Agentic AI for Retail

Aisera empowers retailers to deliver consistent, high-quality service that strengthens brand trust and protects reputation by revolutionizing retail IT, HR, store operations, and customer support with Agentic AI. From IT support and onboarding to inventory and customer service, Aisera streamlines operations, resolves issues instantly, reduces manual effort, and enhances self-service—cutting costs, boosting productivity, and driving smarter, faster operations.

ROI Calculator 
Customer Case Study

Transforming Retail Store Operations with AI agents

Aisera has been recognized as a leader
by leading industry analysts

Gartner® Magic Quadrant™
for AI Apps in ITSM
The Forrester Wave™:
Conversational AI Platforms For
Employee Services, Q3 2024
IDC Marketscape for Generative AI

The Retail landscape is more complex than ever

Store Operations

  • • Juggling store tasks and customer service
  • • Under pressure to cut labor costs and boost productivity
  • • POS downtime, slow checkouts, failed transactions
  • • Network, hardware & system access failures disrupt employees
  • • Inventory mismatches cause stockouts and overstock

IT

  • • Constant POS and kiosk issues disrupt operations
  • • Network and hardware failures slow down response times
  • • Software glitches delay critical store functions
  • • IT bottlenecks hurt productivity and transaction speed
  • • Frequent system outages impact sales and service

HR & Workforce

  • • Constant turnover increases onboarding pressure
  • • Storefront and field teams experience frequent staffing changes
  • • Too many systems overwhelm employees
  • • Hard to find answers on pay, policies, or support
  • • Managers spend too much time on basic HR tasks

Customer Support

  • • Inconsistent support across in-store, online, & mobile channels
  • • Long wait times & limited agent availability frustrate customers
  • • Disconnected systems lead to slow or unresolved issues
  • • Rising expectations for fast, personalized service
  • • Poor experiences hurt brand trust and customer retention

AI Agents for Retail

AI Agents for Retail

Store Operations
IT
HR
Customer Support
Inventory Management
Automate inventory stocking by tracking stock levels, predicting demand, and managing restocking schedules, ensuring shelves are always stocked with the right products at the right time.
Shift Management
Automate shift scheduling, track employee availability, and ensure optimal staffing levels, reducing scheduling conflicts and improving workforce efficiency.
HVAC Management
Streamline HVAC management by automating monitoring, maintenance scheduling, and issue resolution, ensuring optimal performance and energy efficiency with minimal manual intervention.
User Access Management
Empower users to regain account access quickly and securely with AI agents.
Application Access Management
Accelerate the software provisioning process for employees by leveraging Aisera’s AI Agents to automate the workflow.
Proactive Major Incident Prediction
Predict outages and incidents with proactive detection & remediation. By analyzing incidents from your ticketing systems and telemetry data Aisera’s Agentic AI can predict outages up to 48 hours before they happen.
Employee Onboarding
Redefine the onboarding process with AI agents for HR to manage multi-step cross-functional workflows autonomously.
Time-Off & Leave Management
Optimize the paid time off (PTO) management process by automating request management, approvals, and tracking.
Benefits & Claims Management
Enable employees to access, update, and manage their benefits with AI agents.
Product Lookup
Handle customer inquiries about product availability in real-time, providing accurate stock information and helping customers quickly find what they need.
Return & Refunds
Streamline return processes by guiding customers through return policies, initiating returns, and providing instant support, making the experience faster and more efficient.
Order Tracking
Provide customers with real-time updates on their orders, from processing to delivery, ensuring they can track their purchases quickly and easily without needing to contact support.

The Aisera Difference

24/7 Support, Anytime, Anywhere

Deliver round the clock self-service, resolving common issues instantly while smoothly handing off complex requests to live agents with full context for faster resolution.

Streamline Operations & Reduce Cost

Automate routine tasks like inventory management, employee scheduling, and order processing, reducing operational costs and freeing up human agents for high-value activities.

Quick Support for Employees

Give employees instant access to store policies, compliance standards, and safety procedures, empowering teams to make faster, more informed decisions.

Enable Agents with Real-time Support

Boost agent efficiency with next-best recommendations and automated request resolution—reducing ticket volume and MTTR through auto-classification and case analysis.

Instant Context-aware Answers

Provide instant, context-aware responses to customers for every request, ensuring faster time to resolution of all inquiries, going beyond generic replies to offer precise, relevant answers.

Optimize Inventory Management

Automate inventory tracking and reorder requests, ensuring accurate inventory levels and reducing manual errors, preventing overordering and underordering, to improve operational efficiency.

  • Big5 Sporting Goods streamlines IT support
    with Aisera AI Agents

    About the company
    Big 5 Sporting Goods Corporation is a sporting goods retailer with 434 stores across the USA.
    Visit Site

    Headquarters
    El Segundo, California,
United States

    Industry
    Sporting Goods
    Outdoor Gear

    Customer since
    2023

    Number of Employees
    2300

    Read Customer Story
    24K User Hours Saved
    94% Resolution Rate
    85% Improved CSAT

  • Leading Clothing and Accessories Retailer scales their IT and HR support with Aisera

    Leading Clothing and Accessories Retailer

    About the company
    Company operates in four primary divisions as the largest speciality retail in the USA, and 3rd in total international locations.

    Headquarters
    San Francisco, California,
United States

    Industry
    Clothing & Accessories

    Customer since
    2021

    Number of Employees
    90,000

    $5M+ Cost Savings
    84% Resolution Rate
    90% Improved CSAT

  • Leading Uniform and Apparel Retailer revolutionizes their employee support with Aisera

    Leading Uniform
    And Apparel Retailer

    About the company
    Retailer proudly serves the world’s leading educational institutions, Fortune 500 companies, world champion sports teams, prominent healthcare providers, iconic destinations and cultural attractions, and numerous municipalities in 15 countries around the world with food and facilities management.

    Headquarters
    Philadelphia, PA

    Industry
    Clothing and Apparel

    Customer since
    2023

    Number of Employees
    270,000

    20% Reduction in Support Costs
    50% Reduced Scope Call Volume
    80% Auto-Resolution Rate