Website Privacy Policy

Aisera, Inc.
Website Privacy Policy:

April 17, 2024

Aisera, Inc. (“Aisera”) considers your privacy paramount, and we take great care in keeping the information of our users private and secure. This Privacy Policy describes our policies and procedures regarding the information that we collect when you use our services, software and website (the “Services”), as well as how we use, disclose, protect and share your information. This Privacy Policy does not apply to third party services that are not under Aisera’s control; those parties’ services are governed by their own privacy policies.

We encourage you to read this Privacy Policy carefully as it will help you to make informed decisions about sharing your personal information with us.

Please keep in mind when reading this Privacy Policy that Aisera does include the ability for you to enroll in webinars or other events and will only store the content necessary for these services. This Privacy Policy outlines how we protect metadata about your content and your interactions with Aisera.

Types of Personal Information Collected

We may collect personal information from users in a variety of ways, including, but not limited to, when you visit our website, place an order, and in connection with other activities, services, features or resources we make available through our Services.

Information collected through our Services and other means

We may collect information about you when you visit or use our Services (such as electronic communications protocols, IP addresses, web pages visited on our website, and your user preferences), or when you correspond with us by post, email or telephone.

We also collect device specific information, such as hardware model, operating system version, advertising identifiers, unique device identifiers, browser type and language preferences.

Like many businesses, we also collect information through cookies and similar technologies for functionality, analytics and targeted advertising purposes. You can find out more about this in the ‘Cookies’ section below.

Purposes

When you provide personal information to us using these Services, we use it primarily to deliver our Services to you.

We also collect and use personal information for the following purposes:

  • To develop, operate, improve, deliver, maintain and protect our Services,
  • to communicate with you
  • to market our products and services (where this is in accordance with your marketing preferences)
  • to customize the content we show you.
  • to enhance the safety and security of our Services
  • to collect and handle feedback,
  • to improve customer service,
  • to comply with applicable laws and legal processes,
  • to enforce our terms and conditions and other usage policies,
  • to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others, and to allow us to pursue available remedies or limit any damages that we may sustain.

Disclosures

Aisera may disclose information to the following types of third parties:

  • Business partners, trusted affiliates and advertisers, Aisera may disclose generic aggregated demographic information not linked to any personal identification information regarding visitors and users.
  • Third party service providers, Aisera may share personal information for the purpose of operating or administering the Services, such as sending out newsletters, surveys, or implementing marketing campaigns.
  • Law Enforcement, as we believe to be necessary or appropriate, we may disclose personal information: (a) under applicable laws, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence, including to meet national security or law enforcement requirements; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
  • Others, Aisera may disclose personal information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).

When disclosing personal information from the EU, UK and Switzerland to third parties outside of the EU, UK or Switzerland, Aisera will enter into a written agreement with such third party that provides adequate protection for the data (for example, by requiring that the third party provide at least the same level of privacy protection as is required by the Data Privacy Framework).

Under the Data Privacy Framework, we remain liable if our third-party agents process your personal information in a manner inconsistent with the Data Privacy Framework’s Principles, unless we prove that we are not responsible for the event giving rise to the damage.

Cookies Policy

We, and third parties with whom we partner, may use cookies, web beacons, local shared objects (sometimes called “flash cookies”), and similar technology in connection with your use of the Services and third-party websites (“Cookies”).

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting or analytical information. Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons and flash cookies, to collect and store information about your use of our services, fraud prevention and for other site operations.

Cookies set by Aisera are called “first party cookies”. Cookies set by parties other than Aisera are called “third-party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website (e.g. advertising, interactive content and analytics). The parties that set these third-party cookies may be able to recognize your computer both when it visits the website in question and also when it visits certain other websites.

Aisera uses first party and third-party cookies for several reasons. Some cookies are required for technical reasons for our websites to operate, and we refer to these as “essential” or ”strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our websites. For example, aggregate statistics, such as IP addresses, operating systems, browser types and the addresses of any referring websites, and general information about the Services’ traffic patterns and related information are collected for analytical purposes. Aisera may link the information stored in cookies to any personal information you submit through online forms while accessing or using the Services.

Third parties serve cookies through our website for advertising and other purposes. This is described in more detail below.

The Aisera Website Cookies

The specific types of first- and third-party cookies served through our website and the purposes they perform are described in the table below:

Essential website cookies: These cookies are strictly necessary to provide you with services available through our website and to use some of its features.

