The Best Reads to
Get You Up to Speed!
Emerging Startups 2021: Top IT Operations Startups20210603215023
Emerging Startups 2021: Top IT Operations Startups
The IT Operations has over 2.7K+ startups that comprise of companies which refers to facilitate delivery of IT services ...
Beyond Cost Savings: Reinventing Business through Automation20210518170950
Beyond Cost Savings: Reinventing Business through Automation
Adopting a programmatic approach to automation can deliver a competitive edge....
A.I. Service Desks – Muddu Sudhakar, Aisera – Voice Tech Podcast ep.08320210504202014
A.I. Service Desks – Muddu Sudhakar, Aisera – Voice Tech Podcast ep.083
We discuss how enterprises are using Aisera’s A.I. to automate and auto-resolve service desk requests from both employee...
Harnessing AI Capabilities to Deliver a Consumer-like Self-Service Experience20210503193521
Harnessing AI Capabilities to Deliver a Consumer-like Self-Service Experience
“The intelligence of Conversational AI and Conversational RPA brings people together without physical contact,” says Mud...
Dartmouth College Offers Its Students a Self-Service, AI-Based ChatBot20210503184014
Dartmouth College Offers Its Students a Self-Service, AI-Based ChatBot
Dartmouth College deployed an AI virtual assistant over Slack to improve communications among 10,000 students and facult...
How UiPath Turned Into A $37B Powerhouse20210501012832
How UiPath Turned Into A $37B Powerhouse
Despite a choppy IPO market for growth tech companies, UiPath was able to pull off a successful offering....
AI Startup Aisera Raises $40M to Improve Its Virtual Assistance Services20210430012113
AI Startup Aisera Raises $40M to Improve Its Virtual Assistance Services
Aisera, a Palo Alto California AI startup company that provides virtual assistants and customer service solutions to bus...
21 Bay Area Companies to Watch in 202120210426184701
21 Bay Area Companies to Watch in 2021
Big funding rounds. Groundbreaking tech. Hiring sprees. Here’s what to know about your local tech scene this year....
Workflow Automation Platform Aisera Raises $40M20210421153211
Workflow Automation Platform Aisera Raises $40M
Aisera, a company developing a platform that automates operations and support tasks across IT, sales, and customer servi...
Aggressive Growth Ushers Aisera to $40M in Series C Funding, Led by Icon Ventures, as it Redefines Enterprise Service Management20210421135403
Aggressive Growth Ushers Aisera to $40M in Series C Funding, Led by Icon Ventures, as it Redefines Enterprise Service Management
The Artificial Intelligence-Powered Service Management Solution Reports 300% YOY Growth and Growing Customer Base of 65M...
Dartmouth Employs AI Virtual Assistant to Support Students and Faculty20210414005310
Dartmouth Employs AI Virtual Assistant to Support Students and Faculty
Dartmouth College has deployed an artificial intelligence solution from Aisera to enhance communication with students an...
Dartmouth Turns to Artificial Intelligence to Enhance Communication20210409165800
Dartmouth Turns to Artificial Intelligence to Enhance Communication
Dartmouth College is partnering with a Silicon Valley artificial intelligence firm as part of what it says will be a maj...
Dartmouth College Deploys AI to Offer Students and Faculties with Real-time Personalization20210409164328
Dartmouth College Deploys AI to Offer Students and Faculties with Real-time Personalization
In a recent announcement, Dartmouth College launched Dart InfoBot, an Aisera AI virtual assistant to better support stud...
AI-Powered Chatbots Automate IT Help at Dartmouth20210407205904
AI-Powered Chatbots Automate IT Help at Dartmouth
To prevent a backlog of IT requests and consultations during the coronavirus pandemic, Dartmouth College has started rel...
Artificial Intelligence at Your Service for Thousands of Ivy League College Students20210407155052
Artificial Intelligence at Your Service for Thousands of Ivy League College Students
Dartmouth College launches Dart InfoBot, an Aisera AI virtual assistant to better support students and faculty during CO...
A Digital Transformation Driven by Artificial Intelligence20210331223343
A Digital Transformation Driven by Artificial Intelligence
Digital transformation is one of the most important drivers of how businesses deliver value to their customers in a comp...
A Digital Transformation Driven by Artificial Intelligence20210331222617
A Digital Transformation Driven by Artificial Intelligence
Digital transformation is one of the most important drivers of how businesses deliver value to their customers in a comp...
How Conversational AI Leads to Career Advancement Opportunities20210330211748
How Conversational AI Leads to Career Advancement Opportunities
The way we communicate, share data and use technology to act on those insights is changing – and it’s all leading to the...
Global Cloud Communications Provider Enhances Customer Self-Service With Conversational AI Service20210315151626
Global Cloud Communications Provider Enhances Customer Self-Service With Conversational AI Service
Aisera's breakthrough Conversational AI technology promises to revolutionize customer service in the age of growing digi...
Unsupervised AI and IoT Decision Automation | Aisera’s Muddu Sudhakar20210312162522
Unsupervised AI and IoT Decision Automation | Aisera’s Muddu Sudhakar
In episode 03 of the Let’s Connect! Podcast, Muddu Sudhakar of Aisera joins the podcast to talk about Unsupervised AI an...
Harnessing Workflow Automation for IT Services20210309170255
Harnessing Workflow Automation for IT Services
Even before the coronavirus pandemic made our lives more complex and spurred the growing remote workplace trend, automat...
Tech Leaders Aisera and Cloud MSG Partner to ‘Break’ Service Model on Global Scale20210223220225
Tech Leaders Aisera and Cloud MSG Partner to ‘Break’ Service Model on Global Scale
PALO ALTO, Calif., February 23, 2021 - Tech leader Cloud MSG touts working with Google, Dell, Microsoft, and others and ...
AIOps: How To Get Started20210217204230
AIOps: How To Get Started
AIOps is about leveraging AI (Artificial Intelligence) and ML (Machine Learning) to automate various parts of an organiz...
11 Of The Top IT Investments Businesses Will Make In 202120210209161529
11 Of The Top IT Investments Businesses Will Make In 2021
Companies across every industry have had to make quick operational changes to acclimate to the pandemic and mitigate its...
Ask the Expert: Resolve Employee Requests in Seconds with Aisera and MS Teams20210205160934
Ask the Expert: Resolve Employee Requests in Seconds with Aisera and MS Teams
The future of work will be defined and shaped by three key trends: automation, artificial intelligence, and collaboratio...
