Microsoft Partner Solution Brief

Aisera and Microsoft Solution Brief

Aisera leverages the power of Microsoft to deliver a secure and scalable AI Service Management (AISM) solution for enterprise IT, DevOps, HR, facilities, customer service, and operations. By using Azure, Aisera delivers next-gen AI Service Desk solutions to automate requests, tickets, user conversations, and operations.

Together Aisera and Microsoft offer Request-as-a-Service (RaaS) and Ticketing-as-a-Service (TaaS) through MS Teams. Aisera’s AISM solution integrates with existing service desk solutions to deliver an end-to-end AI Service Experience for employees, customers, and partners. Aisera and Microsoft provide omnichannel integrations through Conversational AI, semantic NLU, and unsupervised NLP to enable self-service and speed remediation and resolution of tickets. Now, both enterprises and born-in-the-cloud organizations can automate their existing IT Service Management (ITSM) and Customer Service Management (CSM) systems maximizing current investments, while decreasing costs.