Generative AI for Logistics

Scale customer service and elevate every customer experience with GenAI

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Generative AI for logistics

Trusted by Leading Logistics and Last-Mile Delivery Providers

AI for OnTrack logistics

Enhancing Customer Service for Logistics & Last-Mile Delivery with GenAI

$5M+
Cost Savings
75%
Auto-Resolution Rate
85%
Improved CSAT

Use Cases

Scale support

Scale Support Efficiently
Provide agents with instant access to all the relevant information, enabling them to resolve tickets efficiently. Automate request resolution through self-service to maximize resources and improve efficiency.

Agent Assist Capabilities

Agent Assist Capabilities
Boost agent productivity with Aisera Agent Assist, embedded directly within ServiceNow, Salesforce, and Zendesk. Deliver real-time and actionable suggestions, boosting agent productivity while improving customer experience.

Aisera Assistant

Aisera Assistant
Help agents solve complex cases directly within the ticketing system with Aisera’s Agent Assist. With the virtual assistant, search across various sources, execute workflows, and draft email responses to resolve issues faster.

Order Management

Order Management
Transform your logistics with real-time order and shipment tracking and automated shipping notifications. With GenAI, effortlessly handle address updates, reschedule deliveries, and more.

24/7 Assistance on the Go

24/7 Assistance on the Go
Deliver round-the-clock assistance by auto-resolving customer requests across multiple channels. This keeps your support system running smoothly, enhancing customer satisfaction and loyalty.

Intelligent Customer Insights

Intelligent Customer Insights
Keep up with evolving customer needs. With Aisera’s comprehensive pre-built dashboards and sentiment analysis, you can find out what your customers love, what they don’t, and everything in between.

Learn how OnTrac was able to reduce live agent interactions by 50% & scale customer service with GenAI

Benefits & Integration

Save over $5M+ in customer service and support costs  
 
85% Improvement in CSAT with built-in analytics & Domain Specific LLMs  
Leverage trusted and secure GenAI that meets stringent regulatory & compliance requirements

Aisera integration for logistics companies