A unified
AI agent platform for the entire enterprise
From answering questions to getting work
done, the industry’s most awarded platform
that delivers it all.
AGENT STUDIO
SYSTEM OF AI AGENTS
AI TOOLS
LLMs
REASONING & ORCHESTRATION
PLATFORM SERVICES
AGENT STUDIO
Democratize AI agent creation using no-code, low-code, and pro-code tools with Aisera’s AI Agent Platform.
Aisera named an Emerging Leader in the 2025 Gartner® Innovation Guide for Generative AI Technologies.
Agent library
Hyperflow studio
AI workflow builder
Event studio
Prompt studio
Create, test, and refine prompts to improve the accuracy and creativity of LLM-generated responses while meeting your organization’s unique needs.
Save time and boost productivity by searching or modifying pre-built agent templates that help your team get started fast and see value in days, not months.
Auto-generate and manage advanced workflows that require multi-step automation and complex dependencies.
Create workflows using a low-code/no-code interface, leveraging Aisera’s library of 1000+ pre-built actions.
Build proactive triggers that enable autonomous issue resolution and reduce response times.
SYSTEM OF AI AGENTS
Handle complex workflows with purpose-built agents that coordinate decision-making, orchestrate intelligent processes, and execute tasks at scale with the industry’s best AI agent platform.
Universal agent
Domain agents
Task agents
First point of contact for queries and tickets, understanding requests, analyzing steps, and determining the most efficient resolution. Universal agent seamlessly orchestrates AI agents to maximize efficiency and ensure rapid request fulfillment.
Specialized AI agents designed for IT, HR, Finance, Customer Service, and more, leveraging deep domain intelligence and contextual knowledge. This allows AI agents to deliver highly accurate, relevant, and efficient resolutions tailored to the domain they serve.
According to independent researchers, domain-specific AI agents outperform general-purpose AI agents built on foundational models, demonstrating the advantages of domain specialization in enterprise applications.
Task-specific AI agents are designed to perform specific and well-defined tasks or functions. Task agents bring speed, accuracy, and automation to enterprise operations by handling repetitive and well-defined tasks.
REASONING & ORCHESTRATION ENGINE
Acts autonomously to understand, reason, and proactively fulfill requests, verifying each response to deliver personalized, context-aware answers and actions.
Reasoning engine
Agent orchestration
Coordinate AI agents across entire processes, enabling them to work together seamlessly by planning, executing, and managing tasks collaboratively to achieve complex, multi-step goals efficiently.
Empower AI agents to plan, execute, evaluate, and adapt using agentic reasoning architecture, enabling them to achieve goals and tackle complex tasks with enhanced capabilities.
Large Language Models (LLMs)
Leverage Aisera as a single pane of glass to choose AiseraLLM, any leading foundational model, or domain-specific large and small language models.
Domain-specific LLMs
Foundational models
Select any leading frontier model, such as OpenAI, Claude, Google, or others, through the LLM gateway to best align with your organization’s unique needs and goals.
Achieve greater accuracy, relevance, and contextual intelligence with domain-specific models fine-tuned on industry and function-specific data, built to optimize enterprise performance. According to independent researchers, domain-specific AI agents outperform general-purpose AI agents built on foundational models, demonstrating the advantages of domain specialization in enterprise applications.
AI TOOLS
Streamline information access and accelerate resolution with AI workflows, dynamic knowledge management, and autonomous actions. From summarization to RAG, these tools are the building blocks of Aisera’s AI agent platform.
Knowledge graph
Pre-built workflows
AI learning
Summarization
Answer generation
RAG
Leverage Aisera’s library of 1000+ pre-built AI workflows to achieve operational efficiency by automating complex user requests and business processes.
Supercharge user productivity by automatically summarizing documents, reports, and more. For example, embedded within a UI widget in ticketing systems like ServiceNow and Salesforce, agents can leverage auto-generated case summaries to improve resolution times.
Enhance LLM performance by retrieving relevant data from trusted sources before generating a response, ensuring accuracy, grounding, and reducing hallucinations in AI-driven interactions.
Continuously running intelligence engine that monitors organizational systems, devices, and user behavior in real time. It delivers proactive insights and tailored recommendations to optimize performance.
Generate accurate responses in real-time by extracting information from all data sources and business apps. Personalize responses based on user preferences, past interactions, and context.
Connect all your data, structured and unstructured, into a unified system that links related information, making it easier to understand context and find answers fast. This foundation helps deliver consistent and accurate responses.
PLATFORM SERVICES
Enable a secure and compliant framework for data residency and governance. It connects systems, unifies knowledge, and gains actionable insights.
TRAPS
Integrations & Connectors
APIs
Analytics & Insights
The trusted, responsible, auditable, private, and secure (TRAPS) framework enforces rigorous, ethical, transparent, and secure methodologies in designing and deploying Agentic AI applications. An audit trail maintains a record of all users’ changes within the platform to refer to if anything goes wrong.
Connect all your existing applications. Layer automation on top of industry-leading ITSM tools, CRM, and Customer Data sources to provide the ultimate service experience.
Connect your existing enterprise infrastructure using Aisera’s out-of-the-box APIs.
Design and build custom reports, widgets, and dashboards that surface actionable insights and improve AI agents’ overall performance.
Bring human-like intelligence
to every interaction with
Agentic Conversations
Contextual disambiguation
Understand user intent by resolving ambiguity through context and multi-turn interactions.
Multi-fulfillment
Retrieve information from any knowledge source (private or public knowledge base) with the ability to trigger actions concurrently for end-to-end task completion.
Multi-modality
Engage seamlessly through text, voice, images, and documents, agentic AI that understands and responds to multiple input types for a more natural and intuitive experience.
Transform experiences for
every business function
Autobrief
Generate instant summaries, analyze documents, and interact to uncover key insights. Skip the manual work, get the information you need in seconds.
DOMAIN-SPECIFIC LLMs
Leverage domain-specific LLMs that understand the unique needs of each domain and industry, delivering highly accurate and contextually relevant responses to users.
Knowledge generation
Address content gaps by automatically generating reports, documents, and more. Enhance ticket deflections with auto-generated response templates.
Intentless Understanding
Enhance user experience with personalized, validated, and precise responses. AI agents understand natural language and context, ensuring accurate issue resolution.
GenIQ
Enable users to query any foundational model of their choice beyond the enterprise data to deliver answers and generate content, without data leakage or the need for AI app switching.
AGENTIC orchestration
Orchestrate AI agents across IT, HR, Finance, Customer Service, and more through a single interface, enabling enterprise-wide resolution and efficiency.
LLMOps & LLM gateway
Maximize performance and reduce costs by routing queries to the best-fit LLM, all within a secure, unified platform. Deploy and manage AiseraLLMs, third-party models, or your own with full flexibility.
Omnichannel & Multilingual
Deliver seamless, human-like experiences across all digital and voice channels, chat, email, and phone, while breaking language barriers for personalized service everywhere.
Deliver enterprise-class security
and governance with TRAPS
