The Top ITSM Trends for 202020191125224816

The Top ITSM Trends for 2020

IT service management (ITSM) plays an important role in how businesses use technology to improve their overall performan...
AI is Making Workplace Leaders More Productive20191125224242

AI is Making Workplace Leaders More Productive

No matter how we feel about artificial intelligence in the workplace, we can’t deny its transformative power. Today, the...
Google Plans to Make AI Less Mysterious20191125192317

Google Plans to Make AI Less Mysterious

There is a problem with artificial intelligence. It can be amazing at churning through gigantic amounts of data to solve...
Top AI Predictions For 2020 From IDC and Forrester20191123002752

Top AI Predictions For 2020 From IDC and Forrester

IDC and Forrester issued recently their predictions for artificial intelligence (AI) in 2020 and beyond. While external ...
RPA is good, but RPA-as-a-Service is better20191123002037

RPA is good, but RPA-as-a-Service is better

Robotic process automation (RPA) has proven to significantly increase in efficiency for companies that choose to adopt i...
IT Enables Scale in Digital Transformation20191123001545

IT Enables Scale in Digital Transformation

Few corporate functions have seen their role disrupted as much as IT these last few years. The help desk days are long g...
AI And Machine Learning Trends To Watch In 202020191123001041

AI And Machine Learning Trends To Watch In 2020

While efforts to bring conversational AI to the mass market began in earnest a few years ago, the technology is expected...
CIOs Will Face Management and Cost Control Challenges in 202020191123000351

CIOs Will Face Management and Cost Control Challenges in 2020

If the predictions made in a recent Forrester report prove true, 2020 will be a year of cost control and people manageme...
Evaluating RPA Tools? 32 Questions IT Leaders Should Ask20191122233531

Evaluating RPA Tools? 32 Questions IT Leaders Should Ask

Let’s start off with the bad news. Nearly half (40%) of RPA implementations never advance beyond the pilot phase. When t...
Why an AI Wave Could Hit the Business World in 202020191122232248

Why an AI Wave Could Hit the Business World in 2020

The promise of artificial intelligence—that it can turn masses of fuzzy data into money-making moves—is becoming less sc...
Automation Could Replace up to 800 Million Jobs by 203520191113174826

Automation Could Replace up to 800 Million Jobs by 2035

Some half of all jobs worldwide — or up to 800 million total jobs — could be at risk of becoming obsolete by 2035 due to...
Transition to AI Will Be ‘Brutal’ for Many Companies, ex-CEO Warns20191106001822

Transition to AI Will Be ‘Brutal’ for Many Companies, ex-CEO Warns

“It’s going to be brutal,” he told the room in his keynote address.John Chambers – the former Cisco CEO who grew the net...
Conversational RPA Synergizes the Power of RPA and AI20191105221904

Conversational RPA Synergizes the Power of RPA and AI

Robotic process automation (RPA) technology is transforming how businesses operate. Today, RPA software can work with bu...
Manual Business Functions That Should Be Automated20191010193505

Manual Business Functions That Should Be Automated

The age of automation is upon us. While businesses have started embracing artificial intelligence (AI) and machine learn...
Conversational AI – What Is It?20191008171544

Conversational AI – What Is It?

What is the primary method of online communication today? Surely, it’s social media, right? Everyone and his and her gra...
Online Services Unexpectedly Shut Down? Get Back Online20190930224326

Online Services Unexpectedly Shut Down? Get Back Online

In today’s digital world, consumers expect the online services they use to work smoothly and seamlessly, 24/7. Unfortuna...
Gartner Lifts the Lid on Barriers to AI Adoption20190923173257

Gartner Lifts the Lid on Barriers to AI Adoption

Research and advisory firm Gartner has highlighted three barriers to the adoption of artificial intelligence (AI), listi...
How AI Customer Experience Enriches Customers And Employees20190920165910

How AI Customer Experience Enriches Customers And Employees

  How AI Customer Experience Enriches Customers And EmployeesArtificial intelligence (AI), machine learning (ML), and na...
An Overview of Conversational AI20190916214421

An Overview of Conversational AI

Conversational AI refers to the use of messaging apps, speech-based assistants and chatbots to automate communication an...
AI in IT Infrastructure Transforms How Work Gets Done20190912203243

AI in IT Infrastructure Transforms How Work Gets Done

Technology providers are investing huge sums to infuse AI into their products and services. The industry press touts the...
Artificial Intelligence: Why It’s Essential For Digital Platforms20190912201908

Artificial Intelligence: Why It’s Essential For Digital Platforms

Companies widely recognize the potential power of artificial intelligence (AI). They instinctively understand that it fe...
Spending on Customer Experience Technologies Will Reach $641 Billion in 2022, According to IDC20190903190012