Aisera’s Muddu Sudhakar Looks Beyond Compute and Storage for New Opportunity20210202200456
Aisera’s Muddu Sudhakar Looks Beyond Compute and Storage for New Opportunity
After serving in senior-level executive positions over the past two decades for influential enterprise technology compan...
Aisera and Cisco Webex – The Secret to Quick Answers to Speed up Business20210125214829
Aisera and Cisco Webex – The Secret to Quick Answers to Speed up Business
Aisera is integrated and uses the same Webex collaboration platform your team accesses every day via mobile, tablet, PC,...
Teamwork Makes the Dream Work20210125181520
Teamwork Makes the Dream Work
Aisera combined with Webex, creates a solution that enables employees to use Webex to interact and self-serve with exist...
Aisera Announces New Integration with Cisco Webex for Service Desks20210125171152
Aisera Announces New Integration with Cisco Webex for Service Desks
New integration delivers AI Service Management for enterprise-wide automation and user engagement for remote workforces...
Chatbots: The Great Evolution To Conversational AI20210120160834
Chatbots: The Great Evolution To Conversational AI
Chatbots have taken a quantum leap forward in user support, contributing substantially to the emergence of the modern se...
Best Artificial Intelligence Startups of 202020210105163015
Best Artificial Intelligence Startups of 2020
The global artificial intelligence market is expected to grow by 46.2% from 2019 to 2025. That type of growth can’t be m...
The Battle Between Unsupervised and Supervised AI20210105162325
The Battle Between Unsupervised and Supervised AI
Nothing can stop the momentum of evolution of artificial intelligence (AI). We are currently witnessing a digital transf...
Aisera Recognized as a Great Place to Work™ Company in 202020201229160948
Aisera Recognized as a Great Place to Work™ Company in 2020
Aisera employees state it’s a great place to work for growth at an AI and Cloud startup and a great experience for buddi...
Muddu Sudhakar of Aisera: “Invest in people”20201228194026
Muddu Sudhakar of Aisera: “Invest in people”
There are many things that attribute both positive and negative disruption, but when it comes to technology, I strongly ...
RPA (Robotic Process Automation): Predictions For Next Year20201221212656
RPA (Robotic Process Automation): Predictions For Next Year
This week UiPath filed for its IPO (on a confidential basis) and it will likely hit the markets in February. Like other ...
Artificial Intelligence (AI): What’s In Store For 2021?20201214185537
Artificial Intelligence (AI): What’s In Store For 2021?
This was a banner week for AI (Artificial Intelligence). The reason? Well, C3.ai came public and soared on its debut. It...
Aisera & MS Teams Streamline Service Desk Support20201210181530
Aisera & MS Teams Streamline Service Desk Support
Today’s urgent need to optimize and transform service desk support across internal departments such as IT, HR, and Sales...
Aisera’s Conversational AI for MS Teams Will Help Change the Future of Work20201119010747
Aisera’s Conversational AI for MS Teams Will Help Change the Future of Work
PALO ALTO, Calif., November 18, 2020 – Aisera, a leader in artificial intelligence innovation and customer service, anno...
AI Projects: Building Vs. Buying20201105201851
AI Projects: Building Vs. Buying
Major digital transformation projects like implementing conversational platforms can be the making of an organization, b...
COVID-19 Impacts on AIOps Market Growth Ratio Analysis20201022170038
COVID-19 Impacts on AIOps Market Growth Ratio Analysis
The Global AIOps Platform Market report mainly elaborates market size, share, trends, and growth analysis on the basis o...
Opportunities & Challenges in Building Startups in AI & ML20201021161802
Opportunities & Challenges in Building Startups in AI & ML
Enterprises of all kinds are going through tremendous disruption in their business models due to unique disruptive techn...
What Is Conversational AI?20201012172924
What Is Conversational AI?
Real-time natural language understanding will transform how we interact with intelligent machines and applications....
Top 30 Startups Developing Conversational AI20201005151531
Top 30 Startups Developing Conversational AI
Aisera was recently listed by AI Startups as a top startup developing Conversational AI. Visit the page to learn more....
IVAs: The First Responders for Customer Service20200928184054
IVAs: The First Responders for Customer Service
SEEMINGLY overnight, the world as we knew it was upended due to the coronavirus pandemic. Many companies have gone virtu...
How are Conversational AI Platforms Helping Businesses?20200928183032
How are Conversational AI Platforms Helping Businesses?
Conversational Artificial Intelligence is primarily adopted by businesses to communicate with the world as well as with ...
Is AIOps the Answer to Your AI Woes?20200928181932
Is AIOps the Answer to Your AI Woes?
Companies must make AIOps a vital part of company operations to survive the coming digital transformation....
5 Ways to Rethink IT Service Desks for a Remote Future20200928180842
5 Ways to Rethink IT Service Desks for a Remote Future
How does the pandemic-related shift to remote work affect your IT service desk operations? Consider these tips to help y...
Aisera Interview: Talking The Future of AI20200923195322
Aisera Interview: Talking The Future of AI
Watch this Computer America interview featuring Aisera CEO Muddu Sudhakar discussing the future of AI....
HR’s Best Friend: The AI Service Desk with Virtual Assistant20200828212252
HR’s Best Friend: The AI Service Desk with Virtual Assistant
Artificial Intelligence automates repetitive tasks, raises productivity and reduces operating costs—all at lightning spe...
Cloud Industry Veteran Joins Aisera to Drive Growth20200819170944
Cloud Industry Veteran Joins Aisera to Drive Growth
Anthony Palladino has recently joined the Aisera team as the Chief Revenue Officer. He has spent over 20 years in cloud,...
AI in ITSM: Interview with Muddu Sudhakar20200819161604
AI in ITSM: Interview with Muddu Sudhakar
IT Service Management is an industry growing by leaps and bounds as small and large organizations become increasingly di...
Why You Should Care About AI (Even If You Don’t Want To)20200812152237
Why You Should Care About AI (Even If You Don’t Want To)
AI is one of the hottest buzzwords right now. People love AI. People hate AI. And, while almost every media outlet is ta...
AI and ML: Powering the Next-Gen Enterprise20200811195704
AI and ML: Powering the Next-Gen Enterprise
IT leaders are already starting to reap the rewards promised by AI and machine learning -- and a recent survey reveals h...
Digital Transformation Benefits Beyond Cost Reduction20200810164605
Digital Transformation Benefits Beyond Cost Reduction
This is an intriguing time for digital transformation. For the past few years, many companies held back in the extent of...