Who serves the cookies? – Aisera

How to opt out – Because the cookies are strictly necessary to deliver the website to you, you cannot refuse them. You can block or delete them by changing your browser settings – see below under the heading “How can I control cookies?”

Performance and functionality cookies: These cookies are used to enhance the performance and functionality of our website but are not essential to their use. However, without these cookies, certain functionality may become unavailable.

Who serves the cookies?

  • Google Analytics
  • Disqus
  • AddThis

How to opt out – To refuse these cookies, please follow the instructions below under the heading “How can I control cookies?” Alternatively, please click on the relevant opt out link below:

Analytics cookies:  These cookies collect information that is used in aggregate form to help us understand how our websites are being used or how effective marketing campaigns are, or to help us customize our websites for you.

Who serves the cookies? – Google Analytics

How to opt out – To refuse these cookies, please follow the instructions below under the heading “How can I control cookies?” Alternatively, please click on the relevant opt out link below:

Advertising cookies: These cookies are used to make advertising messages more relevant to you and to serve Aisera ads to users who have visited the Aisera website.

Who serves the cookies?

  • DoubleClick
  • HubSpot
  • AdRoll
  • Twitter

How to opt out – To refuse these cookies, please follow the instructions below under the heading “How can I control cookies?” Alternatively, please click on the relevant opt out link below:

Retention B2B cookies: When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout

Please note that the table above describes the cookies that are served on the Aisera public website as of February 1, 2019.

The Aisera Web Portal

Management of a customer’s tenant is performed through the Aisera web portal. When interacting with the web portal, the cookies served are purely functional and include cookies from Amazon Web Services CloudFront Cookies which are used to deliver content that a user has downloaded. To refuse these cookies, please follow the instructions below under the heading “How can I control cookies?”

How can I control cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by clicking on the appropriate opt-out links provided in the cookie table above. Alternatively, you can set or amend your web browser controls to accept or refuse cookies. The links below will take you to the ‘Help’ sections for some of the major browsers so that you can find out more about how to manage your cookies:

If you choose to reject cookies, you may still use our website and web portal though your access to some functionality and areas of the sites may be restricted. You should be aware that any preferences will be lost if you delete cookies.

Do Not Track

We support Do Not Track. Users can therefore set their browser privacy settings to “Do Not Track” to opt out of tracking. For details about Do Not Track, and how to turn on the setting, visit: http://donottrack.us/

EU-US, UK and Swiss-US Data Privacy Framework

Aisera uses third-party servers located around the world including the US. If you are a non-US resident, this may mean that your personal information could be transferred to the US.
Aisera complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce.  Aisera has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union and the United Kingdom in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF.  Aisera has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF.  If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern.  To learn more about the Data Privacy Framework (DPF) Program, and to view our certification, please visit https://www.dataprivacyframework.gov/.

In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, Aisera commits to resolve DPF Principles-related complaints about our collection and use of your personal information.  EU and UK individuals and Swiss individuals with inquiries or complaints regarding our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF should first contact Aisera at:

Aisera, Inc.

Attn: Legal Department

1121 San Antonio Rd, C202

Palo Alto, CA 94303

legal@aisera.com

In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF, Aisera commits to cooperate and comply respectively with the advice of the panel established by the EU data protection authorities (DPAs) and the UK Information Commissioner’s Office (ICO) with regard to unresolved complaints concerning our handling of human resources data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF in the context of the employment relationship.

In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, Aisera commits to refer unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF American Arbitration Association® (AAA®)-International Centre for Dispute Resolution® (ICDR®), an alternative dispute resolution provider based in the United States and/or Singapore (as applicable)].  If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit https://go.adr.org/dpf_irm.html for more information or to file a complaint.  The services of American Arbitration Association® (AAA®) are provided at no cost to you.

Aisera is subject to the investigatory and enforcement powers of the US Federal Trade Commission (FTC).

Data Privacy Framework

Aisera is committed to being compliant with the Principles of the Data Privacy Framework.

International transfer of Personal Data

Your Personal Data may be collected, transferred to and stored by us in the United States and by our affiliates and third parties that are based in other countries.

