Introduction to AI Automation in Productivity
AI is everywhere – just ask anyone where they work these days, and chances are, it involves artificial intelligence. From streamlining workflows to generating content, the AI landscape is flooded with thousands of tools promising to boost productivity.
But with so much noise, how do you separate the hype from the truly helpful? Choosing the right AI automation tool isn’t just about jumping on the bandwagon – it’s about finding a solution that will drive real impact, efficiency, and value for your organization. While these tools can significantly contribute to boosting productivity, users should also be mindful of the learning curve that comes with adopting new platforms.
What are AI Automation Tools?
AI automation tools are software applications that take advantage of artificial intelligence and machine learning to enhance the way businesses operate. Unlike traditional automation, which relies on defined rules to follow, AI automation is intelligent, adaptive, and able to deal with many kinds of circumstances, including unstructured data or even random inputs.
These tools analyze massive amounts of data, detect patterns, and make real-time decisions; meaning, depending on what industry you are in or what scenario you are managing, they can generate efficiencies, reduce human effort, and increase accuracy, whether by responding to customer inquiries, writing content, or managing workflows. The real capabilities of AI automation are decidedly broad:
- Respond to natural language while maintaining context
- Continuously learn from previous interactions to improve performance by leveraging a machine learning algorithm
- Predict outcomes and recommend next steps using historical data
- Handle complex tasks with minimal oversight
- Scale without limits across teams, systems, and departments
- Automating repetitive tasks
Many AI automation tools also serve as knowledge management systems, helping businesses organize, retrieve, and utilize information efficiently within their workflows.
As businesses seek smarter, faster, and more scalable ways to operate, AI automation is becoming a cornerstone of modern productivity. According to Gartner, by 2028, generative AI alone will account for over $1 trillion in global spending, underscoring just how central AI automation has become.
Best AI Automation Tools Must-Have Features
When business leaders are choosing the perfect AI tool for their business, it’s important to know what features to look for. So, what makes up the best AI automation tool?
- Intelligent decision-making: AI tools are meant to augment humans and help them make better decisions using data with predictive analytics, pattern or anomaly recognition, and contextual awareness to ensure that the tool isn’t just fast but provides strategic meaning.
- Natural Language Processing (NLP): Humans rarely speak in perfect grammar, and on bad days, even autocorrect can’t save your typos. NLP allows AI to interpret user input – no matter how it’s phrased – and understand not just what you’re saying, but the context and intent behind it.
- Scalability Across Functions and Teams: A business is only as strong as the teams that keep it running. An AI tool needs to be able to work across multiple departments because the last thing employees need is to juggle different tools just to get answers from HR, IT, or Finance. A unified experience not only saves time but also makes it easier for everyone to get the help they need, no matter which department.
- Self-learning Capabilities: Just as humans learn the more they do something, an AI tool needs to be able to do the same. Based on user behaviors and historical data, it should improve performance over time, reducing the need for retraining.
- Seamless Integration with Existing Systems: AI tools are expensive enough, but having to rip and replace all your existing systems on top of that can make the costs skyrocket. AI automation tools need to seamlessly integrate with your existing enterprise applications and systems like Salesforce, ServiceNow, Microsoft Teams, and more. The best solutions feature a user-friendly user interface, making it easy to connect with other tools and streamline workflow automation for enhanced productivity.
How We Choose the Best AI Automation Tools
The market is flooded with millions of AI tools, but not all of them fit the bill. Here are the key criteria we considered when recommending the best AI automation tools. When evaluating cost, it’s important to note that many AI automation tools offer a free plan, a free plans, or a free version, allowing users to test features before committing to a paid subscription.
Scalability
A great AI tool isn’t just built for today’s needs—it’s ready for tomorrow’s growth. Whether supporting one team or the entire organization, the tool should be able to handle increasing volumes of users, data, and workflows without compromising performance. The best platforms scale effortlessly across departments and geographies, so businesses don’t need to reinvest every time they expand or shift priorities.
Accuracy
Automation only helps when it’s precise and not hallucinating. The AI tools are reviewed for how well they understand what people are asking for and how reliably they deliver the correct results, especially in high-volume or fast-paced environments. Advanced AI automation tools use AI grounding to ensure their responses are accurate and context-aware by connecting to trusted external data sources.
Security & Compliance
Protecting sensitive data should never be optional. The best tools follow strict security protocols and comply with enterprise standards like SOC 2, HIPAA, and GDPR.
Integration
A powerful AI tool should work with the systems a business already relies on, not around them. Whether it’s Salesforce for sales, ServiceNow for IT, or Workday for HR, the best tools connect directly to these platforms to pull data, trigger actions, and deliver value within existing workflows.