3 Important Ways AI Will Transform Your Business20200806221705
3 Important Ways AI Will Transform Your Business
From the smallest local business to the largest global players, I believe every organization must embrace the AI revolut...
How to Get Started With AIOps20200805153128
How to Get Started With AIOps
Last year, Australia’s two largest supermarket chains suffered nationwide technical issues, forcing the companies to clo...
Boost Digital Transformation with Remote Work20200722185220
Boost Digital Transformation with Remote Work
As working remotely became a near-global mandate, companies have been thrust headfirst into a digital transformation. AI...
UiPath’s $225M Round: What Does This Mean For RPA?20200717202652
UiPath’s $225M Round: What Does This Mean For RPA?
This week UiPath announced a Series E round for $225 million at a $10.2 billion valuation. The lead on the deal was Alke...
Aisera Recognized as a Top AI Company in Forbes AI5020200714153427
Aisera Recognized as a Top AI Company in Forbes AI50
Aisera, the world’s first AI Service Desk platform that automates tasks, actions and workflows for employees, IT, Cloud,...
Aisera Recognized as a Top AI Company in The U.S.20200708160834
Aisera Recognized as a Top AI Company in The U.S.
Forbes partnered with venture firms Sequoia Capital and Meritech Capital to cut through the spin of hype to find real ch...
AI 50: America’s Most Promising AI Companies20200706234553
AI 50: America’s Most Promising AI Companies
Artificial intelligence is beginning to be usefully deployed in almost every industry from customer call centers and fin...
AI Is Transforming Call Centers with Actionable Insights20200702205652
AI Is Transforming Call Centers with Actionable Insights
With call volumes doubling at some customer centers, AI's role in supporting customer service agents is more important t...
Learn the Business Value of AI’s Various Techniques20200701152257
Learn the Business Value of AI’s Various Techniques
To drive business value from AI, business managers need to distinguish between the various AI techniques, starting with ...
RPA: Deploying Automation for Business Efficacy20200630160210
RPA: Deploying Automation for Business Efficacy
Robotic Process Automation or RPA is one of the top technologies in today’s market, and slow-growth to hypergrowth organ...
Gartner: 75% of enterprises will ‘operationalize’ AI by 202420200630155516
Gartner: 75% of enterprises will ‘operationalize’ AI by 2024
Artificial intelligence (AI) implementation will move away from the pilot stage toward operationalization at 75% of comp...
Coronavirus Finally Gives AI Its Moment20200630154657
Coronavirus Finally Gives AI Its Moment
For years, artificial intelligence seemed on the cusp of becoming the next big thing in technology — but the reality nev...
Digital Transformation: 3 Signs You Need to Pivot20200618225410
Digital Transformation: 3 Signs You Need to Pivot
How do you know when your digital transformation strategy needs a shift to address market changes or new priorities? Con...
Customer Service AI Improves Work for Employees20200617204633
Customer Service AI Improves Work for Employees
Customer service is an area that always needs attention and often needs improvement. No matter how strong your systems a...
The Impact of AI in the Banking Sector20200615170654
The Impact of AI in the Banking Sector
Discussions, articles, and reports about the AI opportunity across the financial services industry continue to prolifera...
AI Is The Uncertainty Cure Enterprises Want In 202020200615164937
AI Is The Uncertainty Cure Enterprises Want In 2020
In 2020, AI is being adopted evenly across enterprises, with R&D leading all departments by a wide margin. O’Reilly’...
How Forward-Thinking CFOs Are Leading The AI Charge20200605162841
How Forward-Thinking CFOs Are Leading The AI Charge
It’s no secret that in the last five years, many businesses have invested in machine learning and artificial intelligenc...
Muddu Sudhakar – TechStrong TV20200602192841
Muddu Sudhakar – TechStrong TV
How can AIOps help shape the future of remote working? Muddu Sudhakar, CEO of Aisera, has some ideas, and he shares them...
Local Businesses Embracing Technology to Fight COVID-1920200602151939
Local Businesses Embracing Technology to Fight COVID-19
What will it take to beat COVID-19? Certainly courage, strength, sacrifice, and community… but perhaps most of all, it w...
AI Is The Uncertainty Cure Enterprises Want In 202020200528164002
AI Is The Uncertainty Cure Enterprises Want In 2020
In 2020, AI is being adopted evenly across enterprises, with R&D leading all departments by a wide margin. O’Reilly’...
Gartner: Half of Healthcare CIOs Will Use RPA by 202320200527164219
Gartner: Half of Healthcare CIOs Will Use RPA by 2023
By 2023, half of U.S. healthcare providers will dedicate resources to deploy robotic process automation (RPA), according...
How to Beat Digital Transformation Fatigue20200526183804
How to Beat Digital Transformation Fatigue
Digital transformation fatigue happens when an organization loses sight of its "why." Here's how to revitalize your tran...
Microsoft + Softomotive: What Does This Deal Mean For RPA?20200522170720
Microsoft + Softomotive: What Does This Deal Mean For RPA?
At Microsoft’s Build conference this week, CEO Satya Nadella announced the acquisition of Softomotive, which is a top RP...
How Companies Use AI to Enhance Customer Experience20200522000648
How Companies Use AI to Enhance Customer Experience
Organizations are turning to technology to help stay connected and engaged with customers. As social distancing has put ...
How AI Is Changing the Customer Experience20200522000048
How AI Is Changing the Customer Experience
AI is rapidly transforming the way that companies interact with their customers. MIT Technology Review Insights’ survey ...
Key Health IT Considerations for U.S. Healthcare Providers20200514150445
Key Health IT Considerations for U.S. Healthcare Providers
This IDC Perspective shares key health IT considerations for U.S. healthcare providers in the response to COVID-19....
The FinTech Edge – Aisera – Muddu Sudhakar20200505183931
The FinTech Edge – Aisera – Muddu Sudhakar
Watch Aisera CEO Muddu Sudhakar discuss how Aisera's AI Service Management solution drives exceptional customer and empl...
Why Enterprise Software Will Be Forever Changed20200505182112
Why Enterprise Software Will Be Forever Changed
The remote work lifestyle will eat the enterprise. Companies have already made huge investments for this and will not ab...
Companies Devote Shrinking Tech Budgets to Cloud, AI20200424225905
Companies Devote Shrinking Tech Budgets to Cloud, AI
Companies world-wide are diverting capital spending from information-technology hardware to cloud services, artificial i...
Gartner Top 10 Data and Analytics Trends20200421153510
Gartner Top 10 Data and Analytics Trends
These data and analytics technology trends will have significant disruptive potential over the next three to five years....
