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How to Modernize Your Service Desk with AI
Virtual Event: April 7, 2020
Today employees and customers interact with AI and automation in their daily lives that are so seamless they don’t even realize it’s there. Yet when they have questions or need service desk help, they are forced to use web forms and technologies that haven’t evolved in three decades. Typical service desk tasks and actions are too slow, too manual, too outdated, and too expensive to continue as is.
What users want is a 24×7, instant, and personal support experience. This virtual event covers real use case examples of how enterprises are leveraging AI for service desks to deliver end-to-end exceptional service experience to users.
You’ll learn what it takes to modernize your ITSM and service desk to provide greater self-service, improve productivity, and decrease operational costs through advanced AI and ML.