AI in IT Infrastructure Transforms How Work Gets Done20190912203243

AI in IT Infrastructure Transforms How Work Gets Done

Technology providers are investing huge sums to infuse AI into their products and services. The industry press touts the...
Artificial Intelligence: Why It’s Essential For Digital Platforms20190912201908

Artificial Intelligence: Why It’s Essential For Digital Platforms

Companies widely recognize the potential power of artificial intelligence (AI). They instinctively understand that it fe...
Spending on Customer Experience Technologies Will Reach $641 Billion in 2022, According to IDC20190903190012

Spending on Customer Experience Technologies Will Reach $641 Billion in 2022, According to IDC

Worldwide spending on customer experience (CX) technologies will total $508 billion in 2019, an increase of 7.9% over 20...
Software Ate the World, Now AI Is Eating Software20190903185140

Software Ate the World, Now AI Is Eating Software

Marc Andreessen famously said that “Software is eating the world” and everyone gushed into the room. This was as much a ...
Top 10 Digital Transformation Trends for 202020190826192410

Top 10 Digital Transformation Trends for 2020

Over the last few years, most discussions about the next year’s Digital Transformation trends had begun to feel a bit re...
Gartner AI Survey: Top Motivators Driving AI Adoption20190821215327

Gartner AI Survey: Top Motivators Driving AI Adoption

Gartner AI Survey: Top Motivators Driving AI AdoptionInvestment in AI is moving forward. Organizations are moving fast t...
IT Needs to Embrace Complexity to Take Control of Its Own Destiny20190821201446

IT Needs to Embrace Complexity to Take Control of Its Own Destiny

Driven by customer and user expectations as well as an ever-growing array of traditional and nontraditional competitors,...
Behind The Scenes, These Bots Deliver Better Customer Service20190821192215

Behind The Scenes, These Bots Deliver Better Customer Service

On the second floor of a high-rise office building in Richmond, Va., six bots are quietly delivering better customer ser...
Corporate Reinvention Also Means Change for IT Operation to Meet New Business Needs20190820160435

Corporate Reinvention Also Means Change for IT Operation to Meet New Business Needs

It was wonderful to catch up with the co-hosts of theCUBE at Adobe's Summit event earlier this year. This resulting arti...
Aisera: Redefining Employee and Customer Experiences20190812194353

Aisera: Redefining Employee and Customer Experiences

Great customer service is the key to retain as well as expand the customer base and stay ahead of the competition for or...
AI Powers ‘Self-Healing’ Technology20190812185428

AI Powers ‘Self-Healing’ Technology

Organizations use artificial intelligence to automate operations as IT grows more complex. Companies are tapping ar...
AI to establish self-healing ITSM20190805164115

AI to establish self-healing ITSM

AI to establish self-healing ITSMAdobe has embraced AI, ML, NLP and other emerging technologies to improve the company’s...
America Can’t Shake the Cost Disease20190805163309

America Can’t Shake the Cost Disease

America Can’t Shake the Cost DiseaseRising wages have little to do with the huge increases in prices for health care and...
AI For CXOs – Redefining The Future Of Leadership In The AI Era20190801224342

AI For CXOs – Redefining The Future Of Leadership In The AI Era

AI For CXOs - Redefining The Future Of Leadership In The AI EraArtificial intelligence is getting ubiquitous and is tran...
Manifesting legacy: Looking beyond the digital era20190801221837

Manifesting legacy: Looking beyond the digital era

Manifesting CIO legacy beyond the digital eraThe role of the chief information officer is expanding beyond that of a tec...
Al and ML Revolutionizes Customer Experience20190729164043

Al and ML Revolutionizes Customer Experience

AI and ML Revolutionizes Customer ExperienceThe latest consumer trends have all pointed to customer experience as a key ...
IDC Survey Finds Artificial Intelligence to be a Priority for Organizations20190716225908

IDC Survey Finds Artificial Intelligence to be a Priority for Organizations

IDC Survey Finds Artificial Intelligence to be a Priority for OrganizationsA recent International Data Corporation (IDC)...
70% of U.S. Employees Hold Positive View of Artificial Intelligence in the Workplace Today20190711005216

70% of U.S. Employees Hold Positive View of Artificial Intelligence in the Workplace Today

70% of U.S. Employees Hold Positive View of Artificial Intelligence in the Workplace TodayA Genesys survey results chall...
Innovative Ways how AI can Enhance Employee Experience20190711002116