AI Workforce Tackles COVID-19: Q&A with Muddu Sudhakar20200416174228
AI Workforce Tackles COVID-19: Q&A with Muddu Sudhakar
Alumnus and serial entrepreneur Muddu Sudhakar’s company, Aisera, offers a virtual AI-based workforce available 24/7. Wi...
Customer Service Management Improved With AI20200416165219
Customer Service Management Improved With AI
Customer service centers, whether a shipping group dealing with consumers or an IT organization working with corporate e...
IT Help Desks Accelerate Service For Remote Employees20200415161038
IT Help Desks Accelerate Service For Remote Employees
We’re already aware that AI is transforming the IT help desk. The recent global pandemic, however, calls new attention t...
Healthcare Provider Clinical IT Solutions, 1Q2020200414153454
Healthcare Provider Clinical IT Solutions, 1Q20
This IDC Market Glance highlights the healthcare provider clinical IT solutions for 1Q20....
Businesses Automate the Battle Against Coronavirus20200407191716
Businesses Automate the Battle Against Coronavirus
Hospitals, grocery stores and other essential services are enlisting robots in the fight against the coronavirus outbrea...
How Useful and Important Is ITSM?20200407190411
How Useful and Important Is ITSM?
Measuring and demonstrating the business value of IT is one of the biggest struggles for CIOs and IT leaders. There are ...
CIOs: Here’s How to Boost Your Business Model Resilience20200407184950
CIOs: Here’s How to Boost Your Business Model Resilience
This five-phase approach will help chief information officers and IT leaders maintain continuity of operations during th...
Public Clouds Are Bright Spot as IT Outlays Slow Due to Virus20200407184127
Public Clouds Are Bright Spot as IT Outlays Slow Due to Virus
Nomura's latest CIO survey signaled that the Covid-19 pandemic has begun hurting IT-spending budgets. But not all types ...
Cios Are Uniquely Poised to Lead Digital Transformation20200407183350
Cios Are Uniquely Poised to Lead Digital Transformation
It used to be simple: CIOs were responsible for IT infrastructure. Now, they’re asked to participate in and even to lead...
Does AI Really Matter?20200402215337
Does AI Really Matter?
Artificial intelligence has been around for many decades. However, In the past decade, interest and investment in AI has...
Tech Pitches in to Fight COVID-19 Pandemic20200331182353
Tech Pitches in to Fight COVID-19 Pandemic
A growing number of tech companies and IT pros are working in a variety of ways to help fight the ongoing coronavirus pa...
AIOps Provider Aisera Offers Free Aid During Coronavirus Crisis20200330153339
AIOps Provider Aisera Offers Free Aid During Coronavirus Crisis
Palo Alto, Calif.-based Aisera has been providing 24/7 AI technology-based assistance to health care providers and gover...
The Next Generation For RPA (Robotic Process Automation)20200326161929
The Next Generation For RPA (Robotic Process Automation)
Robotic Process Automation (RPA) is a fairly simple technology. Consider that it is only been until the past few years t...
Work-From-Home Shift to Cloud-Computing Services20200324211602
Work-From-Home Shift to Cloud-Computing Services
In normal times predictions are difficult enough. During a pandemic? Forget about it. However, if we look back on the do...
Grow and Scale With Conversational AI, RPA20200324174305
Grow and Scale With Conversational AI, RPA
Aisera's AI Service Management (AISM) solution is designed to aid companies in growing and scaling using technologies su...
Aisera Offers Free Virtual Assistance to Healthcare and Government20200320155246
Aisera Offers Free Virtual Assistance to Healthcare and Government
Aisera is offering its remote working virtual assistant and collaboration app free for 60 days to help healthcare organi...
The Key to a Human Employee Experience20200312172200
The Key to a Human Employee Experience
Employees expect a personalized experience in their use of technology at work. This is due to the proliferation of techn...
Autonomous Tech for Customer Experience20200312171608
Autonomous Tech for Customer Experience
Imagine what the business world would look like if customer support ran on autopilot. What comes to mind? If you’re in a...
Autonomous Tech Poised to Transform Leading Industries20200312164537
Autonomous Tech Poised to Transform Leading Industries
IT decision-makers see real upside in our autonomous future. Most people believe that robots are here to help us. In a r...
Key Areas Shaping IT Performance Markets in 202020200309191254
Key Areas Shaping IT Performance Markets in 2020
In the second half of 2019, DEJ surveyed more than 3,000 organizations around a variety of topics about managing IT perf...
Coronavirus Outbreak Will ‘Change the Landscape’ of Work and Communication20200309181408
Coronavirus Outbreak Will ‘Change the Landscape’ of Work and Communication
Zoom CEO Eric Yuan thinks the response to the coronavirus outbreak could lead to a fundamental, permanent shift in how p...
Hyperautomation: The Most Significant RPA Trend of 202020200309173315
Hyperautomation: The Most Significant RPA Trend of 2020
Hyperautomation conjures up images of automation run amok. But the term, coined by Gartner, essentially asks enterprises...
The Vanguard in AI: Top 20 Startups in Silicon Valley20200304001718
The Vanguard in AI: Top 20 Startups in Silicon Valley
The AI sector has been hot for years in Silicon Valley. With some new trends, there is a list of eye-catching AI startup...
Aisera Closed Series B Round of Financing20200302191539
Aisera Closed Series B Round of Financing
Aisera, the world's first AI-driven platform that automates tasks, actions, and workflows for employees, raised $20M in ...
6 Tips to Avoid Automation Disaster20200225231411
6 Tips to Avoid Automation Disaster
If your automated DevOps pipeline or robotic process automation is flawed, it can spawn endless headaches, as these hard...
AI Is Not Just Another Technology Project20200224191238
AI Is Not Just Another Technology Project
AI, unlike any other initiative, is a business transformation enabler and not another technology system implementation t...
What AI Still Can’t Do20200224190640
What AI Still Can’t Do
Artificial intelligence won’t be very smart if computers don’t grasp cause and effect. That’s something even humans have...
AI to Make Customers More Powerful Than Banks20200224190037
AI to Make Customers More Powerful Than Banks
Disruptive technology set to enhance banks’ use of big data giving customers more insightful banking options. Increasing...
New Era in Cloud with AI-Powered Industry Solutions20200224183057
New Era in Cloud with AI-Powered Industry Solutions
Emphasizing Google Cloud’s unique ability to offer new software solutions unlike anything the market has seen, CEO Thoma...
