What is Unsupervised AI? How is it paving the way for digital transformation in businesses? Aisera’s CTO, Dr. Antonio Nucci gives in-depth analysis and explanation as to how businesses are choosing to future-proof their operations.
Any business aiming to create a top-of-the-line customer experience needs a competent and comprehensive customer service department. In the past, offering a reliable phone number with an informed customer service team was enough to aid customers with their questions and problems. However, in today’s modern world, customers expect new levels of ease and speed whenever they need to contact a company for support. This fix-it-now attitude causes immense frustration among hotlines and consultants who are either uninformed or too detached from the customer’s problems and needs.
Download this white paper to see how this shift is changing the way businesses are approaching this trend.