With the consumerization of enterprise IT, employees are expecting the same level of service excellence from IT service management (ITSM) solutions. Users expect enterprise services to be delivered instantly, in the device and channel of their preference, with a high degree of personalization and without having to talk to someone. Leading enterprises are now transforming toward ITSM+ by embracing conversational AI, which promises to boost productivity while using fewer resources, achieving greater cost savings and delivering an engaging customer experience for enhanced satisfaction.
The application of Conversational AI to the IT Service Desk shows strong benefits and business growth for organizations that choose to adopt the solutions. Conversational AI can be a difficult project to handle for many organizations — many organizational leaders are left stumped on how to start. It is important to have strong guidance for what is demanded for an IT Service Desk.
How do you start a Conversational AI project to improve your IT Service Desk? Learn all the tips and tricks from industry leaders — read this Forbes article on ITSM+ to start improving your organization’s IT Service Desk. Drive enhanced service and experience for your business through drastically improved productivity and efficiency organizational processes.
Read the full article for more details.