Conversational AI Platform

Build, train, and deploy AI Assistants for the Enterprise

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Best Conversational AI

Aisera’s Conversational AI Platform allows enterprises to build, train, and deploy AI Assistants. Aisera’s advanced Conversational AI can resolve both customer and employee service requests instantly.

Conversational AI powered by NLP, NLU, and both unsupervised and supervised learning provides users with personalized human-like conversational experiences that span various languages, multiple domains, and messaging apps while enabling immediate self-service resolutions with relevant information.

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Conversational AI Platform - Featured Capabilities

Aisera’s Enterprise Conversational AI Platform harnesses the power of Natural Language Processing (NLP) and is built upon advanced Large Language Models (LLMs). These models incorporate both supervised and unsupervised learning techniques, enabling the platform to deliver real-time, human-like interactions. By leveraging Artificial Intelligence technology, Aisera aims to revolutionize employee and customer experiences.

Guided Flows & Bot Orchestration

Give employees, call centers, support teams, and potential customers a prescriptive and proactive conversational experience with pre-built supervised guided flows and bot orchestration of top service requests with artificial intelligence while ensuring operational efficiency, increasing contact center productivity while providing high auto-resolution rates and elevating both employee and customer satisfaction.

Unsupervised & Supervised Conversational AI

Bootstrap your multilingual AI virtual assistants with unsupervised & supervised Conversational AI that continuously makes sense of structured and unstructured data and automatically understands intents and phrases from analyzing 150 million tickets and over 1.1 billion conversations to deliver self-service resolutions across mobile devices and the omnichannel (voice, chat, and text) and in over 100 languages.

Dialog Management & Context Awareness

Manage user dialogs with Conversational AI that understands the fluidity of conversations, including when users change subjects and dynamically switch contexts midway through conservations without losing track of original requests.

Notifications, User Engagement, & Live Agent Handover

Proactively notify and drive customer engagement by alerting users of tasks that they need to take action on such as routine tasks such as unlocking an account resetting a password or assisting with live contact center virtual assistants, for seamless escalation handling.

Interactive Analytics & User Profile-Based Recommendations

Personalize customer experience and service resolutions with the help of a Conversational AI solution. It uses Artificial Intelligence recommendation models, custom dashboards, and in-depth reports that are built on understanding the user’s profile and behavior throughout their online customer support journey.

AI Learning

Aisera’s AI bot, functioning as a virtual agent, uses automated machine learning, and reinforcement learning using knowledge, past tickets & cases, and live agent conversations as well as life cycle management of intents, utterances, and phrases for better service and continuous improvement of prediction accuracy and response quality for new requests.

Multilingual Conversational AI

With over 100 languages available out-of-box, Aisera’s multilingual Conversational AI platform with built-in language detection quickly responds to both employee and customer requests in their preferred language and channel of choice.

Conversational AI Platform FAQs

What is an example of Enterprise Conversational AI?

Aisera's Conversational AI platform empowers support teams to improve customer experiences across various use cases including online customer service agents and virtual agents to track orders and update subscription details; HR processes to reduce costs and increase productivity; streamline training, password changes, and updating employee information; healthcare efficiency for billing, patient prescriptions, and claims processing, and more. You can discover more use cases on the What is Conversational AI blog.

How Much Does Conversational AI Platform Cost?

The cost of using an Enterprise Conversational AI depends on the solution, the size of your organization, business processes, and the use case. To better understand pricing and ROI value, get a Risk-Free Gen AI Assessment today!

What is the Best Conversational AI Vendor for Enterprise?

The IDC report and Forrester Wave™ Report have named Aisera as a leader in Conversational AI Vendors. Aisera's Conversational AI platform works to optimize contact center efficiency, improve customer experience, and empower human agents to be more productive so you can serve delightful experiences to more customers.

Does Conversational AI Platform use NLP and NLU?

Aisera offers the most feature-comprehensive and technology-advanced Conversational AI solution for self-service automation in the market perfectly blending together various machine learning algorithms, Supervised Learning and Unsupervised Learning, Natural Language Processing (NLP), and Natural Language Understanding (NLU).