AISERA AI Service Desk Overview

AISERA AI Service Desk Overview Video

Aisera is the first of its kind to provide a proactive, personalized, and predictive AI-driven Service Management (AISM) solution that is purpose-built to automate tasks and actions for IT, HR, Facilities, and Customer Service.

Aisera’s next-generation AI Service Desk works with existing service desk solutions to deliver an end-to-end AI Service Experience for employees and customers. The AI Service Desk provides omnichannel integrations through Conversational AI, NLU Search, and unsupervised NLP to speed remediation of knowledge requests and automate the resolution of tasks and actions.

Resolve customer requests autonomously, automate 70% of repetitive tasks and actions, reduce service costs by up to 90%, and improve First Call Resolution (FCR) by 80%.