The CLASSic Framework
This holistic approach follows the CLASSic Framework developed by Aisera, which is used to evaluate AI agents across five key dimensions:
- Cost: Measures operational expenses, including API usage, token consumption, and infrastructure overhead
- Latency: Assesses end-to-end response times
- Accuracy: Evaluates correctness in selecting and executing workflows
- Security: Checks consistency and robustness across diverse inputs, domains, and varying conditions
- Stability: Assesses resilience against adversarial inputs, prompt injections, and potential data leaks
This framework helps identify AI automation tools that aren’t just powerful on paper, but actually work in the environments where they’re needed most.
Best AI Automation Tools by Category
Overview Table
Category | Top Tools |
Content Creation | Writer, ChatGPT, Claude, Jasper |
Agentic AI Platform | Aisera, ServiceNow |
Chatbot and Conversational AI | Aisera, ChatGPT, Perplexity |
Human Resources | Aisera, Workday, Leena AI, Paradox |
System of AI agents/Multi-agent system | Aisera |
AI for ITSM | Aisera, ServiceNow, BMC Helix |
AI for IT Operations | Aisera, ServiceNow |
AI for IT Service Desk | Aisera, Rezolve.ai, Moveworks |
Business Automation | Aisera, UiPath, Automation Anywhere |
Enterprise Search | Glean, Coveo, Algolia |
Voice and Music Generation | ElevenLabs, Suno, AIVA |
AI Assistants and Copilots | Aisera Assistant, Microsoft Copilot, Gemini |
Customer Experience & Support | Aisera, Kore.ai, Ada, Cognigy |
Productivity | Aisera, Clockwise, Reclaim, Fathom |
Presentation | Beautiful.ai, Canva, Gamma |
Project Management | Asana AI, Notion AI, ClickUp |
Video Generation | Synthesia, Google Veo, OpusClip |
Multi-modality | Aisera, Gemini |
Knowledge Generation | Guru, Scribe AI, Jasper |
App Builders & Coding | Lovable, Cursor |
– Content Generation Tools
The way that businesses produce content is changing as a result of GenAI. There is a wide variety of tools available that deliver end-to-end solutions to create and/or refine content in various formats and are capable of doing much more than just writing as we understand it. AI generates professional presentations, slides, and responses based on user input, streamlining the content creation process.
Generative AI streamlines the process of creating content by:
- Drafting blogs, emails, presentations, and documents in a matter of seconds
- Refining tone, grammar, and structure to ensure brand alignment across all outputs
- Repurposing text into visuals, videos, slides, or summaries for different platforms and audiences
- Offering suggestions, outlines, and headlines to help overcome writer’s block and boost creativity
Writer
Writer is an AI platform for content generation designed for businesses struggling to keep consistent, on-brand communication across all teams.
- Uses custom style guides and terminology controls to ensure content aligns with brand voice
- Supports marketing, sales, HR, and documentation content at scale
- Includes grammar, tone, and clarity enhancements for polished, professional writing
ChatGPT
ChatGPT is a conversational AI platform from OpenAI that is popular for a variety of modes of content generation and ideation.
- Creation of content in a variety of formats such as emails, presentations, blogs, FAQs, code, etc.
- Conversational capabilities that maintain context and can iterate and brainstorm
- Enables image or document uploads and generates content based on visual or textual information
- Helps users brainstorm ideas for presentations, code, or content
Claude
Anthropic created Claude, an AI assistant, with a focus on content generation, context handling, and safety.
- Strong in long-form writing, summarization, and in-depth reasoning
- Handles large documents and conversations with extended memory capabilities
- Creates human-like emails, marketing materials, presentations, etc.
Jasper
Jasper is a marketing-focused AI writing tool designed to assist teams in producing brand-messaging-specific, high-converting content.
- Provides blogs, ads, social media, and website copy templates
- Adapts voice, tone, and messaging to meet brand standards
- Incorporates analytics and collaboration tools to optimize marketing processes
- Offers pre-built templates that help users quickly start projects and customize content
– Agentic AI Platform
Agentic AI platforms enable the coordination of multiple AI agents through orchestration, allowing them to plan, reason, and execute complex tasks across systems, contextually and with minimal human input. These platforms excel at handling specific tasks such as data analysis, coding, or customer responses, making them ideal for targeted workflow automation that streamlines business operations. Agentic AI systems are built to be autonomous, context-aware, and goal-driven.
- Automating multi-step workflows with minimal manual intervention
- Coordinating tasks across departments, applications, and systems in real time
- Making dynamic decisions based on context, goals, and evolving data
- Reducing reliance on hardcoded logic by enabling flexible, autonomous behavior
Aisera
Aisera is an Agentic AI platform that uses a system of AI agents to autonomously resolve tasks across IT, HR, Customer Service, and more with minimal human intervention to boost business-wide productivity.
