At Big 5, harnessing the transformative capabilities of AiseraGPT with Generative AI, we empower our workforce with instant self-service, ensuring we move fast and achieve peak productivity. Generative AI is a game-changer for our organization, and we’re pleased to continue growing our partnership with Aisera.
Tim Montano
VP of IT
Solution
Employee Experience
AiseraGPT
Use Case
Self-Service in Webchat & Microsoft Teams
Knowledge Article & Workflow Generation
Automated Software & Account Troubleshooting
Proven Results
24K
User Hours Saved
64%
Auto-Resolution Rate
85%
Improved Customer Satisfaction
Big 5 Achieves Peak Employee Efficiency with Game-Changing Self-Service Strategy
Founded in 1955, Big 5 Sporting Goods is a sporting goods retailer with over 434 stores across Arizona, California, Colorado, and more. With high IT ticket volumes hindering employee productivity, Big 5 sought to implement a self-service model powered by Generative AI that would help employees move fast while achieving peak productivity.
Using AiseraGPT, Big 5 is able to provide their employees with instant and personalized IT support. AiseraGPT has transformed the company’s IT strategy and scaled support by auto-remediating tickets and only creating tickets for unresolved requests. With 64% auto-resolution of employee requests and 85% increased customer satisfaction, Big 5 has supercharged their employee productivity while saving 24k user hours a year.
