Improve Customer Experience With Artificial Intelligence
Check out this Gartner article: Use these 5 steps to select the best AI solution for getting a faster, real-time understanding of your customers.
Better customer experience (CX), which leads to improved customer satisfaction, loyalty and advocacy, is a goal across many organizations. A good understanding of customers is the first step toward an excellent customer experience, and leveraging artificial intelligence (AI) can help accelerate this understanding. Machine learning, natural-language understanding and natural-language processing can help analyze customer sentiment and customer feedback at scale.
See the article for full details.