- Orchestrates multiple specialized AI agents across all departments to collaborate on end-to-end task resolution, handling specific tasks with precision
- Enables organizations to build, deploy, and manage Aisera and third-party AI agents that autonomously coordinate decision-making, orchestrate intelligent processes, and execute tasks at scale
- Supports proactive workflows by detecting issues (e.g., outages, policy gaps) and initiating multi-step actions for workflow automation
- Maintains context and memory across systems, enabling agents to reason through tasks, track progress, and handle exceptions autonomously
ServiceNow
ServiceNow AI Agents act autonomously and proactively. They solve business challenges in IT, customer service, HR, and beyond to drive productivity.
- ServiceNow AI Agents can collaborate and work with third-party AI agents and tools to address specific tasks efficiently
- Deliver personalized and accurate responses with AI agents that ingest knowledge articles, platform data, etc.
- Coordinate complex workflows by reasoning across systems, making decisions, and executing tasks with minimal human input, supporting workflow automation
– Chatbot and Conversational AI
Conversational AI is changing the way employees and customers interact with AI. It enables AI to understand, process, and respond to human language in a natural conversational way.
Aisera
Aisera Assistant is an AI ally that works from within your favorite applications – understanding context, taking actions, and delivering results.
- Enable AI agents to understand intent, anyway it’s said, adapt to any input, and deliver accurate, human-like responses across every channel with agentic conversations
- Build natural language conversational automation with an AI assistant that dynamically identifies and orchestrates API calls to complete complex tasks in real-time
- Receive proactive notifications with an AI assistant, ensuring timely communication for faster incident resolution
- Some conversational AI tools, like Aisera, offer sentiment analysis to better understand user emotions and tailor responses accordingly.
ChatGPT
ChatGPT is a conversational AI platform from OpenAI that is popular for a variety of modes of content generation and ideation.
- Answers a variety of inquiries and converses in natural language
- Supports multi-turn dialogue, brainstorming, and interactive problem-solving
- Enables users to have contextual conversations grounded in uploaded content
- Can be used as an alternative to traditional search engines like Google search \ for content creation and information retrieval.
Perplexity
Perplexity is a conversational AI that combines large language models and live search to provide cited answers in real time.
- Functions as an advanced search engine, providing direct answers and contextual information by leveraging web data.
- Provides concise, reliable answers with clear citations to trusted sources
- Ideal for quick knowledge retrieval, comparisons, and exploratory questions
- Always up-to-date and accurate answers since it is constantly updated with real-world data
– Human Resources
HR departments are using AI to streamline time-consuming processes, enhance employee satisfaction, and make more informed hiring decisions.
Aisera
Aisera’s AI Assistant for HR provides instant, personalized support for employees, from onboarding to benefits to leave requests.
- Auto-resolves HR-related questions by integrating with systems like Workday, SAP SuccessFactors, ADP, and internal policy documents
- Supports tasks such as PTO balance checks, policy clarifications, life event requests, and more, providing employees with 24/7 self-service
- Reduces manual workload for HR teams while improving response time and employee satisfaction
Workday
Workday’s built-in AI capabilities are deeply embedded across its platform, transforming how organizations manage people operations.
- Autonomously recommends personalized career paths, learning content, and internal mobility options
- Automates routine HR processes like time-off requests, payroll checks, and job change workflows
- Helps HR leaders make informed decisions on forecast trends and workforce planning with data
Leena AI
Leena AI is a conversational platform built for HR support, with a focus on employee self-service and satisfaction.
- Provides automated responses to HR queries around policies, documents, and benefits
- Handles onboarding workflows, case management, and real-time employee feedback collection
- Seamlessly integrates with HR systems like SAP SuccessFactors, Workday, and ADP
Paradox
Paradox is an AI recruiting assistant best known for Olivia, its conversational AI that automates the hiring process.
- Engages candidates through mobile-friendly chat to schedule interviews, collect resumes, and answer questions
- Highlights the use of AI-powered resume builders to streamline and enhance the resume creation process for job seekers
- Ideal for frontline and hourly hiring where speed and volume matter
- Frees up recruiters to focus on human interactions while automating administrative tasks
– System of AI Agents
A system of AI agents is an architecture where multiple autonomous AI agents interact and collaborate to achieve specific goals and auto-resolve complex multi-step workflows.
Aisera
Aisera’s system of AI agents works like a trained enterprise support team, with:
- Universal Agent: Acts as the front door for requests and tickets, understanding context, analyzing steps, and determining the most efficient resolution.
- Domain Agents: Specialized AI agents designed for IT, HR, finance, customer service, and more, that leverage domain intelligence and contextual knowledge, enabling them to deliver highly accurate, relevant, and efficient resolutions tailored to the domain they serve. Domain Agents can also be customized for the sales team, providing data-driven insights and performance monitoring to help improve sales performance.
- Task Agents: Execute specific enterprise tasks like expense approvals, procurement requests, and facility bookings, seamlessly integrating with existing business systems, including ServiceNow, Workday, and Microsoft 365.
