employee experience customer experience ai artificial intelligence

Innovative Ways how AI can Enhance Employee Experience

When we speak about artificial intelligence (AI), much of the industry is focussed on applications for customers. And while they are vast, companies who miss looking at innovating their employee experiences could be missing out.

Global investment in AI solutions is growing rapidly – accordingly to a 2017 report by the McKinsey Global Institute, investment in AI globally rose from US$26 billion to US$39 billion from 2016 to 2017. The report also indicates that in Southeast Asia there was a great potential for AI technologies that could automate about 50 percent of the work activities performed in ASEAN’s four biggest economies – Indonesia, Malaysia, Thailand, and the Philippines.

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