GenAI Summarization
Quickly summarize long texts, articles, documents, logs into easy-to-read summaries
TL;DR it - Summarize anything concisely, accurately, and instantly!
Aisera’s GenAI Summarization capability condenses documents using natural language, including PDFs, knowledge articles, papers, and both structured and unstructured data. It provides concise answers to queries, leveraging domain-specific LLMs grounded in customer data for authenticity. Built-in access control ensures summaries are permission-aware, relevant, and personalized. Aisera supports multi-modal inputs to handle diverse data formats.
Aisera’s GenAI Summarization capability integrates with 500+ connectors while maintaining security and privacy via the TRAPS framework, which also excludes inappropriate documents from summarization.
Content Aggregation
Enhance data usability by seamlessly aggregating and summarizing critical information from essential documents—such as patient records, legal agreements, and purchase contracts—using Retrieval Augmented Generation (RAG). This advanced approach extracts key content, enabling rapid digestion of large volumes of vital data. With Aisera, summaries and responses are not only precise but also deeply rooted in your existing database, ensuring accuracy and reliability.
Agent Interaction Summary
Enhance agent productivity with a comprehensive view of reported issues, tickets, conversational data, actions taken, and resolutions. Automatically summarize contact center interactions to extract vital information and insights, allowing agents to quickly understand case details and context. This minimizes the need for manual data sifting during handoffs or escalations, reduces call handling time, and improves overall customer service efficiency. AI-powered summarization also enables agents to effortlessly create and share wrap-ups, reports, and post-call summaries with supervisors.
Gain Data-Driven Intelligence
Quickly gather insights from extensive user data into a concise and actionable summary, such as purchasing habits, browsing patterns, and support inquiries from 500+ connectors. This comprehensive understanding enables Aisera to suggest tailored strategies for product development and enhance user experience, effectively boosting loyalty and engagement.
Multi-Modal Support
Easily extract information from any source by uploading documents, PDFs, logs, pictures, or videos. Aisera supports multi-modal input capabilities to handle various data formats efficiently.