Aisera’s agentic AI platform is engineered for seamless interoperability and powerful multi-agent collaboration across the enterprise, with native support for the Model Context Protocol (MCP) and Agent-to-Agent (A2A) communication. These systems often provide all features within the same interface, ensuring a seamless user experience. As an A2A-approved partner and an active developer of MCP community servers, Aisera is at the forefront of enterprise orchestrations and multi-agent ecosystems.
– AI for ITSM
AI in IT Service Management (ITSM) involves utilizing artificial intelligence to automate, optimize, and improve IT support and operations. Rather than depending exclusively on human agents for incident management, service requests, and change processes, AI tools can now comprehend user intent, categorize tickets, offer solutions, and execute actions, significantly enhancing service delivery and lowering operational expenses.
AI in ITSM improves IT operations by:
- Automatically resolving repetitive IT issues like password resets, VPN access, and software requests without human intervention
- Improving agent efficiency by categorizing tickets, routing them appropriately, and suggesting the next-best action recommendations
- Minimizing MTTR (Mean Time to Resolution) by actively detecting patterns, anomalies, and root causes before affecting users
Aisera
Using domain-specific AI agents for IT, Aisera’s next-gen ITSM auto-resolves requests and incidents in seconds by automating and orchestrating complex processes seamlessly in real time, on the fly.
- Enhances IT agent operations with proactive incident detection and root cause analysis to reduce mean time to detect (MTTD) and mean time to repair (MTTR
- Empowers employees with 24/7 self-service and proactive AI agents that eliminate repetitive tasks, meet SLAs, and reduce ticket volumes with case deflection
- Boosts ticket deflection and agent productivity with Aisera’s Agent Assist. Embedded in systems like ServiceNow and Jira, Aisera’s next-gen ITSM delivers personalized answers, summaries, and next-best recommendations
- Tracks and addresses recurring issues to analyze root causes, implement fixes, and proactively prevent future disruptions
ServiceNow
ServiceNow leverages AI within its IT Service Management (ITSM) platform to automate tasks, enhance efficiency, and improve user experience.
- Enables self-service with a virtual agent that handles routine IT tasks
- Generate summaries for cases, chats, incidents, and more with Now Assist
- Monitor real-time metrics, detect service bottlenecks, and use AI agents to help quickly triage incidents
BMC Helix
BMC Helix is an AI-driven ITSM solution that blends service management with AIOps to create smarter, more adaptive IT support environments.
- Uses intelligent automation to classify tickets, predict outages, and trigger remediation actions
- Integrates cognitive service management features like chatbot interfaces and NLP-based ticket handling
- Supports hybrid and multi-cloud environments with scalable, AI-enhanced service delivery
– AI for IT Operations
AI for IT Operations (AIOps) predicts major incidents and automates remediations to minimize downtime and reduce operational costs. This reduces costly downtime, accelerates ticket resolution, and boosts IT team productivity.
AI enhances IT operations by:
- Detecting anomalies and performance issues in real time using telemetry and log data
- Automating root cause analysis to quickly identify and resolve the source of problems
- Correlating incidents and events across systems to reduce alert fatigue and improve visibility
Aisera
Aisera’s AIOps platform delivers real-time impact detection, root cause analysis, and autonomous resolution by correlating signals from monitoring, telemetry, and ITSM systems.
- Detects and prevents incidents up to 48 hours before they occur
- Aisera AIOps uses advanced correlation methods to analyze signals from monitoring data and incident management systems, detecting patterns or anomalies that indicate potential issues
- Automates impact analysis and root cause detection by correlating data from incident tickets, monitoring tools, and telemetry data collected from infrastructure, applications, and services
- Reduces alert noise by up to 90% and minimizes alert fatigue by analyzing logs, tickets, alerts, change requests, and more to cluster related incidents automatically
- Empower DevOps, SRE, and ITOps teams with real-time insights that consolidate data from multiple sources, reducing manual investigation
ServiceNow
ServiceNow’s AIOps solution, part of its IT Operations Management (ITOM) suite, focuses on proactive service assurance and intelligent alert management.
- Minimizes user impact and speeds remediation with predictive AIOps, powered by generative AI
- Helps operators triage alerts faster and more accurately with generative AI
- Tracks the dependencies and relationships of supported IT services within a single system of action
– AI for IT Service Desk
Modern IT service desks are rapidly evolving from being a single-function service desk to being part of an enterprise-wide service delivery model. Forward-thinking IT teams are now utilizing AI-driven automation to create unified, self-service experiences that give employees immediate assistance without waiting in ticket queue lines. AI for IT Service Desk reduces costs, maximizes employee productivity, and reduces MTTR with autonomous support.
