Automate IT Help at Dartmouth
To prevent a backlog of IT requests and consultations during the coronavirus pandemic, Dartmouth College has started rel...
Artificial Intelligence at Your Service for Thousands of Ivy League College Students20210407155052
Artificial Intelligence at Your Service for Thousands of Ivy League College Students
Dartmouth College launches Dart InfoBot, an Aisera AI virtual assistant to better support students and faculty during CO...
A Digital Transformation Driven by Artificial Intelligence20210331222617
A Digital Transformation Driven by Artificial Intelligence
Digital transformation is one of the most important drivers of how businesses deliver value to their customers in a comp...
How Conversational AI Leads to Career Advancement Opportunities20210330211748
How Conversational AI Leads to Career Advancement Opportunities
The way we communicate, share data and use technology to act on those insights is changing – and it’s all leading to the...
Global Cloud Communications Provider Enhances Customer Self-Service With Conversational AI Service20210315151626
Global Cloud Communications Provider Enhances Customer Self-Service With Conversational AI Service
Aisera's breakthrough Conversational AI technology promises to revolutionize customer service in the age of growing digi...
Unsupervised AI and IoT Decision Automation | Aisera’s Muddu Sudhakar20210312162522
Unsupervised AI and IoT Decision Automation | Aisera’s Muddu Sudhakar
In episode 03 of the Let’s Connect! Podcast, Muddu Sudhakar of Aisera joins the podcast to talk about Unsupervised AI an...
Harnessing Workflow Automation for IT Services20210309170255
Harnessing Workflow Automation for IT Services
Even before the coronavirus pandemic made our lives more complex and spurred the growing remote workplace trend, automat...
Tech Leaders Aisera and Cloud MSG Partner to ‘Break’ Service Model on Global Scale20210223220225
Tech Leaders Aisera and Cloud MSG Partner to ‘Break’ Service Model on Global Scale
PALO ALTO, Calif., February 23, 2021 - Tech leader Cloud MSG touts working with Google, Dell, Microsoft, and others and ...
AIOps: How To Get Started20210217204230
AIOps: How To Get Started
AIOps is about leveraging AI (Artificial Intelligence) and ML (Machine Learning) to automate various parts of an organiz...
11 Of The Top IT Investments Businesses Will Make In 202120210209161529
11 Of The Top IT Investments Businesses Will Make In 2021
Companies across every industry have had to make quick operational changes to acclimate to the pandemic and mitigate its...
Ask the Expert: Resolve Employee Requests in Seconds with Aisera and MS Teams20210205160934
Ask the Expert: Resolve Employee Requests in Seconds with Aisera and MS Teams
The future of work will be defined and shaped by three key trends: automation, artificial intelligence, and collaboratio...
Aisera’s Muddu Sudhakar Looks Beyond Compute and Storage for New Opportunity20210202200456
Aisera’s Muddu Sudhakar Looks Beyond Compute and Storage for New Opportunity
After serving in senior-level executive positions over the past two decades for influential enterprise technology compan...
Aisera and Cisco Webex – The Secret to Quick Answers to Speed up Business20210125214829
Aisera and Cisco Webex – The Secret to Quick Answers to Speed up Business
Aisera is integrated and uses the same Webex collaboration platform your team accesses every day via mobile, tablet, PC,...
Teamwork Makes the Dream Work20210125181520
Teamwork Makes the Dream Work
Aisera combined with Webex, creates a solution that enables employees to use Webex to interact and self-serve with exist...
Aisera Announces New Integration with Cisco Webex for Service Desks20210125171152
Aisera Announces New Integration with Cisco Webex for Service Desks
New integration delivers AI Service Management for enterprise-wide automation and user engagement for remote workforces...
Chatbots: The Great Evolution To Conversational AI20210120160834
Chatbots: The Great Evolution To Conversational AI
Chatbots have taken a quantum leap forward in user support, contributing substantially to the emergence of the modern se...
Best Artificial Intelligence Startups of 202020210105163015
Best Artificial Intelligence Startups of 2020
The global artificial intelligence market is expected to grow by 46.2% from 2019 to 2025. That type of growth can’t be m...
The Battle Between Unsupervised and Supervised AI20210105162325
The Battle Between Unsupervised and Supervised AI
Nothing can stop the momentum of evolution of artificial intelligence (AI). We are currently witnessing a digital transf...
Aisera Recognized as a Great Place to Work™ Company in 202020201229160948
Aisera Recognized as a Great Place to Work™ Company in 2020
Aisera employees state it’s a great place to work for growth at an AI and Cloud startup and a great experience for buddi...
Muddu Sudhakar of Aisera: “Invest in people”20201228194026
Muddu Sudhakar of Aisera: “Invest in people”
There are many things that attribute both positive and negative disruption, but when it comes to technology, I strongly ...
