Autonomous Tech for Customer Experience

Imagine what the business world would look like if customer support ran on autopilot. What comes to mind? If you’re in a finance role, you may envision a reduction in operational overhead. If you run a call center, you may be worried about the future of your team’s jobs. When you wear your consumer hat, you may wonder if you’ll be spending more time interacting with recorded messages than humans who can problem-solve.

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