On the second floor of a high-rise office building in Richmond, Va., six bots are quietly delivering better customer service. Would you like to meet them?
Ada handles claims. Walter III specializes in documentation requests. Hedy, DaVinci, Marconi, and Jude perform support functions. Together, they complete a total of 26 tasks and thousands of transactions a month at Allianz Travel Insurance.
See full article for more details.