AI for IT
Boost employee self-service and reduce IT service desk workload, predict major incidents with AIOps, and reduce costs using agentic AI for ITSM.
AI for
IT service desk
Automate repetitive requests and revolutionize employee support with autonomous AI agents for IT.
AI for IT Operations
(AIOps)
Predict, detect, and resolve performance issues before users notice with AIOps.
AI for IT service
management (ITSM)
Predict and prevent SLA breaches and make every ITSM process smarter with AI.
About the company
The City and County of Denver is the governmental body responsible for the administration of services, policies, and operations within the city of Denver, Colorado.
Headquarters
Denver, Colorado,
United States
Industry
Government
Customer since
2023
Number of employees
2300
81%
Auto-resolution
rate
79K
User hours
saved
85%
Increased employee satisfaction
Scale support,
not costs
Lower IT costs and scale by offloading repetitive L1 and L2 tasks to domain-specific AI agents, while Agent Assist helps teams resolve complex issues faster with the right knowledge.
Minimize business
disruptions
Reduce downtime by proactively detecting incidents, performing root cause analysis, and automating fixes, cutting delays, and ensuring service reliability.
Faster resolutions,
fewer IT tickets
Empower employees with a shift left strategy by bringing troubleshooting and knowledge closer to them, reducing ticket volumes, and easing IT workload.
Industry’s most awarded
agentic AI platform
Gartner® Magic Quadrant™ for Artificial Intelligence
Applications in IT Service Management
Aisera addresses a wide set of AI applications in ITSM use cases within its offering. Customers can leverage Aisera’s proprietary LLM or bring their own models and use the LLM Studio to tune them with their own knowledge and ITSM data.
The Forrester Wave™: Conversational AI
Platforms for Employee Services
The strength of Aisera’s current offering comes from its variety of functionality, with strong support across agent augmentation, automation facilities, prebuilt assets, automated workflow development…
IDC MarketScape: Worldwide Conversational
AI Software
Generative AI is game-changing for conversational AI, and Aisera’s conversational AI platform is making heavy use of generative AI to help organizations quickly create and deploy conversational AI solutions that meet a variety of needs both internally and externally.
Aisera’s Gen-AI-centric tech stack serves as
an example of a Gen-AI native IT architecture
Aisera is a Gen-AI native company focusing on providing Gen-AI based solutions for, amongst other things, IT, HR, and customer service. Given their skew towards being a Gen-AI native company, this exhibit could illustrate how future tech stacks for companies could look.
Supercharge IT Support
with AI Agents
AI for IT service desk
Revolutionize employee support with autonomous AI agents that understand intent, deflect tickets,
and automate repetitive requests, freeing your help-desk team to solve higher-value problems.
Automate repetitive tasks
Go beyond answering questions to automating actions that auto-resolve requests, transforming self-service into fully autonomous experiences that get work done.
Troubleshoot common IT issues
Empower employees to troubleshoot common issues such as VPN problems, hardware and software issues, and more with Aisera Assistant.
Knowledge serving
Provide precise recommendations and relevant knowledge articles, both public and private – Aisera ensures that employees have the information they need at their fingertips.
AI for IT Operations (AIOps)
Predict, detect, and resolve performance issues before users notice them. Aisera ingests MELT (metrics,
events, logs, traces) and ticket data, correlates signals to pinpoint root cause, and triggers automated
runbooks, slashing MTTD and MTTR.
Turn alerts into action
Correlate and enrich alerts with valuable context, including topology and CMDB data. Create actionable alerts to focus on resolving critical issues instead of manually sifting through mountains of alert data.
Major incident detection & prediction
Leverage advanced noise suppression and correlation techniques, to uncover the early formation of unique situations (anomaly detection) likely to lead to performance degradation and outage of business-critical services.
Automated root-cause analysis
Analyze data precisely to pinpoint the configuration item(s) that caused each major incident based on the discovered symptoms and similar past major incidents.
AI for IT service management (ITSM)
Make every ITSM process smarter with AI. Predict and prevent SLA breaches, manage change risks,
and automate workflows from start to finish. Aisera brings together data from tickets and operations
to reduce costs, improve service availability, and increase business agility.
Change Risk Assessment & Automation
Predict the risk of change failures, recommend pre-change actions, and automate change approvals for low-risk changes with AI agents. Reduce unplanned downtime and accelerate change delivery.
Intelligent Knowledge Management
Automatically identify knowledge gaps by analyzing support tickets and usage patterns. Generate new knowledge articles to reduce MTTR and increase auto-resolution.
CMDB Accuracy & Anomaly Detection
Keep your CMDB accurate and up-to-date by correlating incident and change data with AI-driven insights. Detect discrepancies, stale entries, and anomalies to maintain a reliable configuration backbone.
Maximize operational efficiency
with closed-loop AI
Aisera’s closed-loop AI continuously learns from every interaction
to enhance accuracy and performance over time.
Learn to adapt
Continuously learn from requests and tickets to refine ontologies and auto-generate knowledge bases, feeding insights back into the system to improve accuracy over time.
Proactive improvement
Drive ongoing enhancements through analytics, proactive measures, and evolving knowledge, ensuring fewer disruptions and higher service quality.
Deflect & auto-resolve at scale
Improve case deflection across all stages and auto-resolve more tickets as the system matures, boosting ITSM efficiency and reducing manual workload.
Give teams the tools
powered by AI agents
to do more with ease
AISERA ASSISTANT
Boost employee self-service to instantly find answers, resolve issues, and automate tasks across all enterprise applications, enhancing productivity and reducing IT workload.
TICKET CONCIERGE
Auto-resolve tickets by analyzing incoming tickets and, if a relevant solution exists, deliver the appropriate resolution to the user within the collaboration channels of their choice.
AGENT ASSIST
Supercharge agent productivity with precise articles and next-best action recommendations, enabling faster issue resolution, improved MTTR, and reduced operational costs.
Driving business value
across the organization
CIO & CTO
Realize ROI within 6–12 months while preserving your current tech stack. No rip-and-replace means faster deployment, lower risk, and complete alignment with your organization’s security and compliance standards.
Service desk manager
Reduce downtime by proactively detecting incidents, performing root cause analysis, and automating fixes, cutting delays, and ensuring service reliability.
ITOps & SRE
Detect issues before they escalate with early warning alerts, while accurate, continuously updated CMDB data drives faster root cause analysis and automated fixes.