RPA (Robotic Process Automation): Predictions For Next Year20201221212656
RPA (Robotic Process Automation): Predictions For Next Year
This week UiPath filed for its IPO (on a confidential basis) and it will likely hit the markets in February. Like other ...
Artificial Intelligence (AI): What’s In Store For 2021?20201214185537
Artificial Intelligence (AI): What’s In Store For 2021?
This was a banner week for AI (Artificial Intelligence). The reason? Well, C3.ai came public and soared on its debut. It...
Aisera & MS Teams Streamline Service Desk Support20201210181530
Aisera & MS Teams Streamline Service Desk Support
Today’s urgent need to optimize and transform service desk support across internal departments such as IT, HR, and Sales...
Aisera’s Conversational AI for MS Teams Will Help Change the Future of Work20201119010747
Aisera’s Conversational AI for MS Teams Will Help Change the Future of Work
PALO ALTO, Calif., November 18, 2020 – Aisera, a leader in artificial intelligence innovation and customer service, anno...
AI Projects: Building Vs. Buying20201105201851
AI Projects: Building Vs. Buying
Major digital transformation projects like implementing conversational platforms can be the making of an organization, b...
COVID-19 Impacts on AIOps Market Growth Ratio Analysis20201022170038
COVID-19 Impacts on AIOps Market Growth Ratio Analysis
The Global AIOps Platform Market report mainly elaborates market size, share, trends, and growth analysis on the basis o...
Opportunities & Challenges in Building Startups in AI & ML20201021161802
Opportunities & Challenges in Building Startups in AI & ML
Enterprises of all kinds are going through tremendous disruption in their business models due to unique disruptive techn...
What Is Conversational AI?20201012172924
What Is Conversational AI?
Real-time natural language understanding will transform how we interact with intelligent machines and applications....
Top 30 Startups Developing Conversational AI20201005151531
Top 30 Startups Developing Conversational AI
Aisera was recently listed by AI Startups as a top startup developing Conversational AI. Visit the page to learn more....
IVAs: The First Responders for Customer Service20200928184054
IVAs: The First Responders for Customer Service
SEEMINGLY overnight, the world as we knew it was upended due to the coronavirus pandemic. Many companies have gone virtu...
How are Conversational AI Platforms Helping Businesses?20200928183032
How are Conversational AI Platforms Helping Businesses?
Conversational Artificial Intelligence is primarily adopted by businesses to communicate with the world as well as with ...
Is AIOps the Answer to Your AI Woes?20200928181932
Is AIOps the Answer to Your AI Woes?
Companies must make AIOps a vital part of company operations to survive the coming digital transformation....
5 Ways to Rethink IT Service Desks for a Remote Future20200928180842
5 Ways to Rethink IT Service Desks for a Remote Future
How does the pandemic-related shift to remote work affect your IT service desk operations? Consider these tips to help y...
Aisera Interview: Talking The Future of AI20200923195322
Aisera Interview: Talking The Future of AI
Watch this Computer America interview featuring Aisera CEO Muddu Sudhakar discussing the future of AI....
HR’s Best Friend: The AI Service Desk with Virtual Assistant20200828212252
HR’s Best Friend: The AI Service Desk with Virtual Assistant
Artificial Intelligence automates repetitive tasks, raises productivity and reduces operating costs—all at lightning spe...
Cloud Industry Veteran Joins Aisera to Drive Growth20200819170944
Cloud Industry Veteran Joins Aisera to Drive Growth
Anthony Palladino has recently joined the Aisera team as the Chief Revenue Officer. He has spent over 20 years in cloud,...
AI in ITSM: Interview with Muddu Sudhakar20200819161604
AI in ITSM: Interview with Muddu Sudhakar
IT Service Management is an industry growing by leaps and bounds as small and large organizations become increasingly di...
Why You Should Care About AI (Even If You Don’t Want To)20200812152237
Why You Should Care About AI (Even If You Don’t Want To)
AI is one of the hottest buzzwords right now. People love AI. People hate AI. And, while almost every media outlet is ta...
AI and ML: Powering the Next-Gen Enterprise20200811195704
AI and ML: Powering the Next-Gen Enterprise
IT leaders are already starting to reap the rewards promised by AI and machine learning -- and a recent survey reveals h...
Digital Transformation Benefits Beyond Cost Reduction20200810164605
Digital Transformation Benefits Beyond Cost Reduction
This is an intriguing time for digital transformation. For the past few years, many companies held back in the extent of...
3 Important Ways AI Will Transform Your Business20200806221705
3 Important Ways AI Will Transform Your Business
From the smallest local business to the largest global players, I believe every organization must embrace the AI revolut...