Aisera
Aisera offers an AI Service Desk built with domain-specific agents that resolve IT issues across various platforms and channels
- Provides 24/7 technical support with an AI service desk while deflecting requests, auto-resolving tickets, and handling complex tasks
- Enables file sharing across different platforms
- Automates endpoint setup and troubleshooting, enforces compliance, and provides proactive device maintenance
- Automatically provision and access software and applications
- Seamlessly integrates with ITSM systems like ServiceNow, Atlassian, and more, along with collaboration tools like Microsoft Teams, Slack, etc.
Moveworks
Moveworks Assistant for IT auto-resolves employee issues across multiple systems and communication channels.
- Auto-resolves common issues like access requests, password resets, and software provisioning
- Operates natively within collaboration tools like Microsoft Teams and Slack
- Delivers personalized, context-aware support by leveraging enterprise data such as org charts, past tickets, and user roles to tailor responses and actions
Rezolve.ai
Rezolve is a full-featured, powerful service management platform built to reduce ticket volume and enhance agent productivity with in-built GenAI assistance.
- Empowers users with intuitive, personalized, and comprehensive self-service capabilities, providing seamless access to IT support
- Integrates directly with your IT and HR ecosystems: SharePoint, BMC, Oracle, PeopleSoft, etc.
- Transforms SLA management with real-time monitoring, configurable notifications, and intelligent escalations
– Business Automation
Over 80% of enterprises are now adopting AI to transform how work gets done across their organizations to streamline repetitive tasks, reduce manual effort, and improve efficiency across teams. Many AI automation tools also include task management and productivity apps to help users stay organized and focused. Additionally, personal AI assistants are available to automate messaging, email drafting, and responses, enhancing individual productivity. Tools are also emerging to help users manage personal projects alongside professional responsibilities. Some solutions can even scrape and analyze web pages for automation and content generation.
Aisera
Aisera’s unified AI agent platform for the enterprise integrates seamlessly with all business systems and applications to automate processes across IT, HR, Finance, and more.
- Leverages domain-specific LLMs that understand the unique needs of each domain and industry, delivering highly accurate and contextually relevant responses to users
- Orchestrates AI agents with a reasoning engine across IT, HR, Finance, Customer Service, and more through a single interface, enabling enterprise-wide resolution and efficiency
- Delivers seamless, human-like experiences across all digital and voice channels, chat, email, and phone, while breaking language barriers for personalized service everywhere
- Integrates seamlessly with hundreds of enterprise systems, including homegrown tools, using Aisera’s open API architecture and extensive connectors
UiPath
UiPath is a pioneer in robotic process automation (RPA) that now blends AI into every stage of automation – from discovery to deployment.
- Identifies high-impact automation areas through process and task mining
- Builds intelligent workflows with low-code, drag-and-drop design tools
- Monitors and governs automations at scale with centralized control
- Delivers personalized support using conversational AI interfaces for both employees and customers
Automation Anywhere
Automation Anywhere combines RPA with AI and analytics to deliver enterprise-grade automation at scale.
- Offers a robust ecosystem of pre-built connectors, packaged APIs, and iPaaS integrations to accelerate workflows with real-time action and data across any system
- Enables AI agents to understand, adapt, and act with precision across systems, departments, and workflows with a process reasoning engine
- Delivers complete visibility into business processes with direction on where to optimize and what to automate
– Enterprise Search
Enterprise search solutions allow employees and customers to efficiently find the most relevant information they need across all public and private data sources, including documents, emails, databases, and more. These solutions are key to boosting productivity in industries with complex knowledge bases, such as professional services, high-tech, and media, by helping employees work more efficiently and fostering innovation.
- Provides a single point of access for information scattered across various systems and repositories within a company
- Enterprise search accesses both structured and unstructured data
- Combines real-time document retrieval with GenAI to deliver accurate, source-grounded answers with retrieval-augmented generation (RAG)
Glean
Glean’s AI-powered workplace search helps employees instantly find the answers they need. It plays a significant role in knowledge management by organizing and retrieving information efficiently across enterprise systems.
- Provides personalized results based on knowledge graph data to ensure that each person sees the information most relevant to them
- Glean searches across all the company’s applications with 100+ connectors
- Understands user queries’ context and retrieves the most relevant answers, drawing from up-to-date information across enterprise systems
Coveo
Coveo offers an AI-powered search that connects people to the most relevant information, insights, and answers. It enhances knowledge management by centralizing and making information easily accessible for quick retrieval and use.
- Improves discoverability by centralizing access to websites, knowledge bases, and catalogs through one intelligent search index
- Uses advanced ML and NLP models to improve search accuracy, reduce zero-result queries, and enhance self-service success
- Supports RAG and GenAI-powered answers by grounding responses in trusted enterprise content with traceable citations
Algolia
Algolia is a flexible AI search and discovery platform that helps enterprises deliver fast, relevant, and dynamic search experiences across digital content.
