AI Is Transforming Call Centers with Actionable Insights20200702205652

AI Is Transforming Call Centers with Actionable Insights

With call volumes doubling at some customer centers, AI's role in supporting customer service agents is more important t...
Learn the Business Value of AI’s Various Techniques20200701152257

Learn the Business Value of AI’s Various Techniques

To drive business value from AI, business managers need to distinguish between the various AI techniques, starting with ...
RPA: Deploying Automation for Business Efficacy20200630160210

RPA: Deploying Automation for Business Efficacy

Robotic Process Automation or RPA is one of the top technologies in today’s market, and slow-growth to hypergrowth organ...
Gartner: 75% of enterprises will ‘operationalize’ AI by 202420200630155516

Gartner: 75% of enterprises will ‘operationalize’ AI by 2024

Artificial intelligence (AI) implementation will move away from the pilot stage toward operationalization at 75% of comp...
Coronavirus Finally Gives AI Its Moment20200630154657

Coronavirus Finally Gives AI Its Moment

For years, artificial intelligence seemed on the cusp of becoming the next big thing in technology — but the reality nev...
Digital Transformation: 3 Signs You Need to Pivot20200618225410

Digital Transformation: 3 Signs You Need to Pivot

How do you know when your digital transformation strategy needs a shift to address market changes or new priorities? Con...
Customer Service AI Improves Work for Employees20200617204633

Customer Service AI Improves Work for Employees

Customer service is an area that always needs attention and often needs improvement. No matter how strong your systems a...
The Impact of AI in the Banking Sector20200615170654

The Impact of AI in the Banking Sector

Discussions, articles, and reports about the AI opportunity across the financial services industry continue to prolifera...
AI Is The Uncertainty Cure Enterprises Want In 202020200615164937

AI Is The Uncertainty Cure Enterprises Want In 2020

In 2020, AI is being adopted evenly across enterprises, with R&D leading all departments by a wide margin. O’Reilly’...
How Forward-Thinking CFOs Are Leading The AI Charge20200605162841

How Forward-Thinking CFOs Are Leading The AI Charge

It’s no secret that in the last five years, many businesses have invested in machine learning and artificial intelligenc...
Muddu Sudhakar – TechStrong TV20200602192841

Muddu Sudhakar – TechStrong TV

How can AIOps help shape the future of remote working? Muddu Sudhakar, CEO of Aisera, has some ideas, and he shares them...
Local Businesses Embracing Technology to Fight COVID-1920200602151939

Local Businesses Embracing Technology to Fight COVID-19

What will it take to beat COVID-19? Certainly courage, strength, sacrifice, and community… but perhaps most of all, it w...
AI Is The Uncertainty Cure Enterprises Want In 202020200528164002

AI Is The Uncertainty Cure Enterprises Want In 2020

In 2020, AI is being adopted evenly across enterprises, with R&D leading all departments by a wide margin. O’Reilly’...
Gartner: Half of Healthcare CIOs Will Use RPA by 202320200527164219

Gartner: Half of Healthcare CIOs Will Use RPA by 2023

By 2023, half of U.S. healthcare providers will dedicate resources to deploy robotic process automation (RPA), according...
How to Beat Digital Transformation Fatigue20200526183804

How to Beat Digital Transformation Fatigue

Digital transformation fatigue happens when an organization loses sight of its "why." Here's how to revitalize your tran...
Microsoft + Softomotive: What Does This Deal Mean For RPA?20200522170720

Microsoft + Softomotive: What Does This Deal Mean For RPA?

At Microsoft’s Build conference this week, CEO Satya Nadella announced the acquisition of Softomotive, which is a top RP...
How Companies Use AI to Enhance Customer Experience20200522000648

How Companies Use AI to Enhance Customer Experience

Organizations are turning to technology to help stay connected and engaged with customers. As social distancing has put ...
How AI Is Changing the Customer Experience20200522000048

How AI Is Changing the Customer Experience

AI is rapidly transforming the way that companies interact with their customers. MIT Technology Review Insights’ survey ...
The FinTech Edge – Aisera – Muddu Sudhakar20200505183931

The FinTech Edge – Aisera – Muddu Sudhakar

Watch Aisera CEO Muddu Sudhakar discuss how Aisera's AI Service Management solution drives exceptional customer and empl...
Why Enterprise Software Will Be Forever Changed20200505182112

Why Enterprise Software Will Be Forever Changed

The remote work lifestyle will eat the enterprise. Companies have already made huge investments for this and will not ab...
Companies Devote Shrinking Tech Budgets to Cloud, AI20200424225905