How to Get Started With AIOps20200805153128
How to Get Started With AIOps
Last year, Australia’s two largest supermarket chains suffered nationwide technical issues, forcing the companies to clo...
Boost Digital Transformation with Remote Work20200722185220
Boost Digital Transformation with Remote Work
As working remotely became a near-global mandate, companies have been thrust headfirst into a digital transformation. AI...
UiPath’s $225M Round: What Does This Mean For RPA?20200717202652
UiPath’s $225M Round: What Does This Mean For RPA?
This week UiPath announced a Series E round for $225 million at a $10.2 billion valuation. The lead on the deal was Alke...
Aisera Recognized as a Top AI Company in Forbes AI5020200714153427
Aisera Recognized as a Top AI Company in Forbes AI50
Aisera, the world’s first AI Service Desk platform that automates tasks, actions and workflows for employees, IT, Cloud,...
Aisera Recognized as a Top AI Company in The U.S.20200708160834
Aisera Recognized as a Top AI Company in The U.S.
Forbes partnered with venture firms Sequoia Capital and Meritech Capital to cut through the spin of hype to find real ch...
AI 50: America’s Most Promising AI Companies20200706234553
AI 50: America’s Most Promising AI Companies
Artificial intelligence is beginning to be usefully deployed in almost every industry from customer call centers and fin...
AI Is Transforming Call Centers with Actionable Insights20200702205652
AI Is Transforming Call Centers with Actionable Insights
With call volumes doubling at some customer centers, AI's role in supporting customer service agents is more important t...
Learn the Business Value of AI’s Various Techniques20200701152257
Learn the Business Value of AI’s Various Techniques
To drive business value from AI, business managers need to distinguish between the various AI techniques, starting with ...
RPA: Deploying Automation for Business Efficacy20200630160210
RPA: Deploying Automation for Business Efficacy
Robotic Process Automation or RPA is one of the top technologies in today’s market, and slow-growth to hypergrowth organ...
Gartner: 75% of enterprises will ‘operationalize’ AI by 202420200630155516
Gartner: 75% of enterprises will ‘operationalize’ AI by 2024
Artificial intelligence (AI) implementation will move away from the pilot stage toward operationalization at 75% of comp...
Coronavirus Finally Gives AI Its Moment20200630154657
Coronavirus Finally Gives AI Its Moment
For years, artificial intelligence seemed on the cusp of becoming the next big thing in technology — but the reality nev...
Digital Transformation: 3 Signs You Need to Pivot20200618225410
Digital Transformation: 3 Signs You Need to Pivot
How do you know when your digital transformation strategy needs a shift to address market changes or new priorities? Con...
Customer Service AI Improves Work for Employees20200617204633
Customer Service AI Improves Work for Employees
Customer service is an area that always needs attention and often needs improvement. No matter how strong your systems a...
The Impact of AI in the Banking Sector20200615170654
The Impact of AI in the Banking Sector
Discussions, articles, and reports about the AI opportunity across the financial services industry continue to prolifera...
AI Is The Uncertainty Cure Enterprises Want In 202020200615164937
AI Is The Uncertainty Cure Enterprises Want In 2020
In 2020, AI is being adopted evenly across enterprises, with R&D leading all departments by a wide margin. O’Reilly’...
How Forward-Thinking CFOs Are Leading The AI Charge20200605162841
How Forward-Thinking CFOs Are Leading The AI Charge
It’s no secret that in the last five years, many businesses have invested in machine learning and artificial intelligenc...
Muddu Sudhakar – TechStrong TV20200602192841
Muddu Sudhakar – TechStrong TV
How can AIOps help shape the future of remote working? Muddu Sudhakar, CEO of Aisera, has some ideas, and he shares them...
Local Businesses Embracing Technology to Fight COVID-1920200602151939
Local Businesses Embracing Technology to Fight COVID-19
What will it take to beat COVID-19? Certainly courage, strength, sacrifice, and community… but perhaps most of all, it w...
AI Is The Uncertainty Cure Enterprises Want In 202020200528164002
AI Is The Uncertainty Cure Enterprises Want In 2020
In 2020, AI is being adopted evenly across enterprises, with R&D leading all departments by a wide margin. O’Reilly’...
Gartner: Half of Healthcare CIOs Will Use RPA by 202320200527164219
Gartner: Half of Healthcare CIOs Will Use RPA by 2023
By 2023, half of U.S. healthcare providers will dedicate resources to deploy robotic process automation (RPA), according...
How to Beat Digital Transformation Fatigue20200526183804
How to Beat Digital Transformation Fatigue
Digital transformation fatigue happens when an organization loses sight of its "why." Here's how to revitalize your tran...