Technology Trends That Transformed Employee Experience20200224182027
Technology Trends That Transformed Employee Experience
For some, work gives life meaning. For others, it serves as a means to an end. I’m a firm believer in the former. Work m...
How AI Is Supercharging RPA20200224181343
How AI Is Supercharging RPA
Robotic Process Automation (RPA), which allows for the automation of the tasks of workers, has been one of the hottest c...
Tech Survey Results 2020 – Sierra Ventures20200224180136
Tech Survey Results 2020 – Sierra Ventures
The Sierra Ventures CXO Advisory Board includes F2000 Tech Leaders (majority CIOs/CTOs) across industry clusters such as...
Predictions 2020: What to Expect in AI, ML, RPA Sectors20200221181409
Predictions 2020: What to Expect in AI, ML, RPA Sectors
At the end of each year, eWEEK likes to post observations from IT thought leaders about what they think we should all ex...
Aisera Raises $20 Million To Transform The Enterprise Service Experience20200221181006
Aisera Raises $20 Million To Transform The Enterprise Service Experience
Aisera — the world’s first AI-driven platform that automates tasks, actions, and workflows for employees and customers —...
Aisera Secures $20M in Series B Funding20200221180454
Aisera Secures $20M in Series B Funding
Aisera, a Palo Alto, Calif.-based AI-driven platform that automates tasks, actions and workflows for employees and custo...
Aisera Secures Series B Funding, Led by Norwest Venture Partners20200221175900
Aisera Secures Series B Funding, Led by Norwest Venture Partners
Aisera, the world’s first AI-driven platform that automates tasks, actions, and workflows for employees and customers, a...
IT Failure at London Heathrow Airport20200220211828
IT Failure at London Heathrow Airport
More than 120 flights have been canceled at London’s Heathrow Airport after an IT failure brought down multiple systems ...
Aisera, an AI Tool Exits Stealth With $50M20200218203801
Aisera, an AI Tool Exits Stealth With $50M
Robotic process automation — the ability to automate certain repetitive software-based tasks to free up people to focus ...
Aisera Secures Funding to Transform the Enterprise Service Experience20200218202346
Aisera Secures Funding to Transform the Enterprise Service Experience
Aisera, the world's first AI-driven platform that automates tasks, actions and workflows for employees and customers, an...
ITSM+: What Is Demanded For An AI Service Desk20200213182916
ITSM+: What Is Demanded For An AI Service Desk
With the consumerization of enterprise IT, employees are expecting the same level of service excellence from IT service ...
AI Stocks To Buy And Watch Amid Rising AI Competition20200204204027
AI Stocks To Buy And Watch Amid Rising AI Competition
Artificial intelligence stocks are rarer than you might think. Many companies tout AI technology initiatives and machine...
Robotic Process Automation: 5 Lessons to Learn Early20200129233408
Robotic Process Automation: 5 Lessons to Learn Early
Consider these lessons – ideally, before you get started with Robotic Process Automation, experts say. This prep work wi...
How AI Will Change The Way We Work In 202020200129233053
How AI Will Change The Way We Work In 2020
If there is one technology that has become the buzzword of this decade, it would be artificial intelligence (AI).At the ...
Challenges of Implementing Natural Language Processing20200129232548
Challenges of Implementing Natural Language Processing
As text and voice-based data, as well as their practical applications, vary widely, NLP needs to include several differe...
How Traditional Companies Can Utilize AI And ML20200129231534
How Traditional Companies Can Utilize AI And ML
Have you ever noticed how accurate Netflix's recommendations are to your taste? And how is Google Maps so confident I’m ...
Aisera Launches AI Service Management Platform20200129181631
Aisera Launches AI Service Management Platform
Aisera, the world’s first artificial intelligence (AI) driven service experience solution, announced its launch in a hig...
Aisera Launches Product for Service Management20200128221913
Aisera Launches Product for Service Management
Aisera, a provider of an AI-driven service experience solution, is launching its debut product that will deliver transfo...
Aisera Launches AI Service Management (AISM) Platform20200128173034
Aisera Launches AI Service Management (AISM) Platform
Aisera, the world's first artificial intelligence (AI) driven service experience solution, announced its launch in a hig...
Artificial Intelligence ‘Needs to Be Regulated,’ Says CEO20200121211742
Artificial Intelligence ‘Needs to Be Regulated,’ Says CEO
Alphabet Inc.’s chief executive officer urged the U.S. and European Union to coordinate regulatory approaches on artific...
Gartner Says Global IT Spending Trillions in 202020200120175658
Gartner Says Global IT Spending Trillions in 2020
Worldwide IT spending is projected to total $3.9 trillion in 2020, an increase of 3.4% from 2019, according to the lates...
AI and ML Revolutionizes Customer Experience20200115191709
AI and ML Revolutionizes Customer Experience
These days, it’s almost a truism that the CIO role has transformed from the sometimes pedestrian task of “running IT sys...
AI-Automated Customer Service is the Future20200115191232
AI-Automated Customer Service is the Future
Here’s how AI-driven automation technologies are changing customer service by delivering faster and more accurate assist...
The Power Of Conversational RPA And AI20200115190834
The Power Of Conversational RPA And AI
Robotic process automation (RPA) technology is transforming how businesses operate. Today, RPA software can work with bu...
Top 10 Predictions for AI in IT Operations20200115190405
Top 10 Predictions for AI in IT Operations
Gartner first coined the term "AIOps" a few years ago to describe "artificial intelligence for IT operations," and over ...
What Enterprises Need To Do To Scale RPA20200115185248
What Enterprises Need To Do To Scale RPA
Many business enterprises are implementing robotic process automation (RPA) pilots, deploying one or more robots in thei...
AI Customer Experience Enriches Customers And Employees20200113185340
AI Customer Experience Enriches Customers And Employees
Among the technology, trends shaping 2019 and beyond, the adaptation of artificial intelligence (AI) to shape and propel...
2020 Will Be The Year Enterprise Applications Go Cloud Native20200113182216
2020 Will Be The Year Enterprise Applications Go Cloud Native
Already this year, we’ve seen tremendous progress in advancing IT infrastructures and services to help companies acceler...
The Decade of Deep Learning20200110185329
The Decade of Deep Learning
As the 2010’s draw to a close, it’s worth taking a look back at the monumental progress that has been made in Deep Learn...
The Heady Reality of AI20191223215048
The Heady Reality of AI
AI has grown phenomenally in the last decade. One of the current big AI trends in the world is looking for places where ...
