AI Service Desk for IT

Deliver seamless self-service solutions and boost productivity with exceptional employee experiences

Scale Employee Support with Streamlined IT Services

How Aisera Drives IT Service Desk Efficiency with Employee Self-Service Capabilities
Propel Service Desk Productivity with Workflow AutomationBy automating repetitive tasks, processes, and workflows, Aisera’s Conversational RPA enables support agents to focus on higher-value work. Propel service desk productivity and efficiency with streamlined workflow automation.
Provide Seamless, Omnichannel Support — Anytime, AnywherePersonalized 24/7 self-service support enables users to find accurate resolutions to queries in seconds on any channel or device. Aisera helps eliminate long user wait times and service agent intervention.
Empower Agents with Agent-Assist and Ticket IntelligenceManual ticket triaging is time-consuming and prone to human error. By providing knowledge articles, resolution notes, and next-best actions to service agents, Aisera’s TicketIQ helps them deliver accurately resolved support requests in seconds.
Streamline Collaboration on Company Communication ChannelsAisera’s Conversational AI and RPA allow for seamless digital workplace collaboration. Aisera enables employees and team members to effortlessly and efficiently engage on various communication channels, including MS Teams, Zoom, Slack, and Webex.
Automate Employee Onboarding and OffboardingTake the burden off of IT and HR teams by streamlining employee onboarding and offboarding. By automating these processes, Aisera improves operational efficiency, employee productivity, and end-user experience.
Close Service Gaps and Reduce CostsAisera’s AI-powered solution quickly identifies and resolves service gaps in the knowledge base with end-to-end analytics, drillable reports, and dashboards, eliminating inefficiencies and cutting service desk costs.

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