Zscaler

Zscaler keeps growing with help from Aisera's AI Customer Service

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Zscaler Use Cases

Zscaler customers no longer need to search a support page to find the solution to their issues. From anywhere, any time trouble arises, customers just ask “Zac” and Aisera sources the correct answer in seconds.

When a complex issue is filed through Zscaler’s ticketing system, it is automatically assigned and routed to the right customer service agent. Once the agent opens the ticket, Aisera’s Ticket AI actively recommends the steps needed for fast, accurate resolutions.

Whether resolving their request via chat or when escalating to a service agent, Zscale customers now engage in a seamless end-to-end service experience, powered by Aisera AI.

Digitally Scale Your Support Team

Headquartered in San Jose, California, Zscaler is a clear leader in cloud-based information security. In 2018, a well-publicized IPO blazed the trail to a growing market cap in the tens of billions today. Key to their integrated services, Zscaler has been a prominent pioneer in implementing the concept of the “zero trust” framework and translating that into infinitely scalable cybersecurity solutions for enterprises across the globe.

It was clear from the outset that Zscaler needed a flexible solution to tackle multiple problems at the same time and that solution had to be robust enough to handle the constantly expanding organization. For the Zscaler team, the choice was clear: Aisera AI Customer Service. This solution offers the out-of-the-box functionality needed to quickly interface with customers via Conversational AI, and assist support agents with recommendations and next best action through Ticket AI.

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