While efforts to bring conversational AI to the mass market began in earnest a few years ago, the technology is expected to have a big moment in 2020. Next year, for instance, Gartner expects 50 percent of analytical queries to come from search, natural language processing or voice queries, which will make analytics systems more accessible within organizations. In a separate report, the research firm said that 70 percent of white-collar workers will work with conversational platforms every day.

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