7 Artificial Intelligence Trends to Watch in 202020191220222512
7 Artificial Intelligence Trends to Watch in 2020
2020 is shaping up to be an exciting year for AI development. Artificial Intelligence offers great potential and, for so...
Top 8 Cloud Computing Trends for 202020191220213106
Top 8 Cloud Computing Trends for 2020
Cloud computing has proven transformational for businesses and society as a whole over the last decade. What’s in store ...
CIO 2020 Predictions: 10 Disruptive Predictions20191220212123
CIO 2020 Predictions: 10 Disruptive Predictions
By 2025, the CEO, CIO, and CXO partnership team must exploit the digital power of enterprise innovation with disruptive ...
17 Tech Predictions for 2020 – and Beyond20191220205853
17 Tech Predictions for 2020 – and Beyond
IT leaders look at the road ahead and predict what’s next for RPA, AI, 5G, quantum computing, cybersecurity, and more. W...
3 Reasons to Focus on the Bright Side of AI20191220205440
3 Reasons to Focus on the Bright Side of AI
Despite the growing ubiquity of AI, many IT leaders still feel anxious about their risks and unsure of the opportunities...
Are You Getting the Best Results from RPA?20191220205013
Are You Getting the Best Results from RPA?
It’s quite easy for RPA projects to derail and sometimes fail. Here are some common reasons why. The robotic process aut...
8 Biggest AI Trends of 2020, According to Experts20191220204433
8 Biggest AI Trends of 2020, According to Experts
Artificial intelligence is one of the fastest moving and least predictable industries. Just think about all the things t...
Predictions 2020: The Plan Ahead in Cloud Computing20191216190514
Predictions 2020: The Plan Ahead in Cloud Computing
Cloud computing has been a Top 3 trends in IT since it took root with the introduction of AWS's S3 data storage in late ...
2020 AI Predictions: RPA in Enterprise and Consumer Markets20191216185810
2020 AI Predictions: RPA in Enterprise and Consumer Markets
Watch for RPA to drive front-end enterprise digital transformation. One of the hottest goals in today’s major global ind...
CIO Role: 3 Areas to Focus on in 202020191216183800
CIO Role: 3 Areas to Focus on in 2020
Emerging technologies such as quantum computing and artificial intelligence create new security considerations and chang...
Use RPA And AI For Project Management20191212010634
Use RPA And AI For Project Management
Advanced technologies in robotic process automation (RPA) such as AI, machine learning, cognitive computing and pattern ...
Forbes 2020 AI Predictions20191212002900
Forbes 2020 AI Predictions
Many predicted the advent of natural interfaces like search and voice for analysis. Conversational AI or Big Data weren’...
Advances in AIOps for a Better Data Center20191212002347
Advances in AIOps for a Better Data Center
Advances in technology these days are on the rise and the evolution of AI as an operational component poses specific cha...
Don’t Overlook this Low-Hanging Fruit for RPA Success20191211235007
Don’t Overlook this Low-Hanging Fruit for RPA Success
If you’re researching RPA, one of the last things you probably want to hear about is software testing. RPA is undeniably...
The Top ITSM Trends for 202020191125224816
The Top ITSM Trends for 2020
IT service management (ITSM) plays an important role in how businesses use technology to improve their overall performan...
AI is Making Workplace Leaders More Productive20191125224242
AI is Making Workplace Leaders More Productive
No matter how we feel about artificial intelligence in the workplace, we can’t deny its transformative power. Today, the...
Google Plans to Make AI Less Mysterious20191125192317
Google Plans to Make AI Less Mysterious
There is a problem with artificial intelligence. It can be amazing at churning through gigantic amounts of data to solve...
Top AI Predictions For 2020 From IDC and Forrester20191123002752
Top AI Predictions For 2020 From IDC and Forrester
IDC and Forrester issued recently their predictions for artificial intelligence (AI) in 2020 and beyond. While external ...
RPA is good, but RPA-as-a-Service is better20191123002037
RPA is good, but RPA-as-a-Service is better
Robotic process automation (RPA) has proven to significantly increase in efficiency for companies that choose to adopt i...
IT Enables Scale in Digital Transformation20191123001545
IT Enables Scale in Digital Transformation
Few corporate functions have seen their role disrupted as much as IT these last few years. The help desk days are long g...
AI And Machine Learning Trends To Watch In 202020191123001041
AI And Machine Learning Trends To Watch In 2020
While efforts to bring conversational AI to the mass market began in earnest a few years ago, the technology is expected...
CIOs Will Face Management and Cost Control Challenges in 202020191123000351
CIOs Will Face Management and Cost Control Challenges in 2020
If the predictions made in a recent Forrester report prove true, 2020 will be a year of cost control and people manageme...
Evaluating RPA Tools? 32 Questions IT Leaders Should Ask20191122233531
Evaluating RPA Tools? 32 Questions IT Leaders Should Ask
Let’s start off with the bad news. Nearly half (40%) of RPA implementations never advance beyond the pilot phase. When t...
Why an AI Wave Could Hit the Business World in 202020191122232248
Why an AI Wave Could Hit the Business World in 2020
The promise of artificial intelligence—that it can turn masses of fuzzy data into money-making moves—is becoming less sc...
Automation Could Replace up to 800 Million Jobs by 203520191113174826
Automation Could Replace up to 800 Million Jobs by 2035
Some half of all jobs worldwide — or up to 800 million total jobs — could be at risk of becoming obsolete by 2035 due to...
Transition to AI Will Be ‘Brutal’ for Many Companies, ex-CEO Warns20191106001822
Transition to AI Will Be ‘Brutal’ for Many Companies, ex-CEO Warns
“It’s going to be brutal,” he told the room in his keynote address.John Chambers – the former Cisco CEO who grew the net...
Conversational RPA Synergizes the Power of RPA and AI20191105221904
Conversational RPA Synergizes the Power of RPA and AI
Conversational RPA Synergizes the Power of RPA and AIR...
Manual Business Functions That Should Be Automated20191010193505
Manual Business Functions That Should Be Automated
The age of automation is upon us. While businesses have started embracing artificial intelligence (AI) and machine learn...
Conversational AI – What Is It?20191008171544
Conversational AI – What Is It?
What is the primary method of online communication today? Surely, it’s social media, right? Everyone and his and her gra...
Online Services Unexpectedly Shut Down? Get Back Online20190930224326
Online Services Unexpectedly Shut Down? Get Back Online
In today’s digital world, consumers expect the online services they use to work smoothly and seamlessly, 24/7. Unfortuna...