- Combines keyword and semantic search to deliver highly relevant results in milliseconds
- Leverages AI to identify and boost popular content to stay on top of what’s trending
- Allows real-time indexing and customizable relevance tuning to adapt search to business needs
- Uses RAG to produce accurate, traceable answers grounded in existing content
– Voice and Music Generation
AI is transforming the way voice and music are created, offering powerful tools for content creators, marketers, and developers. Many platforms allow users to generate, edit, and download audio files for further editing or use.
ElevenLabs
A leading voice AI platform that generates high-quality, emotionally expressive speech in multiple languages.
- Offers ultra-realistic voice cloning and text-to-speech with adjustable tone and pace
- Supports content creators, publishers, and accessibility teams
- Includes voice lab tools for training custom voices
Suno
Suno is an AI-powered music generation platform that enables users to generate songs using prompts, images, or videos.
- Generates full-length tracks with lyrics, melody, and instrumentation
- Ideal for social content, creative experimentation, and music ideation
AIVA
AIVA is an AI music generation assistant that allows users to create new songs in more than 250 different styles.
- Specializes in composing classical, cinematic, and ambient tracks for films, ads, games, and content
- Offers pre-set styles or custom creation based on user input and emotional tone
- Allows users to edit, arrange, and download sheet music and audio files
– AI Assistants and Copilots
Aisera Assistant
Aisera Assistant is an AI ally that works from within your favorite applications – understanding context, taking actions, and delivering results.
- Enable AI agents to understand intent, anyway it’s said, adapt to any input, and deliver accurate, human-like responses across every channel with agentic conversations
- Build natural language conversational automation with an AI assistant that dynamically identifies and orchestrates API calls to complete complex tasks in real-time
- Receive proactive notifications with an AI assistant, ensuring timely communication for faster incident resolution
Gemini (Google)
Gemini is Google’s conversational AI assistant, embedded across Workspace tools like Gmail, Docs, and Sheets.
- Helps draft emails, summarize documents, and generate visuals from text prompts
- Integrates into Google’s ecosystem for real-time assistance across tasks
- Learns from ongoing work to provide smarter, contextual suggestions
Meta AI
Meta AI is integrated across Facebook, Instagram, and WhatsApp, powering content generation, social media management, and productivity features to enhance user interaction within Meta platforms.
Microsoft Copilot
Microsoft Copilot is a suite of AI-powered features embedded into Microsoft 365 apps to enhance productivity.
- Supports task automation inside Word, Excel, PowerPoint, Outlook, and Teams
- Offers document summarization, data analysis, and writing assistance
- Works alongside enterprise data via Microsoft Graph and security controls
– Customer Experience & Support
Customer service is everything, and enterprises are turning to AI to streamline support, boost self-service, and improve overall customer satisfaction.
Aisera
Aisera’s AI Agent platform for customer service automates up to 90% of support inquiries across channels and various industries.
- Empowers customers to resolve their queries in seconds, eliminating long wait times and creating a seamless self-service experience
- Smoothly escalates requests to a live agent with conversation logs and recommendations, improving customer satisfaction and agent productivity
- Enhances both agent and customer interactions with real-time recommendations and next-best actions
- Responds to requests with high accuracy by generating responses and summaries using RAG (Retrieval Augmented Generation)
Kore.ai
Kore.ai provides a no-code platform to build intelligent virtual assistants for customer service, sales, and support.
- Supports voice, chat, and IVR channels with advanced NLU
- Offers tools for agent assist, live chat, and automation across journeys
- Enables secure, scalable CX deployments for banking, healthcare, and telecom
Cognigy
Cognigy enables enterprise-grade AI agents to handle customer service tasks through natural conversations.
- Connects with contact center tools like Genesys, Avaya, and NICE
- Offers low-latency voice bots and real-time agent assist
- Built for omnichannel experiences and back-end automation
Ada
Ada is a leading customer support automation platform focused on scaling personalized CX without scaling teams.
- Uses AI to resolve common questions, track orders, and update accounts
- Empowers CX teams with a no-code builder for fast deployment
- Integrates easily with platforms like Zendesk, Salesforce, and Shopify
– Productivity
The biggest advantage of AI is boosting business-wide productivity, whether it’s for your employees or customers. Today, a wide range of AI-powered productivity apps are available to help users efficiently manage both professional and personal projects, making it easier to balance work responsibilities with personal goals and hobbies.
Aisera
Aisera offers a number of productivity features within its Aisera Assistant to simplify processes and maximize employee efficiency.
- GenIQ gives employees the ability to go beyond enterprise data and access public data to get every question answered. Creative ideas and general questions that go beyond relying on corporate data become frictionless
- Autobrief summarizes lengthy documents and files into short, actionable briefs to accelerate resolution and understanding
- Seamlessly integrates with enterprise systems and applications like ServiceNow, Salesforce, and Microsoft Teams to bring automation directly into daily workflows
Clockwise
Clockwise is an AI-powered calendar assistant that helps teams find more focus time and reduce meeting overload.