Spending on Customer Experience Technologies Will Reach $641 Billion in 2022, According to IDC

Worldwide spending on customer experience (CX) technologies will total $508 billion in 2019, an increase of 7.9% over 20...
Software Ate the World, Now AI Is Eating Software20190903185140

Software Ate the World, Now AI Is Eating Software

Marc Andreessen famously said that “Software is eating the world” and everyone gushed into the room. This was as much a ...
Top 10 Digital Transformation Trends for 202020190826192410

Top 10 Digital Transformation Trends for 2020

Over the last few years, most discussions about the next year’s Digital Transformation trends had begun to feel a bit re...
Gartner AI Survey: Top Motivators Driving AI Adoption20190821215327

Gartner AI Survey: Top Motivators Driving AI Adoption

Gartner AI Survey: Top Motivators Driving AI AdoptionInvestment in AI is moving forward. Organizations are moving fast t...
IT Needs to Embrace Complexity to Take Control of Its Own Destiny20190821201446

IT Needs to Embrace Complexity to Take Control of Its Own Destiny

Driven by customer and user expectations as well as an ever-growing array of traditional and nontraditional competitors,...
Behind The Scenes, These Bots Deliver Better Customer Service20190821192215

Behind The Scenes, These Bots Deliver Better Customer Service

On the second floor of a high-rise office building in Richmond, Va., six bots are quietly delivering better customer ser...
Corporate Reinvention Also Means Change for IT Operation to Meet New Business Needs20190820160435

Corporate Reinvention Also Means Change for IT Operation to Meet New Business Needs

It was wonderful to catch up with the co-hosts of theCUBE at Adobe's Summit event earlier this year. This resulting arti...
Aisera: Redefining Employee and Customer Experiences20190812194353

Aisera: Redefining Employee and Customer Experiences

Great customer service is the key to retain as well as expand the customer base and stay ahead of the competition for or...
AI Powers ‘Self-Healing’ Technology20190812185428

AI Powers ‘Self-Healing’ Technology

Organizations use artificial intelligence to automate operations as IT grows more complex. Companies are tapping ar...
AI to establish self-healing ITSM20190805164115

AI to establish self-healing ITSM

AI to establish self-healing ITSMAdobe has embraced AI, ML, NLP and other emerging technologies to improve the company’s...
America Can’t Shake the Cost Disease20190805163309

America Can’t Shake the Cost Disease

America Can’t Shake the Cost DiseaseRising wages have little to do with the huge increases in prices for health care and...
AI For CXOs – Redefining The Future Of Leadership In The AI Era20190801224342

AI For CXOs – Redefining The Future Of Leadership In The AI Era

AI For CXOs - Redefining The Future Of Leadership In The AI EraArtificial intelligence is getting ubiquitous and is tran...
Manifesting legacy: Looking beyond the digital era20190801221837

Manifesting legacy: Looking beyond the digital era

Manifesting CIO legacy beyond the digital eraThe role of the chief information officer is expanding beyond that of a tec...
Al and ML Revolutionizes Customer Experience20190729164043

Al and ML Revolutionizes Customer Experience

AI and ML Revolutionizes Customer ExperienceThe latest consumer trends have all pointed to customer experience as a key ...
IDC Survey Finds Artificial Intelligence to be a Priority for Organizations20190716225908

IDC Survey Finds Artificial Intelligence to be a Priority for Organizations

IDC Survey Finds Artificial Intelligence to be a Priority for OrganizationsA recent International Data Corporation (IDC)...
70% of U.S. Employees Hold Positive View of Artificial Intelligence in the Workplace Today20190711005216

70% of U.S. Employees Hold Positive View of Artificial Intelligence in the Workplace Today

70% of U.S. Employees Hold Positive View of Artificial Intelligence in the Workplace TodayA Genesys survey results chall...
Innovative Ways how AI can Enhance Employee Experience20190711002116

Innovative Ways how AI can Enhance Employee Experience

Innovative Ways how AI can Enhance Employee ExperienceWhen we speak about artificial intelligence (AI), much of the indu...
Explore artificial intelligence for ITSM and the tool options20190709001257

Explore artificial intelligence for ITSM and the tool options

Explore artificial intelligence for ITSM and the tool optionsAll AI-enabled ITSM tools aim to streamline and automate IT...
How to Explain Service Mesh in Plain English20190627205856

How to Explain Service Mesh in Plain English

How to Explain Service Mesh in Plain EnglishWith many different technologies on the rise today, it can be difficult to s...