Gartner Lifts the Lid on Barriers to AI Adoption20190923173257
Gartner Lifts the Lid on Barriers to AI Adoption
Research and advisory firm Gartner has highlighted three barriers to the adoption of artificial intelligence (AI), listi...
How AI Customer Experience Enriches Customers And Employees20190920165910
How AI Customer Experience Enriches Customers And Employees
How AI Customer Experience Enriches Customers And EmployeesArtificial intelligence (AI), machine learning (ML), and natu...
AI in IT Infrastructure Transforms How Work Gets Done20190912203243
AI in IT Infrastructure Transforms How Work Gets Done
Technology providers are investing huge sums to infuse AI into their products and services. The industry press touts the...
Artificial Intelligence: Why It’s Essential For Digital Platforms20190912201908
Artificial Intelligence: Why It’s Essential For Digital Platforms
Companies widely recognize the potential power of artificial intelligence (AI). They instinctively understand that it fe...
Spending on Customer Experience Technologies Will Reach $641 Billion in 2022, According to IDC20190903190012
Spending on Customer Experience Technologies Will Reach $641 Billion in 2022, According to IDC
Worldwide spending on customer experience (CX) technologies will total $508 billion in 2019, an increase of 7.9% over 20...
Software Ate the World, Now AI Is Eating Software20190903185140
Software Ate the World, Now AI Is Eating Software
Marc Andreessen famously said that “Software is eating the world” and everyone gushed into the room. This was as much a ...
Top 10 Digital Transformation Trends for 202020190826192410
Top 10 Digital Transformation Trends for 2020
Over the last few years, most discussions about the next year’s Digital Transformation trends had begun to feel a bit re...
Gartner AI Survey: Top Motivators Driving AI Adoption20190821215327
Gartner AI Survey: Top Motivators Driving AI Adoption
Gartner AI Survey: Top Motivators Driving AI AdoptionInvestment in AI is moving forward. Organizations are moving fast t...
IT Needs to Embrace Complexity to Take Control of Its Own Destiny20190821201446
IT Needs to Embrace Complexity to Take Control of Its Own Destiny
Driven by customer and user expectations as well as an ever-growing array of traditional and nontraditional competitors,...
Behind The Scenes, These Bots Deliver Better Customer Service20190821192215
Behind The Scenes, These Bots Deliver Better Customer Service
On the second floor of a high-rise office building in Richmond, Va., six bots are quietly delivering better customer ser...
Corporate Reinvention Also Means Change for IT Operation to Meet New Business Needs20190820160435
Corporate Reinvention Also Means Change for IT Operation to Meet New Business Needs
It was wonderful to catch up with the co-hosts of theCUBE at Adobe's Summit event earlier this year. This resulting arti...
Aisera: Redefining Employee and Customer Experiences20190812194353
Aisera: Redefining Employee and Customer Experiences
Great customer service is the key to retain as well as expand the customer base and stay ahead of the competition for or...
AI Powers ‘Self-Healing’ Technology20190812185428
AI Powers ‘Self-Healing’ Technology
Organizations use artificial intelligence to automate operations as IT grows more complex. Companies are tapping ar...
AI For CXOs – Redefining The Future Of Leadership In The AI Era20190801224342
AI For CXOs – Redefining The Future Of Leadership In The AI Era
AI For CXOs - Redefining The Future Of Leadership In The AI EraArtificial intelligence is getting ubiquitous and is tran...
Manifesting legacy: Looking beyond the digital era20190801221837
Manifesting legacy: Looking beyond the digital era
Manifesting CIO legacy beyond the digital eraThe role of the chief information officer is expanding beyond that of a tec...
Al and ML Revolutionizes Customer Experience20190729164043
Al and ML Revolutionizes Customer Experience
AI and ML Revolutionizes Customer ExperienceThe latest consumer trends have all pointed to customer experience as a key ...
IDC Survey Finds Artificial Intelligence to be a Priority for Organizations20190716225908
IDC Survey Finds Artificial Intelligence to be a Priority for Organizations
IDC Survey Finds Artificial Intelligence to be a Priority for OrganizationsA recent International Data Corporation (IDC)...
Innovative Ways how AI can Enhance Employee Experience20190711002116
Innovative Ways how AI can Enhance Employee Experience
Innovative Ways how AI can Enhance Employee ExperienceWhen we speak about artificial intelligence (AI), much of the indu...
Explore artificial intelligence for ITSM and the tool options20190709001257
Explore artificial intelligence for ITSM and the tool options
Explore artificial intelligence for ITSM, IT Service Desks, and the tool optionsAll AI-enabled ITSM tools aim to streaml...
How to Explain Service Mesh in Plain English20190627205856
How to Explain Service Mesh in Plain English
How to Explain Service Mesh in Plain EnglishWith many different technologies on the rise today, it can be difficult to s...
Getting Started With AI Service Desk Solutions20190627174910
Getting Started With AI Service Desk Solutions
Getting Started With AI-Powered Service Desk SolutionsWe’re in the midst of one of the biggest and most exciting technol...
Keeping up with the Customer Experience Trends of 201920190621213215
Keeping up with the Customer Experience Trends of 2019
Customer experience is evergreen and will always be the most important deciding factor for how customers perceive your b...
Why Robotic Process Automation (RPA) Projects Fail: 4 Factors20190618224627
Why Robotic Process Automation (RPA) Projects Fail: 4 Factors
Why Robotic Process Automation (RPA) Projects Fail: 4 Factors“The typical problem with RPA is the rigidity of the proces...
Leadership: Secrets of Growing and Scaling From $1 to $100M20190604001814
Leadership: Secrets of Growing and Scaling From $1 to $100M
Check out this NextWorld Capital video with industry leaders including Muddu Sudhakar, CEO Aisera; Yvonne Wassenaar, CEO...
Adapting The MVP Model For Testing Your AI20190603222004
Adapting The MVP Model For Testing Your AI
Adapting The MVP Model For Testing Your AIThe MVP Model is an important aspect in the world of tech. Companies are rapid...
Former Federal CIO: Artificial Intelligence Will Change the World20190603215338
Former Federal CIO: Artificial Intelligence Will Change the World
Check out this NextGov article that explores how applying the technology to raw data sets may help transform government ...
A Majority of Data Scientists Lack Competency in Advanced Machine Learning Areas and Technique20190603211207
A Majority of Data Scientists Lack Competency in Advanced Machine Learning Areas and Technique
Check out this Business Broadway article that explores how data science requires the effective application of skills in ...
