Conversational AI Assist for Customer Experience
Provide Assistance in Real-Time for Agents
Improve the quality of live interactions with customers using Aisera’s Conversational AI Assist, a virtual assistant for customer service agents. With real-time monitoring and conversation analysis, it can identify the customer’s intent and sentiment as well as provide recommendations to the agent to speed up resolution times. Help your agents provide their best service to enhance the overall customer experience.
Reduce Ticket Handling Time
Automate repetitive and manual tasks agents face and reduce resolution times with AI-powered support
Increase Accuracy & Resolution Speed
Ensure resolutions are fast and accurate every time with approved and consistent responses
Enhance Agent Experience
Empower your agents to deliver the best service with helpful suggestions based on context, customer intent, and sentiment
Real-time Assistance for Agents
Leverage the Aisera bot during live customer interactions to ask questions or initiate tasks, and the bot will provide recommendations for similar tickets, knowledge articles, canned responses, and automated flows
Sentiment and emotion analysis
Capture conversation insights in real-time such as sentiment, emotion, priority, and context to provide the most appropriate assistance and an engaging and impactful interaction
Customizable UI Widget
Access information easily with a fully embedded and customizable UI widget within ServiceNow, Salesforce, BMC, Atlassian Jira, Salesforce Service Cloud, Zendesk Support and more
AI Search
Use AI and Natural Language Processing (NLP) to search for content across multiple knowledge sources, enabling agents to find relevant resolutions and improve quality of service
Continuous AI Learning
Improve prediction accuracy and recommendations by utilizing AI to learn from historical conversations, user activities, tickets, knowledge base articles, and agent interactions
AI Workflow Execution
Reduce resolution times by orchestrating intelligent workflows across the enterprise that automate classification, routing and subsequent resolution of tickets or cases
