Use Aisera Unify, the industry’s first open standards backbone leveraging A2A, MCP, and AGNTCY, to integrate best-of-breed agents, apps, and tools into a cohesive ecosystem.
Harness the full power of Aisera’s System of AI Agents through Aisera Assistant and Agent Assist, enabling execution of complex, cross-domain actions. Aisera continuously evaluates and optimizes agent performance through its test suite and ensures full observability via OpenTelemetry integration within the LLM gateway – delivering reliability, transparency, and operational excellence.
Leverage AI agents’ ability to analyze outcomes, generate knowledge, and create automation playbooks from past resolutions, end-user feedback, and insights from experts – unlocking continuous learning and improvement across the enterprise.
The impact of Aisera’s AI Agent platform was immediately evident following the deployment of NJ Transit’s internal AI agent, Travis. Employees quickly gained the ability to resolve IT issues autonomously across multiple channels, including Microsoft Teams, reducing reliance on the help desk and streamlining internal support.
Aisera enabled OmniTRAX to unify employee support with a streamlined, self-service experience. AI agents for IT deliver personalized help directly through webchat and Microsoft Teams, boosting productivity and resolution speed.
Big 5 Sporting Goods supercharged employee productivity with Aisera AI Agents, delivering instant, personalized IT support, auto-remediating issues, and transforming their IT strategy by only escalating what truly matters.
With Aisera’s AI Agent platform, Lifescan now automatically resolves 65% of incoming support requests, eliminating redundant inquiries and significantly reducing agent fatigue.
BDO Canada introduced a proactive self-service AI agent named EVA, which automated IT support tasks such as software provisioning, hardware procurement, account troubleshooting, and more.
Gartner® Magic Quadrant™ for Artificial Intelligence Applications in IT Service Management
Aisera delivers good results for end-user self-service through robust conversational AI capabilities, enabling customers to leverage its proprietary large language model (LLM) or integrate their own models, with LLM Studio supporting tailored tuning using organizational knowledge and ITSM data.
IDC MarketScape: Worldwide Conversational AI Software
With the ability to create or enhance enterprise taxonomies, ontologies, or other knowledge models with generative AI, Aisera provides a single, intelligent universal entry point across IT, HR, Facilities, and more, orchestrating workflows and eliminating silos.
Aisera’s Gen-AI-centric tech stack serves as an example of a Gen-AI native IT architecture
Aisera is a Gen-AI native company focusing on providing Gen-AI based solutions for, amongst other things, IT, HR, and customer service. Given their skew towards being a Gen-AI native company, this exhibit could illustrate how future tech stacks for companies could look.
Enterprise-wide impact across any domain, any industry
DomainsIndustries
IT
User access management
Empower users to regain account access quickly and securely with AI agents.
Application access management
Accelerate software provisioning process for employees by leveraging AI Agents to automate the workflow.
Proactive major incident prediction
Predict major incidents and automate remediations to minimize downtime and reduce operational costs.
Automate inventory management by tracking stock levels, predicting demand, and optimizing restocking schedules to keep shelves stocked at the right time..
Product lookup
Handle customer inquiries about in real-time, providing accurate stock information and helping customers quickly find what they need.
Order tracking
Provide customers with real-time updates on their orders, from processing to delivery, ensuring they can track quickly and easily without support.
Deploy AI agents to automate common IT requests - password resets, VPN access, etc., across channels like MS Teams, email, and web portals.
24/7 customer self-service
Empower customers to instantly resolve banking queries, balance checks, transactions, fraud, and loan updates in apps, websites, and chat, 24/7, without human help.
Compliance and risk management
Monitor and respond to compliance checks, audits, and alerts. Automate KYC and risk workflows to ensure compliance and reduce manual effort.
Use AI agents to notify customers of maintenance, outages, and restoration timelines across channels. Enable self-service updates and FAQs to cut call volume.
Automated field service support
Assist field technicians with real-time troubleshooting, order updates, and inventory lookups via AI agents in mobile apps or messaging, enabling faster resolution.
Customer support for service issues
Automatically resolve common issues like outages, billing, and upgrades via virtual agents on IVR, chat, SMS, and web, reducing call volume and boosting FCR.
Patient self-service for scheduling and information
Enable patients to book, reschedule, or cancel appointments, access lab results, and find specialists via AI agents on web, apps, or IVR, reducing call center load and improving the patient experience.
IT and HR support for clinical staff
Help doctors, nurses, and hospital staff instantly resolve IT and HR issues, badge access, devices, time-off, payroll, via AI agents in Teams, ServiceNow, or intranet portals.
Automated pre-visit intake
Use AI agents to guide patients through symptom checkers, pre-visit questionnaires, and insurance verification, streamlining front-desk operations and accelerating care delivery while maintaining HIPAA compliance.
Agentic AI marks the beginning of a new enterprise era - where autonomous agents don’t just support work, they drive it, scale it, and continuously learn to transform the very fabric of work.
