The impact of Aisera’s AI Agent platform was immediately evident following the deployment of NJ Transit’s internal AI agent, Travis. Employees quickly gained the ability to resolve IT issues autonomously across multiple channels, including Microsoft Teams, reducing reliance on the help desk and streamlining internal support.
Aisera enabled OmniTRAX to unify employee support with a streamlined, self-service experience. AI agents for IT deliver personalized help directly through webchat and Microsoft Teams, boosting productivity and resolution speed.
Big 5 Sporting Goods supercharged employee productivity with Aisera AI Agents, delivering instant, personalized IT support, auto-remediating issues, and transforming their IT strategy by only escalating what truly matters.
With Aisera’s AI Agent platform, Lifescan now automatically resolves 65% of incoming support requests, eliminating redundant inquiries and significantly reducing agent fatigue.
BDO Canada introduced a proactive self-service AI agent named EVA, which automated IT support tasks such as software provisioning, hardware procurement, account troubleshooting, and more.
Gartner® Magic Quadrant™ for Artificial Intelligence Applications in IT Service Management
Aisera addresses a wide set of AI applications in ITSM use cases within its offering. Customers can leverage Aisera’s proprietary LLM or bring their own models and use the LLM Studio to tune them with their own knowledge and ITSM data.
The Forrester Wave™: Conversational AI Platforms for Employee Services
The strength of Aisera’s current offering comes from its variety of functionality, with strong support across agent augmentation, automation facilities, prebuilt assets, automated workflow development…
IDC MarketScape: Worldwide Conversational AI Software
Generative AI is game-changing for conversational AI, and Aisera’s conversational AI platform is making heavy use of generative AI to help organizations quickly create and deploy conversational AI solutions that meet a variety of needs both internally and externally.
Aisera’s Gen-AI-centric tech stack serves as an example of a Gen-AI native IT architecture
Aisera is a Gen-AI native company focusing on providing Gen-AI based solutions for, amongst other things, IT, HR, and customer service. Given their skew towards being a Gen-AI native company, this exhibit could illustrate how future tech stacks for companies could look.
Enterprise-wide impact across any domain, any industry
DomainsIndustries
IT
User access management
Empower users to regain account access quickly and securely with AI agents.
Application access management
Accelerate software provisioning process for employees by leveraging AI Agents to automate the workflow.
Proactive major incident prediction
Predict major incidents and automate remediations to minimize downtime and reduce operational costs.
Automate inventory management by tracking stock levels, predicting demand, and optimizing restocking schedules to keep shelves stocked at the right time..
Product lookup
Handle customer inquiries about in real-time, providing accurate stock information and helping customers quickly find what they need.
Order tracking
Provide customers with real-time updates on their orders, from processing to delivery, ensuring they can track quickly and easily without support.
Deploy AI agents to automate common IT requests - password resets, VPN access, etc., across channels like MS Teams, email, and web portals.
24/7 customer self-service
Empower customers to instantly resolve banking queries, balance checks, transactions, fraud, and loan updates in apps, websites, and chat, 24/7, without human help.
Compliance and risk management
Monitor and respond to compliance checks, audits, and alerts. Automate KYC and risk workflows to ensure compliance and reduce manual effort.
Use AI agents to notify customers of maintenance, outages, and restoration timelines across channels. Enable self-service updates and FAQs to cut call volume.
Automated field service support
Assist field technicians with real-time troubleshooting, order updates, and inventory lookups via AI agents in mobile apps or messaging, enabling faster resolution.
Customer support for service issues
Automatically resolve common issues like outages, billing, and upgrades via virtual agents on IVR, chat, SMS, and web, reducing call volume and boosting FCR.
Patient self-service for scheduling and information
Enable patients to book, reschedule, or cancel appointments, access lab results, and find specialists via AI agents on web, apps, or IVR, reducing call center load and improving the patient experience.
IT and HR support for clinical staff
Help doctors, nurses, and hospital staff instantly resolve IT and HR issues, badge access, devices, time-off, payroll, via AI agents in Teams, ServiceNow, or intranet portals.
Automated pre-visit intake
Use AI agents to guide patients through symptom checkers, pre-visit questionnaires, and insurance verification, streamlining front-desk operations and accelerating care delivery while maintaining HIPAA compliance.
Agentic AI marks the beginning of a new enterprise era - where autonomous agents don’t just support work, they drive it, scale it, and continuously learn to transform the very fabric of work.