Therefore, your Personal Data may be processed outside your country or jurisdiction, including in places that are not subject to an adequacy decision by the European Commission or your local legislature or regulator, and that may not provide for the same level of data protection.  We ensure that the recipient of your Personal Data offers an adequate level of protection and security, for instance by entering into the appropriate back-to-back agreements and, if required, standard contractual clauses or an alternative mechanism for the transfer of data as approved by the European Commission (Art. 46 GDPR) or other applicable regulators or legislators.  Where required by applicable law, we will only share, transfer or store your Personal Data outside of your jurisdiction with your prior consent.

Retention of Personal Information

Aisera has the right, but not the obligation, to retain and use such information stored in our databases and other information obtained from your current or previous interactions with the Services for a reasonable period, not exceeding any legal requirements or limitations, to resolve disputes, troubleshoot problems and enforce Aisera’s rights and the terms and conditions of this Privacy Policy.

Security

Aisera implements advanced security to safeguard the privacy of transmissions over public networks. Aisera hosts the Services in a secure environment using preventive, detective and corrective technology and processes to safeguard information from attackers. Aisera requires unique usernames and passwords that must be entered each time a customer logs on. These safeguards help prevent unauthorized access, maintain data accuracy and ensure the appropriate use of data.

The security of your personal information is important to us. We encrypt any information entered within the platform once users are logged into their accounts. We also encrypt all communications between the Aisera client and our web services. If you have any questions about security on our Web site, you can contact us at compliance@Aisera.com

Please keep in mind that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to or from our site is at your own risk. You should only access our website and Services within a secure environment.

How we protect your information

Aisera utilizes commercially reasonable measures to prevent unauthorized access to personal information. These measures include policies, procedures, employee training, physical access and technical elements relating to data access controls. In addition, we use standard security protocols and mechanisms to facilitate the exchange and the transmission of sensitive data, such as credit card details. We do not process personal information in a way that is incompatible with the purposes for which it has been collected or subsequently authorized by the individual. Aisera utilizes commercially reasonable measures to prevent unauthorized access to personal information. These measures include policies, procedures, employee training, physical access and technical elements relating to data access controls. In addition, we use standard security protocols and mechanisms to facilitate the exchange and the transmission of sensitive data, such as credit card details. We do not process personal information in a way that is incompatible with the purposes for which it has been collected or subsequently authorized by the individual.

Marketing Choices

Aisera provides you with choices about the use and disclosure of personal information for marketing purposes.

Where it is in accordance with your marketing preferences, we may send you marketing emails regarding our products and services, upcoming promotions and other information that may be of interest to you.

If you do not wish to receive such marketing emails from us, you may use the unsubscribe option at the bottom of our emails to opt out.

From time to time, where it is in accordance with your preferences, we may share your personal information with certain selected affiliates. If you do not wish that we share your personal information with our affiliates for marketing purposes, you may opt-out by contacting us at legal@Aisera.com

Aisera will attempt to comply with your request as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related messages from us, we may still send you important administrative messages regarding our Services, from which you cannot opt-out.

Access and Other Rights

We acknowledge the right of EU and Swiss individuals to access their personal data. Where we collect personal information on our own behalf, and not on behalf of our customers, you may at any time request to have incomplete, incorrect, unnecessary or outdated personal information deleted or updated by contacting Aisera. We will also grant individuals reasonable access to personal information that we hold about them, though such requests may be subject to a fee specified by applicable law. Please note that by requesting Aisera to delete your personal information, we may not be able to provide you the Services you have inquired about or ordered.

Individuals wishing to access, change or no longer desire our Services, may view, correct, update of discontinue the use of our Service or delete it by making the change on the Aisera account administrator page or by emailing our Compliance department at compliance@Aisera.com. Aisera will respond to your request to access within 30 days.

We will retain your information for as long as your account is active or as needed to provide you Services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Please note that where we are processing personal information on behalf of our customers using our services (see “Personal Information” section above), we are not responsible for their use of the data and cannot control their data collection and privacy practices. Any individual who seeks to access, amend or delete this personal information should direct their query to the customer in question. For example, if you use Aisera’s services under a corporate account set up by your employer, you should contact your employer directly.

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Changes to this Privacy Policy

Aisera may change, modify or update this Privacy Policy at any time. When we do, we will revise the date at the top of this page. If we make any material changes, we will post a prominent notice on our website and/or notify you via email or through the Services. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

Contact Aisera

If you have any questions about this Privacy Policy, please contact us at:

Aisera, Inc.
Attn: Legal Department
1121 San Antonio Rd, C202
Palo Alto, CA 94303 USA
legal@Aisera.com