The City & County of Denver reduces
costs and streamlines IT operations
with Aisera’s AI Agent Platform
Sean Greer,
IT Director
“At the City and County of Denver, we have embraced new automation technologies to maintain services and increase efficiency during the unprecedented challenges that we are facing. With Aisera, we’re enabling our workforce to focus on more meaningful work and not redundant transactional tasks.”
The City and County of Denver is the governmental body responsible for the administration of services, policies, and operations within the city of Denver, CO.
Headquarters
Denver, Colorado
Industry
Government
Customer since
2023
Ready for AI adoption
Manual IT processes and delayed employee support
As a public entity, the City & County of Denver must run efficiently to serve its residents. Yet, slow, manual IT processes delayed employee support, diverting time from critical public services. Without automation or self-service, inefficiencies grew, straining IT teams and driving up costs. By optimizing IT operations, Denver empowers employees to work faster and smarter – delivering better services to the community.
How Aisera transformed IT support
for City & County of Denver
As a public entity, the City & County of Denver prioritizes efficiency, cost savings, and employee satisfaction to better serve its residents. However, manual IT processes and repetitive tasks slowed operations, increased costs, and limited service availability. To address this, they partnered with Aisera to launch Ask Dee, powered by Aisera AI Agents. Ask Dee delivers lightning-fast self-service, using domain-specific LLMs to automatically resolve requests like software provisioning, account troubleshooting, and hardware issues. By streamlining IT support, this solution boosts employee productivity, enhances service availability, and ensures more efficient operations.
81%
Auto-resolution
rate
79K
User hours saved
85%
Increased employee
satisfaction
IMPACT
Providing agentic AI support for the public sector
With agentic AI, the City & County of Denver transformed employee support by auto-resolving 81% of inquiries and reducing wait times dramatically. This shift not only freed IT teams from repetitive requests but also delivered a faster, more seamless experience for employees – resulting in an 85% increase in overall satisfaction and a stronger foundation for scaling digital services.