- Automatically optimizes your calendar by moving flexible meetings
- Syncs team availability to create shared focus blocks
- Integrates with Google Calendar, Slack, and Asana
Reclaim
Reclaim uses AI to defend your time and prioritize the tasks that matter most.
- Auto-schedules habits, tasks, and breaks based on your goals and workload
- Syncs work and personal calendars to avoid conflicts, making it easier to manage both work and personal projects
- Helps teams set boundaries and maintain work-life balance
Fathom
Fathom is an AI meeting assistant that records, transcribes, and summarizes calls so you can focus on the conversation.
- Automatically highlights key moments and action items from Zoom and Google Meet calls
- Generates instant summaries and sends them to tools like Notion, Salesforce, or email
- Reduces the need for manual note-taking during meetings
– Presentation Content Tools
Creating compelling visuals and presentations is no longer limited to professional designers. AI-powered tools now make it easy for anyone to produce polished decks, infographics, social posts, and more with minimal effort.
These tools help by:
- Automatically generating slide layouts, content, and designs from text prompts
- Enhancing visual storytelling with brand-consistent imagery, animations, and icons
- Turning data into charts and visuals that are easy to understand
- Allowing fast editing and content repurposing for different formats and platforms
Canva
Canva uses AI to simplify graphic and presentation design for teams of all sizes.
- Offers Magic Design to instantly generate entire slideshows based on a topic or content prompt
- Auto-generates visual templates, brand kits, and layouts to stay consistent across assets
- Includes a wide range of pre built templates for quick and easy presentation creation
- Includes AI-powered tools for image generation, background removal, and content resizing
Beautiful.ai
Beautiful.ai helps teams build clean, professional presentations quickly with smart design principles baked in.
- Uses AI to auto-format slides as you add content, maintaining alignment and consistency
- Offers customizable templates, including pre built templates, that adapt to your brand and storytelling style for faster project starts
- Integrates as an AI-powered productivity tools with Slack, Zoom, and Google Drive
– Project Management
AI is simplifying how teams plan, track, and complete work. AI-powered project management tools streamline collaboration and integrate with task management systems to enhance productivity. From prioritizing tasks to generating project updates, these tools reduce administrative overhead and help teams stay aligned.
Asana AI
Asana uses AI to suggest goals, predict blockers, and automate workflows. It helps teams stay on track by generating real-time updates, surfacing risks, and streamlining cross-functional collaboration.
- Recommends goals, projects, and tasks using natural language input
- Helps surface risks and bottlenecks before they impact delivery
- Automatically generates summaries and progress updates
Notion AI
Notion AI turns your workspace into an intelligent assistant – summarizing notes, generating action items, and organizing content inside docs, wikis, and project plans.
- Summarizes meeting notes, creates action items, and drafts documents inside projects.
- Uses AI to organize and tag content contextually
- Works across Notion docs, databases, and calendars
ClickUp
ClickUp Brain enhances productivity by generating tasks, automating updates, and creating wikis based on your team’s conversations. It helps reduce project clutter and improve delivery speed.
- ClickUp Brain auto-generates tasks, status reports, and wikis
- Summarizes conversations and project progress instantly
- Supports automation and smart suggestions across workflows
– Video Generation
AI video generation tools allow anyone to create professional-looking videos from text, images, or simple inputs, saving time, production costs, and resources. Many AI video tools now include advanced video editing features, enabling users to efficiently refine and enhance their videos with user-friendly interfaces and powerful editing capabilities.
They simplify video creation by:
- Turning scripts or prompts into narrated, animated videos
- Repurposing long videos into short, shareable clips
- Generating visuals and voiceovers without recording equipment
Synthesia
Synthesia generates AI videos with realistic avatars and voiceovers from simple text inputs. It’s widely used for employee training, onboarding, and global marketing videos, and offers intuitive video editing options for customizing content.
- Generates AI videos with human avatars from plain text
- Supports 120+ languages and accents
- Used widely for training, onboarding, and marketing videos
- Includes built-in video editing tools for easy customization
Google Veo
Google Veo is a cutting-edge generative video model that produces cinematic-quality content from text prompts. It understands movement, lighting, and visual storytelling dynamics, and provides advanced video editing features for creative professionals.
- Google’s generative video tool that creates cinematic-quality clips from text prompts
- Understands motion, lighting, and camera angles
- Ideal for creatives exploring short-form storytelling
- Offers video editing capabilities for further refinement
OpusClip
OpusClip uses AI to transform long-form content into short-form social clips. It detects the most engaging moments, adds captions, and formats videos for TikTok, YouTube Shorts, and more, with integrated video editing tools for quick adjustments.
