The Forrester Wave^™: Conversational AI Platforms For Employee Services, Q3 2024

In this report, Forrester has evaluated the “15 providers that matter most” of Conversational AI Platforms For Employee Services, and has named Aisera as a Leader.

Aisera received the top score in the current offering category.

“The strength of Aisera’s current offering comes from its variety of functionality, with strong support across agent augmentation, automation facilities, prebuilt assets, automated workflow development…ideal for customers wanting both a configurable platform, as well as those who need a vendor that will work to help them succeed…”

– The Forrester Wave™: Conversational AI Platforms For Employee Services, Q3 2024

Aisera’s GenAI Apps and Platform has:

• Domain-specific LLMs to provide a Universal Bot that resolves any user request across Finance, HR, IT, Engineering, Procurement, Supply Chain, Legal, and more while increasing accuracy and minimizing hallucinations
• 3000+ pre-built AI workflows and 500+ out-of-the-box enterprise app integrations to automate tedious and repetitive tasks
• AI Search to transform knowledge retrieval with accurate, personalized and permission-aware results
• A TRAPS framework (Transparent, Responsible, Auditable, Private, and Secure) to meet stringent data governance and compliance requirements