BDO Canada supercharges
productivity and scales IT support
with Aisera’s AI Agent Platform
Adam Dallaire
Senior Manager
“We were looking to boost employee productivity with increased auto-resolution and allow us to drive our IT AI agent journey. We are very pleased with the roll-out of Aisera Assistant and are looking forward to expanding our footprint and capabilities with Aisera.”
BDO Canada is one of Canada’s largest accounting firms, with accounting, taxation, financial advisory, and corporate recovery services.
Headquarters
Toronto, Ontario Canada
Industry
Financial Services
Customer since
2023
Ready for AI adoption
IT bottlenecks and operational inefficiencies
As one of Canada’s largest professional services networks, BDO Canada faced significant challenges with overwhelming IT ticket volumes that created productivity bottlenecks. Their existing solution delivered limited results with low deflection rates and limited self-service capabilities. Technical staff struggled with routine queries, preventing them from focusing on strategic initiatives and specialized support cases that required their expertise.
How Aisera AI agents revolutionized IT support at BDO Canada
To transform their IT support experience, BDO Canada launched EVA, powered by Aisera’s AI agents. Using domain-specific and task-specific agents, EVA provides proactive IT self-service for employees, taking autonomous actions and resolving common requests like software provisioning, hardware procurement, account troubleshooting, and more. Using Aisera’s comprehensive analytics suite, BDO Canada continuously optimizes performance to drive greater operational efficiency.
82%
Auto-resolution
rate
72%
Improved productivity
$1.9M
Projected cost savings
IMPACT
Redefining IT excellence in financial services
With Aisera’s AI agent platform, BDO Canada has achieved remarkable results, empowering employees with instant, personalized IT support while significantly scaling their IT support without increasing costs. By automating 82% of complex processes and routine tasks, employees can get back on track faster than ever, while IT professionals can dedicate their time and expertise to more strategic initiatives. With Aisera, BDO is projected to save $1.9M in costs and sets the standard for IT excellence in the financial services space.
