The Best Reads to Get You Up to Speed!AllAI/MLAIOpsCase StudiesCloud Service ManagementCustomer ExperienceData SheetsEmployee ExperienceHelp Desk / Service DeskInfographicsNews CoverageOne PagersProduct OverviewsRPAThank YouVideosWebinarsWhite PapersAI Is The Uncertainty Cure Enterprises Want In 202020200528164002 AI Is The Uncertainty Cure Enterprises Want In 2020 In 2020, AI is being adopted evenly across enterprises, with R&D leading all departments by a wide margin. O’Reilly’... Read moreGartner: Half of Healthcare CIOs Will Use RPA by 202320200527164219 Gartner: Half of Healthcare CIOs Will Use RPA by 2023 By 2023, half of U.S. healthcare providers will dedicate resources to deploy robotic process automation (RPA), according... Read moreHow to Beat Digital Transformation Fatigue20200526183804 How to Beat Digital Transformation Fatigue Digital transformation fatigue happens when an organization loses sight of its "why." Here's how to revitalize your tran... Read moreMicrosoft + Softomotive: What Does This Deal Mean For RPA?20200522170720 Microsoft + Softomotive: What Does This Deal Mean For RPA? News Coverage At Microsoft’s Build conference this week, CEO Satya Nadella announced the acquisition of Softomotive, which is a top RP... Read moreHow Are Companies Using AI to Enhance the Customer Experience?20200522000648 How Are Companies Using AI to Enhance the Customer Experience? Organizations are turning to technology to help stay connected and engaged with customers. As social distancing has put ... Read moreHow AI Is Changing the Customer Experience20200522000048 How AI Is Changing the Customer Experience AI is rapidly transforming the way that companies interact with their customers. MIT Technology Review Insights’ survey ... Read moreThe FinTech Edge – Aisera – Muddu Sudhakar20200505183931 The FinTech Edge – Aisera – Muddu Sudhakar News Coverage Watch Aisera CEO Muddu Sudhakar discuss how Aisera's AI Service Management solution drives exceptional customer and empl... Read moreWhy Enterprise Software Will Be Forever Changed20200505182112 Why Enterprise Software Will Be Forever Changed News Coverage The remote work lifestyle will eat the enterprise. Companies have already made huge investments for this and will not ab... Read moreCompanies Devote Shrinking Tech Budgets to Cloud, AI20200424225905 Companies Devote Shrinking Tech Budgets to Cloud, AI Companies world-wide are diverting capital spending from information-technology hardware to cloud services, artificial i... Read moreGartner Top 10 Data and Analytics Trends20200421153510 Gartner Top 10 Data and Analytics Trends These data and analytics technology trends will have significant disruptive potential over the next three to five years.... Read moreAI Workforce Tackles COVID-19: Q&A with Muddu Sudhakar20200416174228 AI Workforce Tackles COVID-19: Q&A with Muddu Sudhakar News Coverage Alumnus and serial entrepreneur Muddu Sudhakar’s company, Aisera, offers a virtual AI-based workforce available 24/7. Wi... Read moreCustomer Service Management Improved With AI20200416165219 Customer Service Management Improved With AI News Coverage Customer service centers, whether a shipping group dealing with consumers or an IT organization working with corporate e... Read moreIT Help Desks Accelerate Service For Remote Employees20200415161038 IT Help Desks Accelerate Service For Remote Employees News Coverage We’re already aware that AI is transforming the IT help desk. The recent global pandemic, however, calls new attention t... Read moreBusinesses Automate the Battle Against Coronavirus20200407191716 Businesses Automate the Battle Against Coronavirus Hospitals, grocery stores and other essential services are enlisting robots in the fight against the coronavirus outbrea... Read moreHow Useful and Important Is ITSM?20200407190411 How Useful and Important Is ITSM? Measuring and demonstrating the business value of IT is one of the biggest struggles for CIOs and IT leaders. There are ... Read moreCIOs: Here’s How to Boost Your Business Model Resilience20200407184950 CIOs: Here’s How to Boost Your Business Model Resilience This five-phase approach will help chief information officers and IT leaders maintain continuity of operations during th... Read morePublic Clouds Are Bright Spot as IT Outlays Slow Due to Virus20200407184127 Public Clouds Are Bright Spot as IT Outlays Slow Due to Virus Nomura's latest CIO survey signaled that the Covid-19 pandemic has begun hurting IT-spending budgets. But not all types ... Read moreCios Are Uniquely Poised to Lead Digital Transformation20200407183350 Cios Are Uniquely Poised to Lead Digital Transformation It used to be simple: CIOs were responsible for IT infrastructure. Now, they’re asked to participate in and even to lead... Read moreDoes AI Really Matter?20200402215337 Does AI Really Matter? Artificial intelligence has been around for many decades. However, In the past decade, interest and investment in AI has... Read moreTech Pitches in to Fight COVID-19 Pandemic20200331182353 Tech Pitches in to Fight COVID-19 Pandemic News Coverage A growing number of tech companies and IT pros are working in a variety of ways to help fight the ongoing coronavirus pa... Read moreAIOps Provider Aisera Offers Free Aid During Coronavirus Crisis20200330153339 AIOps Provider Aisera Offers Free Aid During Coronavirus Crisis News Coverage Palo Alto, Calif.