EMA Impact Brief

EMA Impact Brief

Employees are demanding consumer-like service experiences when dealing with not only IT Service Management, but also non-IT areas such as HR, facilities, and logistics. This EMA Impact Brief reviews Aisera’s AI and automation capabilities to forestall the need for wholesale replacement of service management systems.

In this report, you’ll learn:

  • Industry insights on the goals and directions of organizations’ ITSM platforms
  • How Aisera employs conversational AI, NLU search, and unsupervised NLP to transform the employee self-help experience
  • What’s driving the largescale movement to new ITSM platforms

According to EMA, layering AISM onto existing ITSM solutions reduces enterprises’ barriers to adopt AI automation and self-service, driving great potential for returns.

EMA impact report