We were looking to boost employee productivity with increased auto-resolution and allow us to drive our AI IT chatbot journey. We are very pleased with the roll-out of AiseraGPT and are looking forward to expanding our footprint and capabilities with Aisera.
Adam Dallaire
Senior Manager
Solution
Employee Experience
AiseraGPT
AI Workflow Automation
Use Case
Self-Service in Microsoft Teams& Webchat
Knowledge Article & Workflow Generation
Automated Software Provisioning & Hardware Procurement
EVA
Proven Results
$1.9M
Projected Cost Savings
50%
Auto-Resolution Rate
72%
Improved Productivity
BDO Canada Supercharges Support with Proactive & Personalized Self-Service using AiseraGPT
BDO Canada is one of Canada’s largest accounting firms, with accounting, taxation, financial advisory, and corporate recovery services. Faced with high IT ticket volumes, the firm sought to increase their existing bot’s deflection rate and drive better user experiences with proactive and personalized self-service.
Using AiseraGPT, BDO Canada was able to provide their users with proactive self-service with their bot, named EVA. With Aisera’s Domain-Specific LLMs and AI Workflows, the bot automates IT support resolutions for tasks like software provisioning, hardware procurement, account troubleshooting, and more. BDO Canada also leverages the bot’s comprehensive analytics suite to improve their performance. By leveraging AiseraGPT, BDO Canada has scaled IT support and empowered their employees, achieving $1.9M in projected cost savings and a 72% increase in productivity.