Innovative Ways how AI can Enhance Employee Experience

Innovative Ways how AI can Enhance Employee ExperienceWhen we speak about artificial intelligence (AI), much of the indu...
Explore artificial intelligence for ITSM and the tool options20190709001257

Explore artificial intelligence for ITSM and the tool options

Explore artificial intelligence for ITSM and the tool optionsAll AI-enabled ITSM tools aim to streamline and automate IT...
How to Explain Service Mesh in Plain English20190627205856

How to Explain Service Mesh in Plain English

How to Explain Service Mesh in Plain EnglishWith many different technologies on the rise today, it can be difficult to s...
Getting Started With AI Service Desk Solutions20190627174910

Getting Started With AI Service Desk Solutions

Getting Started With AI Service Desk SolutionsArtificial intelligence (AI) has countless applications to many different ...
Keeping up with the Customer Experience Trends of 201920190621213215

Keeping up with the Customer Experience Trends of 2019

Customer experience is evergreen and will always be the most important deciding factor for how customers perceive your b...
Why Robotic Process Automation (RPA) Projects Fail: 4 Factors20190618224627

Why Robotic Process Automation (RPA) Projects Fail: 4 Factors

Why Robotic Process Automation (RPA) Projects Fail: 4 Factors“The typical problem with RPA is the rigidity of the proces...
Leadership: Secrets of Growing and Scaling From $1 to $100M20190604001814

Leadership: Secrets of Growing and Scaling From $1 to $100M

Check out this NextWorld Capital video with industry leaders including Muddu Sudhakar, CEO Aisera; Yvonne Wassenaar, CEO...
Adapting The MVP Model For Testing Your AI20190603222004

Adapting The MVP Model For Testing Your AI

Adapting The MVP Model For Testing Your AIThe MVP Model is an important aspect in the world of tech. Companies are rapid...
Former Federal CIO: Artificial Intelligence Will Change the World20190603215338

Former Federal CIO: Artificial Intelligence Will Change the World

Check out this NextGov article that explores how applying the technology to raw data sets may help transform government ...
A Majority of Data Scientists Lack Competency in Advanced Machine Learning Areas and Technique20190603211207

A Majority of Data Scientists Lack Competency in Advanced Machine Learning Areas and Technique

Check out this Business Broadway article that explores how data science requires the effective application of skills in ...
Improve Customer Experience With Artificial Intelligence20190531215951

Improve Customer Experience With Artificial Intelligence

Check out this Gartner article: Use these 5 steps to select the best AI solution for getting a faster, real-time underst...
Conversational RPA or Intelligent Process Automation20190510211602

Conversational RPA or Intelligent Process Automation

Conversational RPA or Intelligent Process AutomationConversational RPA is a topic that has gained traction recently. Wit...
Exploit Everyday AI in the Digital Workplace20190326181355

Exploit Everyday AI in the Digital Workplace

Artificial intelligence serves many uses in and around the workplace. Many people do not recognize the strong role that ...
The CIO’s Guide to Artificial Intelligence20190321163333

The CIO’s Guide to Artificial Intelligence

With the rise of artificially intelligent solutions around the world, it is important for CIOs and others to understand ...
AI & ML now essential for customer service20190320201507

AI & ML now essential for customer service

The implementation of artificial intelligence in applications is instrumental in improving workflow opportunities in the...
Stop Trying To Delight Your Customers20190308010650

Stop Trying To Delight Your Customers

Everyone has been stressing the importance of customer experience, however it can be easy for businesses to overthink th...
The Future of IT20190225135446

The Future of IT

Technology will determine the future of your enterprise. While the need to be customer-driven will endure, an evolving b...
CIOs and the Future of IT20190212152637

CIOs and the Future of IT

There is a growing divide between software that marketers develop and the legacy infrastructure focus that the IT depart...
Predictions 2019: Employee Experience Moves To Center Stage20190212152519

Predictions 2019: Employee Experience Moves To Center Stage

Companies and executives are paying attention to employee experience as never before. There are good reasons for this at...
IDC Customer Service Market Research20190212152340

IDC Customer Service Market Research

Want to see the best and newest market research for customer service? Customer Service Market Research Reports & Ind...
Average cost of a data center outage is $740,357—a 38 percent increase since 201020190212151813

Average cost of a data center outage is $740,357—a 38 percent increase since 2010

The average cost of data center outages are on the rise, and we should be on the lookout. Ponemon Institute and Emerson ...
How to Get the Customer Experience Right in Voice Interactions20190212151258

How to Get the Customer Experience Right in Voice Interactions

The good news is that we are in the midst of some of the greatest technological advances in artificial intelligence (AI)...