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World-Class Organizations Choose Aisera

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75%

Auto-Resolution Rate

75%

ESAT & CSAT

$3M

Total Cost Savings

Jason WilkCEO & Founder
DaveGPT, powered by Aisera, fundamentally impacts how we scale by automating simple interactions and generating value through efficiency and supporting our members.

89%

Resolution Rate

60%

First Call
Resolution Improvement

50%

Improved Agent
Productivity

Daniel HerasProduct Manager, Employee Enablement
Our vision to create a one-stop shop across IT, HR, Store Support, was realized with Aisera's AI Copilot & AiseraGPT.

$5M+

Cost Savings

84%

Resolution Rate

90%

Improvement in ESAT

Brian McGuinessVP of IT Operations
84% of Chegg's requests handled by Shelly were resolved to our satisfaction and led to 50% increase in agent productivity.

80%

Resolution Rate

70%

Increased Employee
Satisfaction

50%

Improved Agent
Productivity

Ehab GoldsteinVP OneTouch® Global Customer Care & Strategic Insights
The OneTouch® Assistant powered by AiseraGPT has been
a game-changer for our customer support team.

$2.2M+

Cost Savings

65%

Resolution Rate

70%

Improvement in CSAT

David DeMarcoSVP Business Technology
Our self-service rate is over 70%, well above the industry average of 20 to 30%, helping us achieve over $1M in cost savings.

74%

Resolution Rate

95%

Self-Service Customer
Satisfaction (CSAT)

$1M

Cost Savings in
Case Deflection

Bjorn JonssonTechnical Program Manager
What impressed us was Aisera’s unsupervised learning capabilities, it also had the best intent recognition entity we could find.

63%

Reduced Mean Time
To Resolution (MTTR)

90%

Average Prediction
Accuracy

32K

Agent Hours Saved

Jason WilkCEO & Founder

DaveGPT, powered by Aisera, fundamentally impacts how we scale by automating simple interactions and generating value through efficiency and supporting our members.

89%

Resolution Rate

60%

First Call
Resolution Improvement

50%

Improved Agent
Productivity

Daniel HerasProduct Manager, Employee Enablement

Our vision to create a one-stop shop across IT, HR, 
Store Support, was realized with Aisera’s AI Copilot & AiseraGPT.

$5M+

Cost Savings

84%

Resolution Rate

90%

Improvement in ESAT

Brian McGuinessVP of IT Operations

84% of Chegg’s requests handled by Shelly were resolved to our satisfaction and led to 50% increase in agent productivity.

80%

Resolution Rate

70%

Increased Employee
Satisfaction

50%

Improved Agent
Productivity

Ehab GoldsteinVP OneTouch® Global Customer Care & Strategic Insights

The OneTouch® Assistant powered by AiseraGPT has been
a game-changer for our customer support team.

$2.2M+

Cost Savings

65%

Resolution Rate

70%

Improvement in CSAT

David DeMarcoSVP Business Technology

Our self-service rate is over 70%, well above the industry average of 20 to 30%, helping us achieve over $1M in cost savings.

74%

Resolution Rate

95%

Self-Service Customer
Satisfaction (CSAT)

$1M

Cost Savings in
Case Deflection

Bjorn JonssonTechnical Program Manager

What impressed us was Aisera’s unsupervised learning capabilities, it also had the best intent recognition entity we could find.

63%

Reduced Mean Time
To Resolution (MTTR)

90%

Average Prediction
Accuracy

32K

Agent Hours Saved

5/5

Customer Service & Support

9.3/10

Quality of Support