Aisera and SAP

Aisera’s AI Copilot Unlocks Extraordinary Customer Experiences and Reduces Costs with AiseraGPT and Generative AI
See How

Aisera and SAP Partner to Revolutionize Customer Experience

Aisera is a SAP AI Business Technology Partner and is one of eleven startups that have been carefully selected by SAP experts, partners, and customers to join the SAP.iO Foundry.

The partnership ushers in a new era of customer experience with Aisera’s AI Copilot, harnessing the power of AiseraGPT and Generative AI. Built using industry and domain-specific LLMs, AiseraGPT enables intelligent, human-like conversations and provides instant self-service. It integrates with enterprise systems including SAP Service Cloud and offers quick and accurate responses to customer requests, leading to enhanced customer satisfaction.

Visit SAP Store Listing


Enhance Engagement with Multichannel Support

Ensure instant, personalized resolutions across all digital and voice channels in 100+ languages to increase customer engagement and positive brand perception.

Reduce Support Costs with AI Workflows

Reduce the need for human intervention, auto-resolve requests, and scale the impact of your support team with AI workflow automation.

Increase Customer Satisfaction

Deliver a more delightful customer support experience with intelligent, accurate and human-like conversations that reduce resolution times.

Best-In-Class Generative AI Technology

Leverage Aisera’s Neural Search and Retrieval Augmented Generation capabilities to create responses and summaries based on your data sources and business apps. With Aisera’s verticalized LLMs for industry-specific intents and ontology, ensure context-aware and relevant responses.

LLM-Powered AI Workflow Library

Automate business processes and interactions across multiple applications with 3000+ prebuilt AI workflows and 500+ connectors to various enterprise systems, reducing resolution times and boosting customer satisfaction. Aisera also imports existing third-party workflows from SAP, ServiceNow, and more and allows for the creation of custom workflows within the low-code/no-code flow studio.

Empower Agents with AI Assist

Accelerate resolution times and increase agent productivity with automated ticket resolutions and AI Assist. Provide agents with targeted suggestions and coaching based on knowledge articles, similar tickets, resolution notes and next-best actions. Accelerate case resolutions with automated ticket classification and routing.

Continuous AI Learning

Improve the accuracy of predictions and recommendations with automated and collective AI learning across user activities, tickets, historical conversations, knowledge bases, and agent interactions.

What Our Customers Say