-based Aisera has been providing 24/7 AI technology-based assistance to health care providers and gover... Read moreThe Next Generation For RPA (Robotic Process Automation)20200326161929 The Next Generation For RPA (Robotic Process Automation) AI/ML News Coverage Robotic Process Automation (RPA) is a fairly simple technology. Consider that it is only been until the past few years t... Read moreWork-From-Home Shift to Cloud-Computing Services20200324211602 Work-From-Home Shift to Cloud-Computing Services Customer Experience Employee Experience RPA In normal times predictions are difficult enough. During a pandemic? Forget about it. However, if we look back on the do... Read moreGrow and Scale With Conversational AI, RPA20200324174305 Grow and Scale With Conversational AI, RPA AI/ML News Coverage Aisera's AI Service Management (AISM) solution is designed to aid companies in growing and scaling using technologies su... Read moreAisera Offers Free Virtual Assistance to Healthcare and Government20200320155246 Aisera Offers Free Virtual Assistance to Healthcare and Government AI/ML News Coverage Aisera is offering its remote working virtual assistant and collaboration app free for 60 days to help healthcare organi... Read moreThe Key to a Human Employee Experience20200312172200 The Key to a Human Employee Experience Employee Experience Employees expect a personalized experience in their use of technology at work. This is due to the proliferation of techn... Read moreAutonomous Tech for Customer Experience20200312171608 Autonomous Tech for Customer Experience RPA Imagine what the business world would look like if customer support ran on autopilot. What comes to mind? If you’re in a... Read moreAutonomous Tech Poised to Transform Leading Industries20200312164537 Autonomous Tech Poised to Transform Leading Industries RPA IT decision-makers see real upside in our autonomous future. Most people believe that robots are here to help us. In a r... Read moreKey Areas Shaping IT Performance Markets in 202020200309191254 Key Areas Shaping IT Performance Markets in 2020 AI/ML In the second half of 2019, DEJ surveyed more than 3,000 organizations around a variety of topics about managing IT perf... Read moreCoronavirus Outbreak Will ‘Change the Landscape’ of Work and Communication20200309181408 Coronavirus Outbreak Will ‘Change the Landscape’ of Work and Communication AI/ML Employee Experience Zoom CEO Eric Yuan thinks the response to the coronavirus outbreak could lead to a fundamental, permanent shift in how p... Read moreHyperautomation: The Most Significant RPA Trend of 202020200309173315 Hyperautomation: The Most Significant RPA Trend of 2020 RPA Hyperautomation conjures up images of automation run amok. But the term, coined by Gartner, essentially asks enterprises... Read moreThe Vanguard in AI: Top 20 Startups in Silicon Valley20200304001718 The Vanguard in AI: Top 20 Startups in Silicon Valley AI/ML News Coverage The AI sector has been hot for years in Silicon Valley. With some new trends, there is a list of eye-catching AI startup... Read moreAisera Closed Series B Round of Financing20200302191539 Aisera Closed Series B Round of Financing AI/ML News Coverage Aisera, the world's first AI-driven platform that automates tasks, actions, and workflows for employees, raised $20M in ... Read more6 Tips to Avoid Automation Disaster20200225231411 6 Tips to Avoid Automation Disaster News Coverage RPA If your automated DevOps pipeline or robotic process automation is flawed, it can spawn endless headaches, as these hard... Read moreAI Is Not Just Another Technology Project20200224191238 AI Is Not Just Another Technology Project AI/ML AI, unlike any other initiative, is a business transformation enabler and not another technology system implementation t... Read moreWhat AI Still Can’t Do20200224190640 What AI Still Can’t Do AI/ML Artificial intelligence won’t be very smart if computers don’t grasp cause and effect. That’s something even humans have... Read moreAI to Make Customers More Powerful Than Banks20200224190037 AI to Make Customers More Powerful Than Banks AI/ML Customer Experience Disruptive technology set to enhance banks’ use of big data giving customers more insightful banking options. Increasing... Read moreNew Era in Cloud with AI-Powered Industry Solutions20200224183057 New Era in Cloud with AI-Powered Industry Solutions AI/ML Emphasizing Google Cloud’s unique ability to offer new software solutions unlike anything the market has seen, CEO Thoma... Read moreTechnology Trends That Transformed Employee Experience20200224182027 Technology Trends That Transformed Employee Experience AI/ML Employee Experience For some, work gives life meaning. For others, it serves as a means to an end. I’m a firm believer in the former. Work m... Read moreHow AI Is Supercharging RPA20200224181343 How AI Is Supercharging RPA RPA Robotic Process Automation (RPA), which allows for the automation of the tasks of workers, has been one of the hottest c... Read moreRegister or watch a recorded webinarSign Up Now!