How Conversational Intelligence Drives Exceptional Service Experience

How Conversational Intelligence Drives Exceptional Service Experience

Thanks to the power of conversational intelligence, delivering seamless, personalized customer experiences while decreasing costs is no longer a pipe dream. It is a readily attainable reality.

This informative session will explore the evolution from rule-based chatbots that were difficult to maintain to next-generation conversational AI that optimizes service desk interactions. By advising on how to scale and maintain conversational AI, the session will help you capture actionable data about customer intent and behaviors, create more customer-centric self-service experiences, and improve customer sentiment and agent performance through auto-resolution.

How Conversational Intelligence Drives Exceptional Service Experience

Thanks to the power of conversational intelligence, delivering seamless, personalized customer experiences while decreasing costs is no longer a pipe dream. It is a readily attainable reality.

This informative session will explore the evolution from rule-based chatbots that were difficult to maintain to next-generation conversational AI that optimizes service desk interactions. By advising on how to scale and maintain conversational AI, the session will help you capture actionable data about customer intent and behaviors, create more customer-centric self-service experiences, and improve customer sentiment and agent performance through auto-resolution.