Conversational Orchestration, Automation & Response (COAR) for Service & Customer Desks

Conversational Orchestration, Automation & Response (COAR) for Service & Customer Desks

The culture of “do more with less” in an enterprise of any size requires people to be innovative and productive, constantly focused on how to better satisfy their employees and customers. Unfortunately, in today’s enterprises, the majority of workloads is currently allocated to manual tasks. Such considerable workload inflation increases the costs of staffing, facility investment, and many other areas. Enterprises are consequently under relentless pressure to optimize costs while improving overall Customer Experience (CX) often measured by Customer SATisfaction (CSAT) scores.

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