Aisera

Discover Agentic AI Solutions for Your Enterprise

Our Agentic AI solutions are revolutionizing customer support and IT service desk organizations.

Talk to an Agentic AI expert to see how our autonomous solutions can unleash workforce productivity and redefine your customer experience.

Schedule a demo


Delivering Real-World Business Value

90% Avg Support Cost Savings
75% Auto-Resolution Rate
80% Boost Employee Productivity
85% Improved Customer Satisfaction
130 Hours Saved Per User/Year

Aisera has been recognized as a leader
by leading industry analysts

Gartner® Magic Quadrant™
for AI Apps in ITSM
The Forrester Wave™:
Conversational AI Platforms For
Employee Services, Q3 2024
IDC Marketscape for Generative AI

Why Fortune 500 Companies
Choose Aisera

One Platform Architecture
System of Agents
Flexible Deployment Options

Aisera’s Agentic AI Platform serves as a unified, scalable foundation that boosts employee productivity while seamlessly extending to industry-specific applications. From IT and HR to customer service, it drives automation, efficiency and intelligent interactions at scale.

Aisera’s multi-agent system orchestrates cross-functional AI agents, including third-party AI agents, to tackle complex enterprise use cases, delivering enterprise-wide benefits.

Aisera provides seamless deployment options across major cloud providers (AWS, Azure, GCP), VPCs, hybrid clouds, and on-premises environments, providing enterprises with agility and operational control.

 

The World’s Top Brands Trust Aisera

  • “We are very pleased with the roll-out of AiseraGPT and are looking forward to expanding our footprint and capabilities with Aisera.”

    Adam Dallaire
    Senior Manager
    $1.9M Projected Cost Savings
    50% Auto-Resolution Rate
    72% Improved Productivity

  • “As a public entity, it is always important that we look for ways to optimize our services from cost savings, availability of services, and employee satisfaction. We have invested in Aisera to realize this vision and are working toward a successful implementation.”

    Sean Greer
    IT Director – Service Delivery
    79K User Hours Saved
    81% Auto-Resolution Rate
    85% Improved Employee Productivity

  • “At Big 5, harnessing the transformative capabilities of AiseraGPT with Generative AI, we empower our workforce with instant self-service, ensuring we move fast and achieve peak productivity.”

    Tim Montano
    VP of IT
    24K User Hours Saved
    64% Auto-Resolution Rate
    85% Improved Customer Satisfaction

  • “With Aisera’s AI Customer Service solution, we can now quickly resolve customer inquiries in seconds through self-service. It’s amazing how Aisera’s generative AI assistant can automate our customers’ requests while delivering personalized and humanized conversational experience at scale.”

    Ehab Goldstein
    VP OneTouch® Global Customer Care & Strategic Insights
    $2.2M Cost Savings
    65% Auto-Resolution Rate
    70% Improved Customer Satisfaction

Aisera Differentiators

Domain-Specific AI Agents

Delivers domain-specific AI agents trained on industry data for precise responses and actions, leveraging LLMs and SLMs to enhance accuracy and reduce errors.

Hyperflows

Creates enterprise-grade AI agents with guardrails using natural language, identifying and executing the right APIs in sequence to complete complex tasks on the fly. This eliminates the need for pre-defined workflows, enabling rapid request fulfillment and seamless task completion.

Voice Channels

Aisera’s AI Voice Agent resolves common customer questions on first contact, reducing wait times and delivering a natural, lifelike experience. Customizable and available 24/7, it offers instant help tailored to your needs.

Privacy and Data Protection

Employs the TRAPS framework that guarantees enterprise-grade privacy, data ownership, and security for customers.

LLMOps & LLM

Optimize AI performance and cost with Aisera’s LLM Gateway—route queries intelligently and manage any LLM securely, including Aisera, third-party, or proprietary models.

Third-Party Agent Orchestration

Orchestrate multiple internal and external agents through a unified interface, eliminating the hassle of maintaining and managing multiple agents and enhancing the user experience.

One platform for employees,
customers, and agents

For employees

Boost productivity
Allow organizations to deliver self-service at scale, connecting systems across the enterprise into a unified interface that helps get work done

For customers

Offer 24/7 self-service support
Empower your customers with 24/7 self-service on any device of their choice to help find answers and make decisions with ease

For agents

Maximize Agent Efficiency
Democratize knowledge and reduce repetitive tasks with case summaries, recommendations, and automated workflows, escalating only complex cases to agents