- AI repurposing tool that turns long-form videos into social media posts
- Identifies highlights and hooks based on engagement data
- Supports YouTube, TikTok, LinkedIn, and more
- Features video editing options for trimming and enhancing clips
– Multi-Modality
Multi-modal AI tools combine text, images, video, and voice understanding to deliver more flexible and powerful interactions. These tools enable users to work across formats—inputting or generating content; however, it’s most natural.
They enable flexibility by:
- Understanding and generating across voice, text, images, and files
- Offering more natural and dynamic user experiences
- Handling complex tasks that span multiple formats
Aisera
Aisera’s multi-modal AI understands voice, chat, images, and files to automate enterprise tasks across IT, HR, and customer support. It brings full-context reasoning into every interaction.
- Accepts input via chat, speech, and documents across enterprise tools
- Generates responses, summaries, and actions based on multi-modal understanding
Gemini
Gemini is Google’s flagship multi-modal model that can process and respond using text, code, images, video, and audio, making it ideal for advanced reasoning and creative tasks.
Google’s multi-modal AI can take in text, images, videos, and code.
- Enables seamless transitions between media types
- Great for complex, mixed-input tasks like document + image analysis
– Knowledge Generation
AI tools now help generate, organize, and maintain enterprise knowledge so teams spend less time searching and more time doing. Many AI tools for knowledge generation also function as knowledge management platforms, helping teams efficiently organize, retrieve, and utilize information within their workflows.
They support productivity by:
- Auto-creating articles, FAQs, and how-to docs
- Keeping content up-to-date with minimal effort
- Delivering bite-sized knowledge in the right contex
Guru
Guru captures knowledge from Slack, email, and workflows and delivers it directly to where people work. It verifies content regularly to keep information up to date and trustworthy.
- Captures answers from Slack, email, and meetings into an AI-powered knowledge base
- Suggests cards in real time as employees ask questions
- Keeps content fresh with verification workflows
Scribe AI
Scribe turns your screen activity into step-by-step guides automatically. It’s great for creating onboarding documents, training manuals, or internal how-tos with zero writing effort.
- Turns workflows into shareable step-by-step guides instantly
- Great for onboarding, process training, and internal documentation
- Supports browser and desktop apps
Jasper
Jasper helps teams write consistent, brand-aligned content at scale. It’s ideal for creating knowledge articles, helping center content, and polishing internal documentation with speed.
- Uses brand voice and tone to generate consistent documentation, help center articles, and team content
- Works with existing CMS and knowledge tools
- AI editing tools refine clarity, length, and formatting
– App Builders & Coding
AI tools are redefining how apps and software get built, making development faster, more accessible, and more collaborative.
They help devs and teams by:
- Generating UI code, data logic, or full-stack components
- Suggesting fixes, test cases, and refactors
- Empowering non-engineers to build with natural language
Lovable
Lovable lets users generate front-end web apps from text prompts, then refine them visually. It’s perfect for non-technical teams looking to bring app ideas to life fast. Lovable can also analyze or scrape web pages to generate app components or automate workflows.
- Turns ideas or prompts into live front-end apps
- Ideal for designers, founders, and non-coders to quickly prototype
- Allows visual edits and AI-generated styling
Cursor
Cursor is an AI-powered coding environment that assists developers in real time. It writes, debugs, and explains code in context, integrating seamlessly with GitHub and your stack. Cursor can analyze web pages as sources of data for automation or content generation in app development.
- Uses ChatGPT in your code context to write, refactor, and debug
- Integrates with GitHub and supports multiple languages
Top AI Automation Trends
From handling simple tasks to coordinating intricate, end-to-end tasks with little to no human involvement, AI automation is advancing quickly. AI will become a co-worker rather than merely a support tool as models become more intelligent, agents become more independent, and integrations become more profound. AI models will be able to reason, adjust to change, and proactively improve business ROI.
Businesses that invest in AI agents that operate across departments, platforms, and use cases – rather than merely implementing AI tools – will be the true winners. Intelligent automation is rapidly taking over as the foundation of business processes.
Conclusion and Future of AI Automation
From handling simple tasks to coordinating intricate, end-to-end tasks with little to no human involvement, AI automation is advancing quickly. AI will become a co-worker rather than merely a support tool as models become more intelligent, agents become more independent, and integrations become more profound. AI systems will be able to reason, adjust to change, and proactively improve business ROI.
Businesses that invest in AI agents that operate across departments, platforms, and use cases – rather than merely implementing AI tools – will be the true winners. Intelligent automation is rapidly taking over as the foundation of business processes. To experience the power of Aisera’s autonomous agentic AI for enterprise, book an AI demo today.
FAQs
What is an example of an AI agent?
What are the 5 types of agents in AI?
- Simple Reflex Agents – React based on predefined rules.
- Model-Based Reflex Agents – Maintain an internal model for decision-making.
- Goal-Based Agents – Plan actions to achieve objectives.
- Utility-Based Agents – Optimize decisions using a utility function.
- Learning Agents – Adapt and improve based on experience.