Aisera vs. Moveworks
When it comes to GenAI platforms, not all are created equal- some truly stand out.
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ROI Realized by Gap with Moveworks vs. Aisera
Comprehensive GenAI Platform
Aisera ✅ Moveworks ❌
Aisera’s unified platform accelerates the development, deployment, and management of GenAI apps, streamlining processes and reducing complexity. Organizations can lower costs and boost efficiency with flexible options, enterprise connectors, and out-of-the-box AI workflows.
In contrast, Moveworks’ tools-based approach may require more integration and customization, leading to higher complexity, costs, and longer deployment times. The absence of a unified platform can result in fragmented workflows, making it harder to achieve the same agility and cost-effectiveness as Aisera’s all-in-one solution.
Third-Party Agent Orchestration
Aisera ✅ Moveworks ❌
Aisera enables organizations to orchestrate multiple agents (both internal and external) and provides a unified interface for a seamless user experience. This eliminates the hassle of maintaining and managing multiple agents.
In comparison, Moveworks does not offer this capability.
Domain-Specific LLMs Grounded in Your Data
Aisera ✅ Moveworks ❌
Aisera leverages domain-specific LLMs grounded in customer data, leading to higher accuracy and increased resolution rates.
Compared to Aisera, Moveworks does not offer domain-specific LLMs, resulting in more hallucinations and lower resolution rates.
Voice Channels
Aisera ✅ Moveworks ❌
Aisera’s AI Voice Bot resolves your customers’ most common questions on first contact, reducing unnecessary wait time and delivering a natural, lifelike customer experience. It can be customized to fit your organization’s needs and is available around the clock, providing customers with instant help.
Moveworks does not offer this capability.
Choose Your Large Foundational Model (LFM)
Aisera ✅ Moveworks ❌
Aisera offers a robust Large Foundational Model (LFM), allowing you to choose between third-party LFMs or Aisera’s proprietary model. This approach allows users to select specific models for certain tasks, ensuring optimal results. Additionally, Aisera offers an LLM gateway to service and manage responses, safeguarding applications, models, and data from unauthorized access. This ensures safe AI usage with governance controls that significantly reduce costs.
In contrast, Moveworks relies on MoveLM, limiting your flexibility and customization. This restriction could prevent you from leveraging an Enterprise LLM that may deliver superior performance and accuracy for certain tasks in specific domains.
Agent Assist
Aisera ✅ Moveworks ❌
Aisera’s Agent Assist significantly enhances agent productivity and delivers exceptional user experiences. Using domain-specific LLMs, Agent Assist generates relevant and context-aware answers and case summaries tailored to meet diverse organizational needs. By providing agents with articles and next-best-action recommendations, Agent Assist helps agents complete tasks efficiently while lowering costs.
Moveworks does not offer this product.
Deployment and Maintenance
Aisera ✅ Moveworks ❌
Aisera is designed for easy implementation, effortless management, and an intuitive user experience. It empowers organizations to be self-sufficient and provides immediate ROI.
In contrast, Moveworks demands high manual effort and often requires ongoing professional services or dedicated developers to maintain, significantly increasing complexity and cost over time.