Improve Customer Experience With Artificial Intelligence20190531215951
Improve Customer Experience With Artificial Intelligence
Check out this Gartner article: Use these 5 steps to select the best AI solution for getting a faster, real-time underst...
Conversational RPA or Intelligent Process Automation20190510211602
Conversational RPA or Intelligent Process Automation
Conversational RPA or Intelligent Process AutomationConversational RPA is a topic that has gained traction recently. Wit...
Exploit Everyday AI in the Digital Workplace20190326181355
Exploit Everyday AI in the Digital Workplace
Artificial intelligence serves many uses in and around the workplace. Many people do not recognize the strong role that ...
The CIO’s Guide to Artificial Intelligence20190321163333
The CIO’s Guide to Artificial Intelligence
With the rise of artificially intelligent solutions around the world, it is important for CIOs and others to understand ...
AI & ML now essential for customer service20190320201507
AI & ML now essential for customer service
The implementation of artificial intelligence in applications is instrumental in improving workflow opportunities in the...
Stop Trying To Delight Your Customers20190308010650
Stop Trying To Delight Your Customers
Everyone has been stressing the importance of customer experience, however it can be easy for businesses to overthink th...
The Future of IT20190225135446
The Future of IT
Technology will determine the future of your enterprise. While the need to be customer-driven will endure, an evolving b...
CIOs and the Future of IT20190212152637
CIOs and the Future of IT
There is a growing divide between software that marketers develop and the legacy infrastructure focus that the IT depart...
Predictions 2019: Employee Experience Moves To Center Stage20190212152519
Predictions 2019: Employee Experience Moves To Center Stage
Companies and executives are paying attention to employee experience as never before. There are good reasons for this at...
IDC Customer Service Market Research20190212152340
IDC Customer Service Market Research
Want to see the best and newest market research for customer service? Customer Service Market Research Reports & Ind...
Average cost of a data center outage is $740,357—a 38 percent increase since 201020190212151813
Average cost of a data center outage is $740,357—a 38 percent increase since 2010
The average cost of data center outages are on the rise, and we should be on the lookout. Ponemon Institute and Emerson ...
How to Get the Customer Experience Right in Voice Interactions20190212151258
How to Get the Customer Experience Right in Voice Interactions
The good news is that we are in the midst of some of the greatest technological advances in artificial intelligence (AI)...
(AIOps): Heat or Hype20190121155251
(AIOps): Heat or Hype
There is a growing problem in IT Operations – the actual problem is that IT Operations is growing – very, very fast. IT ...
AIOps Platforms20190121155137
AIOps Platforms
AI is an important technology to develop an understanding for; understanding AI unlocks many doors to understanding the ...
Get started with AIOps tools20190121155040
Get started with AIOps tools
AI serves many uses in the world of technology. One use that AI can be applied to is the automation of certain tasks tha...
How bias in AI happens — and what IT pros can do about it20190121154746
How bias in AI happens — and what IT pros can do about it
Artificial intelligence systems are getting better and smarter, but are they ready to make impartial predictions, recomm...
5 Artificial Intelligence Trends To Watch Out For In 201920190121154628
5 Artificial Intelligence Trends To Watch Out For In 2019
During 2018, we witnessed a dramatic rise in the platforms, tools, and applications based on Machine learning and artifi...
IT Automation with AWS Lambda20190121154502
IT Automation with AWS Lambda
AWS Lambda allows you to easily automate your IT processes so you can focus on writing business logic. With AWS Lambda, ...
Gartner Identifies the Top 10 Strategic Technology Trends for 201920190121154404
Gartner Identifies the Top 10 Strategic Technology Trends for 2019
Gartner defines a strategic technology trend as one with substantial disruptive potential that is beginning to break out...
Cloud Orchestration (Cloud Orchestrator)20190121154243
Cloud Orchestration (Cloud Orchestrator)
Cloud orchestration is the use of programming technology to manage the interconnections and interactions among workloads...
Training for Cloud Skills: From ITSM to CSM (Cloud Service Management)20190121154103
Training for Cloud Skills: From ITSM to CSM (Cloud Service Management)
Cloud is a recurring theme in IT training at the moment as interest in cloud training has started to accelerate in recen...
Cloud Service Management20190121154019
Cloud Service Management
Cloud service management is concerned with aligning both worlds, that is, the world of cloud computing and service manag...
Customers Come with Baggage20190121153009
Customers Come with Baggage
When consumers contact customer service, more than half (53 percent) of their perceptions of the outcome is determined b...
Kick-Ass Customer Service20190121152931
Kick-Ass Customer Service
Think about the last time you flew. When you checked in, did you use a self-service option—like the airline’s website, a...
Stop Exceeding Customer Expectations: To Create Immediate Loyalty Do This Instead20190121152822
Stop Exceeding Customer Expectations: To Create Immediate Loyalty Do This Instead
A few years back I was part a global account team and we were failing with a Fortune 100 client. We tried everything: we...
ITSM (IT Service Management)20190121152139
ITSM (IT Service Management)
IT service management (ITSM) is a general term that describes a strategic approach to design, deliver, manage and improv...
10 Automation and AI Tips for Working Smarter on the IT Service Desk20190121152025
10 Automation and AI Tips for Working Smarter on the IT Service Desk
Think about your IT service desk for a moment – how well is it faring as the business and IT landscapes rapidly change a...
The 8 IT service management metrics that matter most20190121151925
The 8 IT service management metrics that matter most
With the growing importance of IT and its management, it is important to discuss the data and metrics that follow. Despi...
How artificial intelligence may replace today’s IT service desk20190121151826
How artificial intelligence may replace today’s IT service desk
Artificial intelligence is talked about constantly, and voice technology is nothing new. Both have changed the way peopl...
Conversational AI Is Coming To The Service Desk20190121151633
Conversational AI Is Coming To The Service Desk
Conversational AI is often associated with the "chatbot" phenomenon. It started with the consumer-driven chatbot craze i...
Customer Service Trends to Track for the Future20190120133442
Customer Service Trends to Track for the Future
In a world that’s changing by the second with technological advancements, it only makes sense that the same is happening...
Top Customer Service Trends For 201820190120133318
Top Customer Service Trends For 2018
Great customer service is not just about cutting costs or making operations more efficient. Instead, it’s a systematic r...
Six Trends That Will Shape Customer Service In 2018 (For Better Or Worse)20190120131945
Six Trends That Will Shape Customer Service In 2018 (For Better Or Worse)
You may still be writing “2017” on forms, but no one can deny that 2018 is in full swing. So what does the year hold for...