Microsoft + Softomotive: What Does This Deal Mean For RPA?20200522170720
Microsoft + Softomotive: What Does This Deal Mean For RPA?
At Microsoft’s Build conference this week, CEO Satya Nadella announced the acquisition of Softomotive, which is a top RP...
How Companies Use AI to Enhance Customer Experience20200522000648
How Companies Use AI to Enhance Customer Experience
Organizations are turning to technology to help stay connected and engaged with customers. As social distancing has put ...
How AI Is Changing the Customer Experience20200522000048
How AI Is Changing the Customer Experience
AI is rapidly transforming the way that companies interact with their customers. MIT Technology Review Insights’ survey ...
The FinTech Edge – Aisera – Muddu Sudhakar20200505183931
The FinTech Edge – Aisera – Muddu Sudhakar
Watch Aisera CEO Muddu Sudhakar discuss how Aisera's AI Service Management solution drives exceptional customer and empl...
Why Enterprise Software Will Be Forever Changed20200505182112
Why Enterprise Software Will Be Forever Changed
The remote work lifestyle will eat the enterprise. Companies have already made huge investments for this and will not ab...
Companies Devote Shrinking Tech Budgets to Cloud, AI20200424225905
Companies Devote Shrinking Tech Budgets to Cloud, AI
Companies world-wide are diverting capital spending from information-technology hardware to cloud services, artificial i...
Gartner Top 10 Data and Analytics Trends20200421153510
Gartner Top 10 Data and Analytics Trends
These data and analytics technology trends will have significant disruptive potential over the next three to five years....
AI Workforce Tackles COVID-19: Q&A with Muddu Sudhakar20200416174228
AI Workforce Tackles COVID-19: Q&A with Muddu Sudhakar
Alumnus and serial entrepreneur Muddu Sudhakar’s company, Aisera, offers a virtual AI-based workforce available 24/7. Wi...
Customer Service Management Improved With AI20200416165219
Customer Service Management Improved With AI
Customer service centers, whether a shipping group dealing with consumers or an IT organization working with corporate e...
IT Help Desks Accelerate Service For Remote Employees20200415161038
IT Help Desks Accelerate Service For Remote Employees
We’re already aware that AI is transforming the IT help desk. The recent global pandemic, however, calls new attention t...
Businesses Automate the Battle Against Coronavirus20200407191716
Businesses Automate the Battle Against Coronavirus
Hospitals, grocery stores and other essential services are enlisting robots in the fight against the coronavirus outbrea...
How Useful and Important Is ITSM?20200407190411
How Useful and Important Is ITSM?
Measuring and demonstrating the business value of IT is one of the biggest struggles for CIOs and IT leaders. There are ...
CIOs: Here’s How to Boost Your Business Model Resilience20200407184950
CIOs: Here’s How to Boost Your Business Model Resilience
This five-phase approach will help chief information officers and IT leaders maintain continuity of operations during th...
Public Clouds Are Bright Spot as IT Outlays Slow Due to Virus20200407184127
Public Clouds Are Bright Spot as IT Outlays Slow Due to Virus
Nomura's latest CIO survey signaled that the Covid-19 pandemic has begun hurting IT-spending budgets. But not all types ...
Cios Are Uniquely Poised to Lead Digital Transformation20200407183350
Cios Are Uniquely Poised to Lead Digital Transformation
It used to be simple: CIOs were responsible for IT infrastructure. Now, they’re asked to participate in and even to lead...
Does AI Really Matter?20200402215337
Does AI Really Matter?
Artificial intelligence has been around for many decades. However, In the past decade, interest and investment in AI has...
Tech Pitches in to Fight COVID-19 Pandemic20200331182353
Tech Pitches in to Fight COVID-19 Pandemic
A growing number of tech companies and IT pros are working in a variety of ways to help fight the ongoing coronavirus pa...
AIOps Provider Aisera Offers Free Aid During Coronavirus Crisis20200330153339
AIOps Provider Aisera Offers Free Aid During Coronavirus Crisis
Palo Alto, Calif.-based Aisera has been providing 24/7 AI technology-based assistance to health care providers and gover...
The Next Generation For RPA (Robotic Process Automation)20200326161929
The Next Generation For RPA (Robotic Process Automation)
Robotic Process Automation (RPA) is a fairly simple technology. Consider that it is only been until the past few years t...
Work-From-Home Shift to Cloud-Computing Services20200324211602
Work-From-Home Shift to Cloud-Computing Services
In normal times predictions are difficult enough. During a pandemic? Forget about it. However, if we look back on the do...
Grow and Scale With Conversational AI, RPA20200324174305
Grow and Scale With Conversational AI, RPA
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Gartner Identifies the Top 10 Strategic Technology Trends for 201920190121154404
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Conversational AI Is Coming To The Service Desk20190121151633
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