AI Customer Experience Enriches Customers And Employees

Among the technology, trends shaping 2019 and beyond, the adaptation of artificial intelligence (AI) to shape and propel the Customer Experience (CX) is among the most momentous. AI technologies, including machine learning (ML), natural-language understanding, and natural-language processing are proving transformative in acquiring, analyzing, and responding to customer feelings and feedback. In my experience, the scalability, speed, and accuracy of AI is outperforming expectations and illuminating a forward path to even greater progress.

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