Transform Your Contact Center

Contact center

Transform Your Contact Center

Phone trees with canned responses are so old-fashioned these days, and user calls to those kinds of support lines always end the same way: “Can I speak to an agent?”. Businesses invest heavily in Contact Centers and Integrated Voice Response (IVR) vendors to offload the never-ending support calls, but what if there was a better way?

In this demo, we will explore some of the advanced capabilities of Aisera’s Conversational IVR integration on Amazon Connect, all with the power of the human voice. With Aisera, requests to provision software (usually handled via email or through a ticketing system) can be automated and completed leveraging any popular IVR vendor. With Conversational IVR, say goodbye to tons of menus, poor voice recognition, or waiting on the line for the next available support agent.

Automate Social Media Support

Phone trees with canned responses are so old-fashioned these days, and user calls to those kinds of support lines always end the same way: “Can I speak to an agent?”. Businesses invest heavily in Contact Centers and Integrated Voice Response (IVR) vendors to offload the never-ending support calls, but what if there was a better way?

In this demo, we will explore some of the advanced capabilities of Aisera’s Conversational IVR integration on Amazon Connect, all with the power of the human voice. With Aisera, requests to provision software (usually handled via email or through a ticketing system) can be automated and completed leveraging any popular IVR vendor. With Conversational IVR, say goodbye to tons of menus, poor voice recognition, or waiting on the line for the next available support agent.