Companies Devote Shrinking Tech Budgets to Cloud, AI

Companies world-wide are diverting capital spending from information-technology hardware to cloud services, artificial i...
Gartner Top 10 Data and Analytics Trends20200421153510

Gartner Top 10 Data and Analytics Trends

These data and analytics technology trends will have significant disruptive potential over the next three to five years....
AI Workforce Tackles COVID-19: Q&A with Muddu Sudhakar20200416174228

AI Workforce Tackles COVID-19: Q&A with Muddu Sudhakar

Alumnus and serial entrepreneur Muddu Sudhakar’s company, Aisera, offers a virtual AI-based workforce available 24/7. Wi...
Customer Service Management Improved With AI20200416165219

Customer Service Management Improved With AI

Customer service centers, whether a shipping group dealing with consumers or an IT organization working with corporate e...
IT Help Desks Accelerate Service For Remote Employees20200415161038

IT Help Desks Accelerate Service For Remote Employees

We’re already aware that AI is transforming the IT help desk. The recent global pandemic, however, calls new attention t...
Businesses Automate the Battle Against Coronavirus20200407191716

Businesses Automate the Battle Against Coronavirus

Hospitals, grocery stores and other essential services are enlisting robots in the fight against the coronavirus outbrea...
How Useful and Important Is ITSM?20200407190411

How Useful and Important Is ITSM?

Measuring and demonstrating the business value of IT is one of the biggest struggles for CIOs and IT leaders. There are ...
CIOs: Here’s How to Boost Your Business Model Resilience20200407184950

CIOs: Here’s How to Boost Your Business Model Resilience

This five-phase approach will help chief information officers and IT leaders maintain continuity of operations during th...
Public Clouds Are Bright Spot as IT Outlays Slow Due to Virus20200407184127

Public Clouds Are Bright Spot as IT Outlays Slow Due to Virus

Nomura's latest CIO survey signaled that the Covid-19 pandemic has begun hurting IT-spending budgets. But not all types ...
Cios Are Uniquely Poised to Lead Digital Transformation20200407183350

Cios Are Uniquely Poised to Lead Digital Transformation

It used to be simple: CIOs were responsible for IT infrastructure. Now, they’re asked to participate in and even to lead...
Does AI Really Matter?20200402215337

Does AI Really Matter?

Artificial intelligence has been around for many decades. However, In the past decade, interest and investment in AI has...
Tech Pitches in to Fight COVID-19 Pandemic20200331182353

Tech Pitches in to Fight COVID-19 Pandemic

A growing number of tech companies and IT pros are working in a variety of ways to help fight the ongoing coronavirus pa...
AIOps Provider Aisera Offers Free Aid During Coronavirus Crisis20200330153339

AIOps Provider Aisera Offers Free Aid During Coronavirus Crisis

Palo Alto, Calif.-based Aisera has been providing 24/7 AI technology-based assistance to health care providers and gover...
The Next Generation For RPA (Robotic Process Automation)20200326161929

The Next Generation For RPA (Robotic Process Automation)

Robotic Process Automation (RPA) is a fairly simple technology. Consider that it is only been until the past few years t...
Work-From-Home Shift to Cloud-Computing Services20200324211602

Work-From-Home Shift to Cloud-Computing Services

In normal times predictions are difficult enough. During a pandemic? Forget about it. However, if we look back on the do...
Grow and Scale With Conversational AI, RPA20200324174305

Grow and Scale With Conversational AI, RPA

Aisera's AI Service Management (AISM) solution is designed to aid companies in growing and scaling using technologies su...
Aisera Offers Free Virtual Assistance to Healthcare and Government20200320155246

Aisera Offers Free Virtual Assistance to Healthcare and Government

Aisera is offering its remote working virtual assistant and collaboration app free for 60 days to help healthcare organi...
The Key to a Human Employee Experience20200312172200

The Key to a Human Employee Experience

Employees expect a personalized experience in their use of technology at work. This is due to the proliferation of techn...
Autonomous Tech for Customer Experience20200312171608

Autonomous Tech for Customer Experience

Imagine what the business world would look like if customer support ran on autopilot. What comes to mind? If you’re in a...
Autonomous Tech Poised to Transform Leading Industries20200312164537

Autonomous Tech Poised to Transform Leading Industries

IT decision-makers see real upside in our autonomous future. Most people believe that robots are here to help us. In a r...