Auto-Resolution, Agent-Assist, and AI-Driven Workflows for Zendesk
AI-Powered Customer Service
Aisera’s AI Customer Service solution provides Zendesk Customers with top-of-the-line performance by integrating cases, knowledge base, and the community with multi-channel support, including Live Chat handoff. Aisera’s AI Customer Service solution also offers advanced and intelligent self-service Virtual Assistant and Agent-Assist capabilities such as recommendations on case resolutions, next-best actions, and case auto-classification.
Aisera’s AI Customer Service solution drives drastically improves customer experiences and reduces agent workload.
How It Works
Aisera leverages Knowledge Base, tickets, and live chat on Zendesk to auto-resolve incoming support requests and auto-classify cases with intelligent automation, supporting service agents and creating exceptional self-service resolutions for customers.
Autonomous multi-turn conversational experiences with supervised and unsupervised NLP, NLU and NLG.
Get 1200+ out-of-the-box workflows on Aisera’s AI-native RPA to automate workflows for core operations.
Use Aisera’s TicketIQ seamlessly integrated with Zendesk to empower users with self-service resolutions and automatic classification, routing, custom ticket attributing, and applying macros as well as Agent-Assist capabilities.
Provide customers with effortless transfers and easy escalations to human agents through automated ticket creation or live chat.
Automatically leverage and apply macros in Zendesk to seamlessly integrate with existing workflows.