ChatGPT and Generative AI for Thriving in a Tight Economy: Insights, Trends, and Success Stories from Chegg and GAP

Will McKeon-White
Moderator and
Service Desk Analyst
Forrester Research
Brian McGuiness
VP of IT Operations
Chegg
Daniel Heras
Product Executive
GAP
Muddu Sudhakar
CEO & Co-Founder
Aisera
Webinar

ChatGPT and Generative AI for Thriving in a Tight Economy: Insights, Trends, and Success Stories from Chegg and GAP

Caught between cost-cutting and business innovation? Technology leaders are turning to Generative AI and automation to thrive in a tight economy and to support digital business models.

Watch this exciting and informative on-demand webinar to learn what are the key problems faced by business leaders prior to implementing a Generative AI technology platform and the outcomes they aimed to achieve.

Our expert panel shares insights into their experiences and strategies for successfully implementing AI technology to improve operational margins, enhance ESAT and boost CSAT. We’ll delve into the challenges of ensuring trust and security, maintaining compliance and data integrity, and overcoming the unique challenge of AI hallucination.

Key Takeaways:

  • How Chegg harnessed the power of Generative AI and automation, resulting in a 70% increase in employee satisfaction and an 80% auto-resolution rate of support tickets
  • How GAP modernized its service desk to deliver instant IT support at scale, achieving an 84% auto-resolution rate of tickets and delivering a seamless experience

Presenters:

Will McKeon White, Analyst, Forrester – Moderator and Service Desk Analyst

Brian McGuiness, VP of IT Operations, Chegg

Daniel Heras, Product Executive, GAP

Muddu Sudhakar, CEO and Co-Founder, Aisera

Watch the Webinar!