AI in IT Service Management (ITSM): Interview with Muddu Sudhakar

AI in IT Service Management (ITSM): Interview with Muddu Sudhakar

IT Service Management is an industry growing by leaps and bounds as small and large organizations become increasingly digital. Having recently emerged from stealth mode, AISERA dives into the muck headfirst, leveraging AI to bring greater efficiency to IT, help desk, customer support, cloud, and DevOps. Leading the charge is Founder and CEO Muddu Sudhakar. We discuss building AI infrastructure that scales, hiring, ROI metrics in ITSM, and go-to-market strategy.